Made it easy to get European only products into the US! Was skeptical at first but they delivered in relatively quick time!
企業が回答しました
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レビュアーのコメントを見てみましょう
I ordered some mountaineering boots on a tight schedule, they were advertised as being shipped within 24 hrs with a 72 he delivery timeframe after being shipped. It's been days and I've reached out an... もっと見る
企業が回答しました
Long story short, they lie about what’s in stock, they lie about the shipping status, the customer service is zero help. Pretty much nothing good to say about Trek-Expert. They claimed that my package... もっと見る
企業が回答しました
Placed my order on December 14th and received it on December 24th. It was shipped FedEx from France to the NW US (Washington State) in 10 days from placing the order. Shipping/Handling was $18.95... もっと見る
企業が回答しました
3.2
まあまあ
27件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Made it easy to get European only…
Made it easy to get European only products into the US! Was skeptical at first but they delivered in relatively quick time!
2026年3月4日
Trek Expert からの回答
Thank you for your positive feedback regarding our delivery service!
We are delighted to hear that the speed of delivery met your expectations and contributed to a satisfying shopping experience. We strive to maintain this level of efficiency to serve you better every time.
We appreciate your support and look forward to serving you again soon!
Fast shipping on my favorite shoes
So happy to find my favorite shoes at a great price. Excellent communication on the shipping status
2026年2月16日
Trek Expert からの回答
Dear customer, thank you for sharing your positive experience with us.
Wishing you a wonderful day ahead!
I never got a confirmation about the…
I never got a confirmation about the order I gave the 6th of january. Is something wrong? please write karincruz at forsstrom dot dk
2026年1月6日
自発的なレビュー
Trek Expert からの回答
Hello,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us, and we would like to learn more in order to resolve this issue.
Please contact our customer service department at customer@spacefoot.com (specifying your order number)
so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Trek Expert からの回答
Thank you for sharing your feedback with us.
We appreciate your support and look forward to serving you again!
Trek Expert からの回答
Dear customer, thank you for your valuable feedback!
We appreciate your trust and look forward to serving you again soon.
Worst company ever…
Long story short, they lie about what’s in stock, they lie about the shipping status, the customer service is zero help. Pretty much nothing good to say about Trek-Expert. They claimed that my package was shipped out, FedEx never saw a single thing other than a label request. I said unless FedEx doesn’t operate like they do in the states you haven’t turned over any package at all. Zero origin scan to show FedEx received it, customer service kept saying “oh no it’s been shipped just a delay, a minor delay in shipping.” 2 weeks?!? That’s not a minor delay and when the story doesn’t change nor the shipping status all you are getting is lies. Good luck to you if you order from them, the only good thing was they processed my refund since they are incapable of delivering products. Took my business to Norway since France didn’t want to be bothered.
2025年12月13日
自発的なレビュー
Trek Expert からの回答
Hello Brandon H, we are sorry to hear that you have experienced issues with the delivery of your parcel.
This does not meet our usual standards. Could you please contact us at customer@spacefoot.com with your order number to clarify the situation? We will also contact our carrier to prevent similar errors in the future.
Thank you for your patience.
Have a great day,
The Spacefoot Customer Service Team
Don't trust the timeframes given
I ordered some mountaineering boots on a tight schedule, they were advertised as being shipped within 24 hrs with a 72 he delivery timeframe after being shipped. It's been days and I've reached out and called several times to no avail. The tracking says it's not even ready yet and now I'm hundreds of dollars down.
2025年12月20日
自発的なレビュー
Trek Expert からの回答
Hello Aidan, we are sorry to hear that you have experienced issues with the delivery of your parcel.
This does not meet our usual standards. Could you please contact us at customer@spacefoot.com with your order number to clarify the situation? We will also contact our carrier to prevent similar errors in the future.
Thank you for your patience.
Have a great day,
The Spacefoot Customer Service Team
Great product fast delivery
2025年12月6日
Trek Expert からの回答
Hello, thank you for your feedback!
We’re thrilled that you’re satisfied with the product and the fast delivery. Your positive experience helps us keep delivering reliable quality and quick service for all our customers.
We will be happy to see you again on our webshop.
Still haven’t received
Still haven’t received. It’s been two weeks since I’ve ordered. Was supposed to be shipped on Aug 13th. I’ve been able to track and it appears to still be in the Netherlands. Frustrating.
