Trees.com レビュー 

I had a problem with the condition of a delivery but it was taken care of by customer service very much to my satisfaction

Go somewhere else this company likes to scam people. They tell you that you get a 60 day guarantee yet when you complain about the condition of the tree at delivery, they tell you to wait a while because the trees are in shock. So I waited after I complained initially, then they got back to me and said no they won’t be giving me a refund because it’s been over 60 days since the purchase, even though I tried immediately to get refunds for these trees.

I’ll be waiting a BBB review and also disputing with my bank. Huge scam. Avoid them at all costs.

After an unfortunate delivery and my resulting review describing the issues, I received, free of charge, 4 beautifully packed May Salvia plants today. The specimens were of excellent quality and superbly packed with care and expertise. I appreciate the quick response to my prior review and the effort to make the situation correct. Thank you, most sincerely. Candace Beck.

The initial order arrived wilted and dead. The delivery person stepped from the public sidewalk onto my drive and tossed the box onto the front lawn. I filed a customer complaint with the company asking for a refund. They shipped a replacement instead. That was 10 days ago and the replacement has not arrived.
Stay away from this company. Their customer service is horrible and their products are as well.

Fast Growing Trees delivered what I ordered. The bushes were in good shape and well packed, although FedEx still managed to bust one of them open and deliver it late. I contacted Customer Service at FGT and they made it right. Overall, this seems to be a decent company to buy trees and bushes from, and they have a LOT of stuff to choose from that the local Big Box Stores don't have. My only small complaint is that their prices seem a little high - not unreasonably so, but higher than what the Big Box Stores charge for similar plants. Other than that, I have no other complaints.

One of my few fb/ig purchases that wasn’t total crap. Actually they were and are excellent. I have bought several fruit trees from then very happy. I did get one that was subpar. I called customer service and they are sending me a replacement. A hassle free process. Unlikely to buy fruit trees from anywhere else

Quality products, selection, and availability. Great pricing and turn around. Easy to do business with. Customer service over the phone was excellent. Quick and courteous.

Very impressed with the way my tree was packaged when I got it two years ago. My tree has been doing very well until I burlapped and plastic-wrapped it last winter. However I have learned that I still can have a great tree with some specific care.

Really appreciate the thoroughness of the customer service.

My original order of 24 of 24 Knockout Roses were all delivered damaged, dying, or with root balls dislodged and damaged. To their credit, Fast Growing Trees initiated an immediate replacement of all 24 roses and placed it on a priority delivery. Their "priority shipment" took 5 days to arrive once shipped, and all roses once again arrived damaged and dying. Further, only 16 of the 24 replacements were delivered. If the additional 8 ever show up, I can only imagine they will be in a worse condition. I paid for the 2 year warranty but it's clear that they don't take seriously the undamaged delivery of their product.

I recently purchased a tree and it was dying. I contacted their "experts" twice within 30 and 60 days and was told to wait. Finally it died and I filed a claim. They were out of the same item and give me a credit for the cost, but not shipping. They said I was required to pay shipping again on any store credit, or replacement after 30 days. So basically I have to spend more money in response to a defective product. Considering how overpriced they are, I will never buy there again.

Slightly damaged tree or damaged tree is a damaged tree the excuse made by customer service when I receive a slightly damaged tree, which is still damaged. Was it protected by one year warranty here’s the problem. The FedEx had the tree sitting at the local facility for 4 to 5 days because they were packaging it up and wrapping it up in their plastic and literally chopped off a whole foot of the box so they folded the tree and on top of self damaging the trunk top of the tree and then just taped it over. I brought this up with fast growing trees and tossed to their customer service and was told that their expert said it’s just stressed. Don’t worry about it. It didn’t matter that the root ball was completely dried out. You’re covered by one year warranty. OK I should be instantly covered anyway since the tree was damaged so they wiggled around that entire conversation by this saying it is slightly damaged damage is damaged no matter how you look at it by the shipping company so they’ll probably file a claim with the shipping company to get money while sticking me with a slightly damaged tree or damaged tree. It’s still damaged either way and not what I paid for and not what was insured so pretty much you’re telling me to wait six months to a year and if there’s any signs of problems they’ll replace it you shouldn’t have to wait around. I sent them pictures showing the damage and all they could say it was slightly damaged. Damage is damage damage is damage and it’s not what I paid for so that’s your customer support.

Do not order from this company. I ordered a willow tree and some hydrangeas last year. I believe they were shipped and recieved here in Wisconsin in late May. Hell, we're still having nights of frost into June here. This spring we had freezing temps well into June. Didn't even put my garden in until July 1st. I hoped like heck this tree would leaf out, giving it into late June. It never did, so i was told I needed better photos as well as to scratch the bark to see if it was green underneath. I got that done today, and now I'm told the warranty expired May 1st. As mentioned, I don't think we recieved it until late May when it was safe to plant in Wisconsin. I will never order again and will be giving you a Google review. I wish I could post the photos of the tree. So so disappointed. I guess that's what I get for NOT buying locally.

We ordered a Miracle Berry plant im Feburary, and four months later when it did not ship, THEY reached out to me, askimg to cancel the order, saying they did not have any plants. Days later they relisted them on the site with two week lead time, just for twice the price.

Dissappointing they are so untrustworthy.

We got other plants that were acceptable, slow shipping and expensive, but they are still alive.

Quick & detailed response when needing help

Bought two trees, one arrived in bad shape, sent pictures and was told it was fine. One tree is thriving the other which concerned me shows no sign of life.

I have stalled buying from Fast Tree because of price up untill now. I called to order a butterfly bush 3 gal because of holiday sale. I had a very smart lady help me with my worries and I ordered. I got a 3 yr grow or thrive warranty for less than $5. You get 1 yr free. I was given lots of info on placement, planting, 1st yr care, and we decided to delay shipping untill the current heatwave in both states.. I know the price may be a little high on some things but the inexpensive live or thrive is rare and I feel that looking for sales and finding exactly what you want is worth a try. I plan to put a follow up review maybe in September to describe shiping, size , and how my bush made it through this hot TX summer. You can try cheap and waste like I did on another couple sites on a few types of plants,or look through what Fast Tree has to offer. If like me, you want strange plants and I am going to look at ideas for spring . You can't lose. If what they advertise, you can save money by not buying cheap no garentee.Look for my fall review to give full experience. I think you will agree.

Received what I expected. Had a problem with shipping company and they took care of it fast and very good. I will be ordering all of my trees and shrubs and anything else they have that I need. Very well satisfied

I have ordered over a dozen of different plants from Fast Growing Trees. Every single time I am so excited to watch them grow. This most recent time one of my trees arrived damaged, it was due to the shipping and handling. Customer service was so great about helping me get a replacement. I cannot wait to watch my trees grow and hopefully enjoy fruit from them in the future!

Quick response to my customer support issue. I had a tree that died.

I ordered 8 Evergreen Arborvite Thuja Trees. The trees were delivered and they are beautiful. I planted them as directed however they all died within 60/days. I called customer service and emailed as I was advised to send pics of the dying trees, within a few weeks I received new trees. Again, beautiful! Their team guided me on what to do to when I planted them. I highly recommend this company!! I will be purchasing more trees and flowers in the future.