Booked for a holiday in France. Tripaneer is just a platform for individual companies so takes the deposit and then no more contact or help available. This is not made obvious, so when there were comp... ãã£ãšèŠã
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I booked a safari via BookAllSafaris from Tripaneer. Due to health reasons, I had to cancel. I forgo the deposit, that's fine. But I still (months later) did not get the balance of over $2000 back fro... ãã£ãšèŠã
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They were made aware of a situation where the organizer had listed fake photos and excursions and did not deliver as promised they tried to negotiate through the person who had listed it for a ref... ãã£ãšèŠã
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I had a marvelous time staying at the ranch and the whole holiday exceeded expections. Meals were plentiful and varied, all of the staff were helpful and considerate, and no query was left unanswered.... ãã£ãšèŠã
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It is our mission to enrich your life with unforgettable travel experiences. We love to travel and we want to share our excitement with you. We are the worldâs leading marketplace for travel experiences. We help you to discover, plan and safely book unique and enriching vacations. We specialise in holidays that include wellness, yoga, surf, horse riding and much more. Weâre passionate about building a platform that our customers and partners love to use.
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- service@tripaneer.com
- tripaneer.com
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Iâm a host on Tripaneer
Iâm a host on Tripaneer, and if you're thinking about working with them or booking a retreat through their platform â avoid it.
They take a massive 30% commission, and over the years their service has gone downhill. Recently, we had a guest book through BookRetreats, and we already paid the commission there. But Tripaneer still demanded their own commission, claiming the booking was theirs. We explained the situation and provided proof, but they didnât even bother reading the message â instead, they just issued a new invoice. So now weâre expected to pay 60% commission on one booking. Sounds like a joke, but sadly, this is how they operate.
Even after contacting their support and explaining again, their supervisor still didnât understand what was going on. At that point, we decided to cut ties. This Dutch company clearly cares only about collecting commission, not supporting hosts or guests.
Worse still â if a guest cancels after paying the deposit, Tripaneer keeps the 30% and the host receives nothing. Thatâs not just unfair, itâs borderline illegal.
Their customer service is non-existent. It takes them days to respond or approve simple requests like blocking dates. They force you to communicate with guests their way, adding unnecessary stress and confusion. The whole system is a mess and gives hosts constant headaches.
If you care about fairness, transparency, or basic professionalism â stay far away from Tripaneer.
2025幎7æ1æ¥
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tripaneer ããã®åç
Thank you for taking the time to share your experience, Ariel. We're genuinely sorry to hear that things didn't meet your expectations, and we understand your frustration.
We'd like to offer some clarification to ensure everything is transparent:
The booking in question was processed through our platform. While we understand there may have been parallel listing activity, we requested timestamped proof to help verify the source of the original lead. As this wasn't provided, we followed our usual review process to determine commission eligibility as fairly as possible, based on the information available.
Regarding the commission rate: the percentage mentioned isn't part of our base commission structure. We offer flexibility for organizers to enhance their listing visibility or promotion strategy, which may affect commission depending on selected features. These settings can be managed directly within your dashboard.
We're sorry you felt unsupported during the process. We strive to be as responsive and helpful as possible, though we acknowledge delays can occasionally happen during busier periods. Your feedback is important to us, and we'll review this internally to see where we can do better.
We truly value the work of retreat hosts like yourself and appreciate the opportunity to collaborate in the past. If you're open to it, we'd love the chance to reconnect and explore ways to make the partnership work better going forward.
Wishing you all the best with your upcoming retreats.
Asked a question re a yoga teachingâŠ
Asked a question re a yoga teaching course and got an answer within hours. Great customer service so Iâve booked with Ashram Om in Mallorca and Iâm looking forward to attending.
2025幎5æ12æ¥
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tripaneer ããã®åç
Hi Sonja. We're so glad we could help and that you felt taken care of, that means the world to us. So excited youâve booked with Ashram Om in Mallorca, it's such a magical place! You're going to have the most amazing time. Keep us posted on your journey, weâll be cheering you on!
Great updates
2025幎5æ10æ¥
èªçºçãªã¬ãã¥ãŒ
tripaneer ããã®åç
Hi Ana. Thank you so much for the kind review! We're always happy to help and truly appreciate your support.
Muay Thai Camp Event question for Tripaneer customer service
The response service was swift. I am assured of efficient and accurate assistance in the event of essential questions to ask before, during, and after travel to my event location.
2025幎5æ5æ¥
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tripaneer ããã®åç
Hi Eddie. Thank you so much for the wonderful 5-star review! Weâre very happy to know that our quick and reliable support made you feel confident every step of the way. It means a lot to us that you felt well taken care of before, during, and after your trip. We're always here whenever you need us!
Ayahuasca Retreat
I spontaneously became interested in an Ayahuasca retreat and ultimately decided to go for it.
Through Tripaneer, I came across a retreat in Malaga that appealed to me the most in terms of value for money and what was included in the price.
In the end, my expectations were exceeded â it was one of the most, if not the most, valuable experiences of my entire life.
So I want to thank not only Tripaneer, who essentially got the ball rolling, but also the truly wonderful and professional Ayahuasca team in Malaga. I would book with them again anytime and wholeheartedly recommend them to anyone.
Thank you and much love.
2025幎4æ10æ¥
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tripaneer ããã®åç
Hello Ocin! Thank you so much for sharing your beautiful experience with us! We're truly honored to have played a small part in connecting you with such a transformative retreat. Itâs wonderful to hear that your journey in Malaga exceeded your expectations and became such a meaningful chapter in your life. We'll be sure to pass your kind words along to the amazing team there. Whenever you're ready for your next adventure, we'll be here to help you find another unforgettable experience. Much love back to you!
