Trendollajewelry レビュー 

Trendollajewelry からの回答

2024年3月19日

Dear Maleah Williams,

We sincerely apologize for the inconvenience caused by the delay in shipping your order. We understand how frustrating it must be, especially since it was intended to be a birthday gift.

Upon reviewing your order, we found that the product you ordered is currently in production, which has unfortunately caused the delay. We truly regret any inconvenience this may have caused you.

In an effort to make up for the delay, we have expedited the shipment of the complimentary earrings that come with your order. You should receive them soon as a token of our appreciation for your patience and understanding.

Once again, we apologize for any inconvenience caused and assure you that we are doing everything possible to ensure that your order is shipped out to you as soon as it is ready.

Thank you for your understanding.

Best regards,

Trendollajewelry からの回答

2022年12月19日

Thank you for your review and for bringing this issue to our attention. We apologize for the delay in your order and any inconvenience this may have caused.

We wanted to let you know that some of the items in your order were out of stock when the order was placed. We have been working to secure more inventory or find suitable substitutes, but unfortunately, this has caused a delay in the shipment of your order.

We understand that this is frustrating, and we want to do everything we can to make it right. As a gesture of goodwill, we would like to offer you expedited shipping for the items that are available and a discount on your next purchase with us.

Please let us know if there is anything else we can do to assist you. We are committed to providing the best possible shopping experience for all of our customers, and we appreciate your patience as we work to resolve this issue.

Sincerely,
Mayee

Trendollajewelry からの回答

2022年12月19日 に更新

Thank you for your review and for bringing this issue to our attention. We apologize for any confusion or inconvenience you may have experienced with your order.

We understand that you did not realize that the products you ordered were not from the US, and we apologize if this caused any delays in your order. We want to assure you that we do our best to provide clear and accurate information about the origin of our products on our website, and we apologize if this was not the case in your situation.

We also understand that the package took around 8 days to arrive. While we try to ensure that all orders are shipped and delivered as quickly as possible, sometimes there may be unexpected delays due to factors such as high demand, supply chain issues, or other unforeseen circumstances.

We appreciate your patience and understanding, and we hope that you are satisfied with your order once it arrives. If you have any further concerns or questions, please don't hesitate to reach out to us. We are here to help and we want to ensure that you have a positive experience with us.