The mulberry tree that I ordered was dispatched quickly and arrived well packed. It appeared to be of good quality and in good condition and is already producing some buds. Overall I am happy with the... もっと見る
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Exceptional service and sound advice from family business.Excellent specimen lime tree very quickly delivered and carefully packed. Thank you very much. Sally Rossiter
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After lots of online research into trees I came across this company quite late on and they had everything I was after and for a reasonable price. I liked the fact they were a British family company. S... もっと見る
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I ordered a copper beech tree, which arrived a few days later. It was slightly taller than described (which is excellent) and very well packaged. I ordered a pot-grown tree, as it's getting late in th... もっと見る
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企業情報
Trees Direct Ltd について
当該企業による記述
Trees Direct Ltd is a proud family run business dedicated to bringing quality trees, plants, and shrubs to gardens across the UK. For generations, our family has nurtured a passion for horticulture, combining traditional expertise with a personal touch.
From selecting the finest saplings to nurturing them in our nurseries, every step reflects our dedication to quality and care. As a family, we understand the importance of a beautiful garden and the joy it brings to a home. We strive to provide not only top notch plants but also personalised guidance, helping customers make the right choices for their unique outdoor spaces.
We believe in treating every customer like part of the family. That means carefully sourcing healthy plants, offering expert advice, and ensuring reliable delivery to help your garden flourish.
Our commitment to service, quality, and sustainability reflects the values that have guided our family business since day one, making Trees Direct your trusted partner for all your planting needs.
Over the years, we have built strong relationships with growers, ensuring that every plant we deliver meets our high standards. Our family values are at the core of everything we do - honesty, integrity, and genuine care for the environment and our customers.
連絡先
SY8 2JN, Bromfield, 英国
- 01584 878878
- info@treesdirect.co.uk
- treesdirect.co.uk
4.5
優良
210件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good experince
Bare root tree delivered on time, in good condition, with instructions how to plant. Now planted and hopefully it will thrive for decades.
2025年11月10日
Trees Direct Ltd からの回答
Hi James, thanks for taking the time to leave us such a kind review. We're so pleased to hear you were happy with your order. - Trees Direct
Good quality plants and helpful information
I have used Trees Direct a number of times now and have found the quality of the plants I have received to be exceptional. The website is also really informative in helping me making good choices for the garden that are likely to be successful.
2025年11月5日
Trees Direct Ltd からの回答
Rosalyn, thanks so much for taking the time to leave us such a kind review. We’re glad you’re happy with you plants and hope they bring you much joy for years to come - Trees Direct
Your delivery was a day late
Your delivery was a day late. You promised to contact me about this, but never did. Not good - you wasted my time
2025年11月10日
Trees Direct Ltd からの回答
Martin,
We're sorry to hear that you feel we "wasted your time." We’ve looked into your order again following your review, and we’d like to clarify a few points.
As stated in our online shipping policy, we do not promise delivery dates. We offer preferred delivery dates, and while we always do our best to meet them, they cannot be guaranteed. Because we use an external courier service, there are occasionally delays or gaps in the information available to us; this was the case with your delivery.
We apologise that your order arrived a day later than expected. However, our team made every effort to obtain updates from the courier and keep you informed throughout the process. Despite the manner in which you chose to speak to our staff, they worked hard to assist you as professionally as possible.
We understand delays are frustrating, but we hope this provides some clarity on the situation. If you have any further questions, please do contact us directly. -Trees Direct
Trees Direct Ltd からの回答
Magnus, Thanks for leaving us a 5* review, we hope your trees bring you much joy! - Trees Direct
The tree arrived a day earlier than my…
The tree arrived a day earlier than my specified date so I was out at the time . As we looked at the tree there is an indentation in the cortex. We haven't had this type of thing before so I thought it would be worthwhile sending a photo of it to you . We have planted the tree and are hoping for the best
2025年10月28日
Trees Direct Ltd からの回答
Hi there, we're sorry you were out when the tree was delivered. As stated on our delivery policy, the preferred delivery date is not guaranteed, but we do always try our best to ensure trees arrive on that day. With regard to the indentation, please feel free to reach out to us directly if you have any issues in the future but we are confident that now planted the tree will grow into a strong, healthy specimen. - Trees Direct
Your service is prompt and obliging…
Your service is prompt and obliging though either I or you have some problems with the website which confused and crossed the addresses of sender and recipient. I think this was resolved. Thank you and kind regards. Owen Heathcote
2025年11月3日
Trees Direct Ltd からの回答
Hi there, thanks for taking the time to leave us a review despite the issues you faced with the website. We're glad to have been able to assist in solving the issue for you. - Trees Direct
Lovely red apples. We ordered a crab apple tree for a…
We ordered a crab apple tree for a birthday gift for my daughter. It arrived in perfect time. The tree is lovely, tall, slim with some autumnal leaves still attached and lots of clusters of bright red crab apples. This is the third time I have bought tree gifts from this company. They have always survived and produced beautiful blossoms. The staff, if you need to contact them are friendly and helpful.
