Tread Parts レビュー 6

Great assistance, information and support regarding the repair of my 20 year old Bodyguard t460x. Many thanks to Vitu

Excellent service! They went out of there way to help find a part for an old discontinued machine.

Product as advertised, delivered in a timely manner

Found the right part. Numbers and pictures and dates all matched. Fit perfectly. Good price and fast shipping.

I purchased a crank puller for my Sole R52 recumbent bike. It didn't fit. When I contacted Tread Parts I was told that they didn't supply parts for products marketed in Canada. I asked if they could confirm that the crank puller I had bought had an Imperial thread, while a Canadian product would be metric. I asked where I could obtain a metric crank puller but was told to try Amazon, despite the fact that I had told him I had already bought one there and it was identical to the one Tread Parts had sold me. The rep didn't seem to understand the issue. Asked for a photo of my crank and told me that from the photo he suspected that I had damaged the thread on the crank myself. I objected to the implication that I was incompetent but even after I had tried the crank puller on the other crank and found that it didn't fit there either, the rep still would not admit that this could be due to an incompatible thread. I asked to be able to return the product for a refund, and was told that because I was in Canada I would have to pay the return shipping costs. A month after returning the product, I had received no refund and had to send a reminder. I was not told that Tread Parts would only refund the price of the product, and NOT the outward shipping costs, so in the end, having paid the return costs the refund I got was less than the total amount I had paid.

The replacement part appears solid and is working as it should.