Trendiesty レビュー 83

Trendiesty からの回答

2026年4月7日

Hi Julie,

Please check your spam folder; your order updates, plus our responses to your previous email about order status, have landed there.

The emails were from customerservice@trendiesty.com.

We have received your email requesting order updates about your order and have responded with the latest info and details.

My regards!

Trendiesty からの回答

2026年4月3日

Hi Carla, thank you for your feedback.

Our sincere apologies for the inconvenience caused.

The refund couldn't be issued if the tracking for return is not received by our local team via Email. Please note that the refund is issued automatically within 48/72 hours after the tracking number is confirmed as delivered. Then it will depend on your bank's processing time for the availability of the funds, but sometimes the system lags, and the tracking isn't synchronized accordingly, especially for postal services like USPS tracking.

No worries at all, you can just email us at customerservice@trendiesty.com with your order number and tracking number, and we’ll resolve the case promptly.

Your patience and understanding are greatly appreciated.

Trendiesty からの回答

2026年3月27日

Hi,
Merci pour votre retour. Le modèle que vous avez reçu est bien fabriqué en cuir suédé de vache véritable, et non en matière synthétique.

Pour ce prix, nous proposons une qualité accessible, et nous avons aussi des gammes supérieures à un tarif plus élevé pour un rendu plus luxueux.

Les délais de préparation (3-5 jours ouvrés) et livraison (7-14 jours selon douanes) sont clairement indiqués avant achat, donc vous saviez à quoi vous attendre.

Nos clients adorent généralement ce qu'ils reçoivent, et ce n'est pas notre intention de décevoir, mais pas de souci, merci pour votre retour.

Trendiesty からの回答

2026年3月27日

Hi Dilfuza ,

It's frustrating when reviews include misleading details, especially after our extensive support. We regret your experience, but let's clarify the facts for future customers. Your claims don't match our records:

Tracking provided: Order updates and Tracking number emailed (check inbox/spam).

The wrong address delivery was a local carrier error. We provided proof, you said it wasn't your home, so we sent a free replacement promptly, delivered on time.

Days after receipt (not immediately), you requested a return for a "broken" zipper. We asked for photos of the bag and all items. You'd clearly used it, and the lock was damaged. Returns require everything intact with accessories.

You said you couldn't find the broken lock anymore. We offered a replacement lock. Then you wanted a specific key lock, not the same one that comes with the bag style. We sent two with keys.

After receiving them, you started badmouthing us with false claims like no tracking or refusing refunds.

We go above and beyond (free replacements, extras) for some cases, but some customers abuse it. Most love our quality and service.

It's very unfortunate that some customers stay silent when happy, but when there's an issue, they start offending and spreading false info just to strengthen their point and hurt businesses. A trustworthy person looks at facts, not fabrications.

Thank you.

Trendiesty からの回答

2026年3月27日

Hi,
It's disappointing that you're posting what seem like inaccuracies here, especially since our private chats tell a different story. You ordered the bag, we fulfilled it, and sent the tracking number. After no updates, we investigated and found it likely lost in transit (which can happen).

We offered a replacement (but in gold hardware instead of silver) or a full refund; you asked to hold shipping until we sourced silver hardware. When it was out of stock, we refunded you fully within 48 hours of your confirmation, no case needed.

This is your second or third review with similar claims, despite our multiple solutions, discounts, and compensation offers, which you declined for cancellation. The refund was processed promptly. We aim to satisfy every customer, but false accusations like "fraud" aren't fair.

Trendiesty からの回答

2026年2月2日

Hi Janson!

8 bags in?? You’re officially family now! 😄 Seriously, your love for our leather and hardware keeps us going, thrilled you keep coming back for more. Thank you! ❤️

Much love,

Trendiesty からの回答

2026年2月2日

Hi there!

Love that you're getting compliments everywhere, that finish really does scream quality!
I'm truly sorry about the long delivery, though we've switched carriers multiple times, but the same hiccups pop up. Out of 100 parcels, about 10 hit delays or even get lost sometimes. No worries at all, a replacement or full refund is automatically offered whenever this happens.

Thanks for sticking with us! ❤️

Trendiesty からの回答

2026年2月2日

Hi Doreen!
Your second bag and counting, welcome to the addiction! 😍 Those quality bags letting you chase trends without breaking the bank? That's our whole vibe. Burgundy is gorgeous right now, and love hearing the straps are perfect lengths!

About that front compartment, we hear you and are tweaking the latch tension on the next batch so it stays snug. Thanks for the honest feedback, it makes us better!

Can't wait to make your third one epic! ❤️

Trendiesty からの回答

2026年2月2日

Hi Robyn!
Spot on about the quality matching genuine, super close! That smell? Totally normal from longer shipping days (real leather breathes, so a little fermentation happens). It'll fade completely after just a few hours in fresh air.

Our leather is carefully treated to remove imperfections and smells, so you're all good! 😊

Thank you for your support and love <3

Trendiesty からの回答

2026年2月2日

Hi Michelle!
Thrilled you love the quality and that comfy shoulder fit! Perfect packaging and worth the wait, right? So glad you're satisfied! 😊❤️

Cheers,

Trendiesty からの回答

2026年2月2日

Hi Demi!
Oh my gosh, reading this just melted our hearts, you're the kind of customer we dream about! Thick, high-quality leather that punches way above its price? Straight to your door in perfect shape? And calling out our amazing customer service team? We're blushing over here!

LOVE that you ignored the noise and trusted us, your experience is exactly what we pour our hearts into every day. You're officially family! Can't wait to wow you again. 💖💖

Warmest hugs,

Trendiesty からの回答

2026年2月2日

Hi Leslie!

I hear your frustration with shipping updates, working on that! On the bag: this style matches the exact design it's inspired by. The leather is the best in the market for the price (we offer premium grades at higher costs too).

That structured shape with a wider base? It's intentional so the bag stands perfectly upright. If we used soft slouchy leather, it wouldn't hold form and would look cheap/droopy. Not a deformation, it's the signature look!

Thank you for your honest feedback.