2025年11月4日
Trees Direct Ltd からの回答
Hi Marian, thank you so much for taking the time to leave us such a lovely review, we are so thrilled to hear you are happy with the crab apple you purchased and that our team were able to help you with your selection. If there is anything else we can do for you please feel free to reach out. - Trees Direct
Trees Direct Ltd からの回答
Hi Colin, thanks for your 5* review! - Trees Direct
Trees Direct Ltd からの回答
Hi Stu, thanks so much for taking the time to leave us a 5* review, we're thrilled to see you're pleased with your delivery. - Trees Direct
Prompt delivery but trees were a bit…
Prompt delivery but trees were a bit weedier than expected, one with leaves, one without.
2025年10月28日
Trees Direct Ltd からの回答
Hi Izzy, We're glad to hear you were happy with the prompt delivery of your order. Having had a look I see you ordered 2 Silver Birches, Silver Birch is a deciduous tree so it's natural for them to have shed their leaves at this time of year, as the season returns in spring the leaves will thicken out and come back through. If you have any other concerns feel free to send us an email at info@treesdirect.co.uk. - Trees Direct
Trees Direct Ltd からの回答
Hi David, we're so pleased to hear all went smoothly with your order. Many thanks for the 5*s - Trees Direct
Arrived within 4 days
Trees arrived well packaged and in great condition. Fast delivery great service.
2025年10月22日
Trees Direct Ltd からの回答
Hi Graeme, Thank you for leaving us such a kind review. We're so pleased to hear you were happy with our service. - Trees Direct
Delivery
Three attempts to deliver by APC were cancelled and
rescheduled, plant was delivered at the fourth try.
2025年10月21日
Trees Direct Ltd からの回答
Hi Harry, We're sorry to hear there were some delivery issues with the external courier and your order, if you haven't already, please do reach out to the office directly regarding this. - Trees Direct
Tree delivered safely and securely
Tree delivered safely and securely. Great size and healthy.
2025年10月14日
Trees Direct Ltd からの回答
Hi Lisa, Thanks for your kind review. We're so pleased you're happy with your trees. - Trees Direct
Informed tree was dispatched
Informed tree was dispatched, 7 days later still no tree. Can’t be a good sign. Need a speedier delivery
2025年10月17日
Trees Direct Ltd からの回答
Hi David, I can see from your order that you have orderd bare-root trees. These trees have not yet been dispatched as it is too early in the season to uproot and send them. You have received the dispatch email in error and we apologise for this and have had our team looking into this technical fault. Please be assured that your order will be dispatched when the trees are ready to be lifted and delivered in a timely fashion. If you have any further questions, please feel free to contact us on 01584 878 878 or email info@treesdirect.co.uk. We apologise again for any concern or confusion this has caused. - Trees Direct
Received my tree on schedule
Received my tree on schedule, very well packaged. Lovely tree
2025年10月14日
Trees Direct Ltd からの回答
Hi Theresa, Thanks for a wonderful review, we're thrilled to hear you were happy with the delivery, packing and the tree itself. - Trees Direct
Trees Direct Ltd からの回答
Hi Philip, thank you for taking the tine to leave us a 5* review, we're glad to hear you're happy with your tree and service provided. - Trees Direct
Snow queen silver birch
The snow queen trees are very good just as we expected and relieved many thanks
2025年9月30日
Trees Direct Ltd からの回答
John, Thank you so much for taking the time to leave us a 5* review. We're pleased to hear everything was as expected and we hope the stunning Snow Queens provide many years of beauty for you. - Trees Direct
Nice folks, very polite. above and beyond
Nice folks, that went above and beyond.
Placed an order, but was informed that they weren't happy with the quality of the rose I had ordered, so refunded me.
I then received an updated call to say they had found a better specimen, and we re did the order.
Very polite on the phone. I will look again at using them.
Super job.
2025年9月22日
Trees Direct Ltd からの回答
Antony, So pleased to hear you were happy with how our team handled your order and we do hope that your new rose brings you much joy over years to come. - Trees Direct
Great customer service and information
Poppy was very helpful with my questions as we’d never had to plant a new tree before. Poppy answered all my questions and when she wasn’t available a colleague (didn’t catch his name) was also extremely helpful. Highly recommend Trees Direct
2025年9月30日
Trees Direct Ltd からの回答
Jo, thank you for such a kind review, we will be sure to relay your comments back to Poppy and the team. we pride ourselves on being a small family business always at the ready to help our customers. - Trees Direct
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