2025年8月18日
Trek Expert からの回答
Hello,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more so that we can resolve this issue. Please contact our customer service department at customer@spacefoot.com (including your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
They sell stuff they can’t deliver
Ordered a cap from their website which was said to be on stock. A few days later the order was cancelled because apparently they don’t even have it on stock and can not resupply. Stop wasting people’s time please
2025年7月15日
自発的なレビュー
Trek Expert からの回答
Hello,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us, and we would like to learn more in order to resolve this issue.
Please contact our customer service team at customer@spacefoot.com (specifying your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
I ordered shoes June 10
I ordered shoes June 10, it is now July 2nd and have not received the item and cannot even track the item. The shipping cost was incredibly high. The customer service team has not offered any support in figuring out where the package may be or offered a refund. Do not recommend buying from this website, as it appears to be a scam.
2025年7月2日
自発的なレビュー
Trek Expert からの回答
Hello Ms. Schumacher,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we tried to contact you by phone yesterday without success.
In order to resolve your issue and ensure your satisfaction, we have also sent you an email.
We hope that you will be able to read it and that our efforts will result in a more positive customer experience for you.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com (please specify your order number again).
Have a great day,
The Spacefoot Customer Service Team
Paid almost 50$ extra for FedEx…
Paid almost 50$ extra for FedEx shipping. It said it would arrive within 3 days but a week later it hasn't been shipped yet. I reached out to customer service and that just said it will be shipped within a week. I asked for a refund of the shipping costs but they refused.
2025年7月1日
自発的なレビュー
Trek Expert からの回答
Hello,
Please be advised that we have taken your feedback into consideration and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us, and we would like to learn more so that we can resolve this issue.
Please contact our customer service department at customer@spacefoot.com (specifying your order number)
so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Placed my order on December 14th and…
Placed my order on December 14th and received it on December 24th. It was shipped FedEx from France to the NW US (Washington State) in 10 days from placing the order. Shipping/Handling was $18.95 US.
Other vendors had the same item priced higher and wanted $50 - $150 to ship to the US.
Can't beat that.
2024年12月24日
自発的なレビュー
Trek Expert からの回答
Hello Jerry,
Thank you for your positive feedback. Rest assured that we are doing everything possible to offer you the best products at the most competitive prices.
We're glad you enjoyed the experience.
Hope to see you again soon!
Have a great day 😊
The Spacefoot Customer Service Team
Slow service
It takes time to get the answer from managers and impossible to reach them by phone from US. Trek Expert managers answer very slow. But I finally got the answer on my request and my refund.
2024年12月17日
自発的なレビュー
Trek Expert からの回答
Hello,
Thank you for your feedback. We are truly sorry to hear that you did not have a good experience on one of our Spacefoot sites.
Our mission is to provide excellent customer experiences, so we are deeply sorry to have disappointed you. We have taken your feedback into consideration and will strive to make improvements accordingly.
We hope to see you again soon.
Wishing you a great day,
The Spacefoot Customer Service Team
Trek Expert からの回答
Hello
Thank you for your message
Your satisfaction is important to us and we would like to know more to resolve this issue.
Please contact our customer service at customer@spacefoot.com (specifying your order number) so that we can find a solution.
Have a great day,
The Spacefoot customer service team
This is my 2nd pair of garden boots
This is my 2nd pair of garden boots. The garden boots are well made, comfortable, easy to keep clean. I received my order within 2-weeks.
2024年10月10日
Trek Expert からの回答
Hello! Thank you Jeanette for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
Disgusting customer service
Disgusting customer service. Take ages to respond to emails. Spent a lot of money with them and they are refusing to exchange item for a smaller size even though unworn. Rude. Avoid.
2024年5月28日
自発的なレビュー
Item out of stock despite being available to buy.
I contacted trek expert 15 days after ordering a pair of trousers to find out when they would arrive - they informed me it would be soon. 4 days later they contacted me to say they were out of stock - awful service.
2024年5月8日
自発的なレビュー
Fast service and product was as…
Fast service and product was as expected. Only downfall is the high shipping charges since it came from France to the U.S.
2024年2月8日
THE BEST FLURO WAX AVAILABLE. LOW FLURO AND…
I HAVE PURCHASED BOTH LOW FLURO AND HIGH FLURO WAX AND AM QUITE PLEASED AS TO THE QUALITY AND PERFORMANCE THESE WAXES PROVIDE. I ALWAYS WAX AND TUNE MY OWN SKI AND THIS THE BEST WAX I HAVE EVER USED 👍
2023年12月21日
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