Tripaneer is amazing
Hello everyone
I've had a wonderful experience with Tripaneer Agency. They helped me out with arrangements for a beautiful trip in China. Moreover, there are great responsible staff working here, so responsive and clear about the answers to my questions. Perfect experience.... I recommend it to anyone who's looking for a beautiful trip to anywhere in an easy way ðð
2025幎4æ17æ¥
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tripaneer ããã®åç
Hey Saba. Wow, thank you so much for the 5 stars and the kind words! We're over the moon to hear you had such a wonderful experience in China. Our team truly loves what we do, and it means the world to know it shows! Wishing you many more amazing adventures ahead, and weâd love to help with the next one!
Is about one month that I am waitingâŠ
Is about one month that I am waiting for my listing to be published, I've sent many massages, emails etc. Always replied with yes usually takes 2 working days.
I am still waiting for a review and reply on my listing.
2025幎4æ22æ¥
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tripaneer ããã®åç
Thank you for your feedback, Giuseppe. We understand your frustration with the wait time, and we truly appreciate your patience. To provide some context, every listing goes through a thorough review process before being published. This includes verifying the accuracy of the information provided, cross-checking event details, and ensuring that the listing aligns with our platform's quality standards. In some cases, this process can take longer than expected, but it's an important part of maintaining the reliability of our service.Your listing has now been approved and handed over to the responsible team. You should have received an email confirming this update. If you have any further questions or need assistance, please don't hesitate to reach out.
Tripaneer gave support and gareply and concerns answered. runtee ofâŠ
Tripaneer gave support and garuntee of a great experience. I had a concern and within the 24 hrs period promised I was given a reply.
2025幎4æ20æ¥
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tripaneer ããã®åç
Hi Raymond. Thank you so much for your kind words! We're truly honored to have been part of your journey. At Tripaneer, we donât just aim to respond, we aim to reassure, and weâre happy to know that our team delivered the support and peace of mind you deserved. Your experience means the world to us, and we hope it was just the beginning of many more incredible adventures to come. Until next time, keep exploring!
Great service!
2025幎3æ19æ¥
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tripaneer ããã®åç
Hi Laura! We appreciate your feedback. Cheers to more holidays with you soon.
Samron answered my questions quicklyâŠ
Samron answered my questions quickly and with the information I wanted. Very helpful!!
2025幎3æ18æ¥
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tripaneer ããã®åç
Hi Carey. Glad to hear Samron provided prompt assistance with the exact information needed! Your satisfaction is our priority, and we appreciate you taking the time to share your experience!
Scam! Boxing camp did not exist at all
I was the victim of scam.
I have booked a boxing camp - but at arrival, there was none.
I have booked a boxing cam with
"Coach Mitchell", who was supposed to coach "6 Days" in English in a grozp of at least 10 people.
When I have arrived, I have found that I was the victim of a scam: There was no group, there was no coach, nothing. The hotel I was in had a boxing ring, that's it.
My requests for a compensation remained unanswered.
2024幎12æ30æ¥
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tripaneer ããã®åç
Hi Dr. Daniel Weigert. Thank you for sharing your experience. We deeply regret the situation you encountered with your booking, and we sincerely apologize for the inconvenience caused. Please rest assured that we are already investigating this issue with the utmost urgency. To address your concerns and find a suitable resolution, we have also contacted you directly to discuss possible alternatives for your refund. We appreciate your patience while we work to make things right.
Planning expertise
Really great communication, helped us plan our trip, would highly recommend this service.
2024幎11æ22æ¥
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tripaneer ããã®åç
Hi Julie! Thank you for your wonderful feedback! We're so glad we could help make your trip planning easier. It was a pleasure assisting you, and we truly appreciate your recommendation. Wishing you amazing adventures ahead!
The customer service works around theâŠ
The customer service works around the clock to support you in difficult situations world wide. I needed their help twice and they always helped me
2024幎11æ14æ¥
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tripaneer ããã®åç
Thank you for your kind words and for sharing your positive experience! Your feedback inspires us to continue providing 24/7 support to our customers worldwide. If you ever need assistance again, donât hesitate to reach out â weâre always here to help!
The horse riding experience was amazing
The horse riding experience was much better than expected, the guide took with him a speaker with great music, also took a lot of pictures and videos and shared them for free at the end of the day, it was an amazing experience I highly recommend.
2024幎10æ5æ¥
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tripaneer ããã®åç
Hi L. Rafael A. Thank you so much for sharing your wonderful feedback! We're delighted that the guideâs efforts contributed to making your day even more memorable. We hope to welcome you back for more incredible experiences in the future!
Yoga Retreat in Phong Nha, Vietnam
We newly rebrand our resort to become a yoga retreat and the bookyogaretreats help us find the guest we want to attract. It's exactly what we need to become what we dream
2024幎9æ22æ¥
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tripaneer ããã®åç
Hi Maxime! It's wonderful to see your dreams taking shape, and we're excited to be a part of your journey. Wishing you continued success, and we look forward to supporting your growth!
What I like about this trip
What I like about this trip, is that during my search and booking, everything was very clear and delivered in a way that covered all the important information, such as the package of the retreat, accommodation, means of transport, food, and additional activities. I also liked how there was information about the yoga instructors, letting travellers get acquainted beforehand. For people that experience anxiety when travelling, or even people who are detail-oriented in their travel planning, it can be very helpful.
2024幎8æ4æ¥
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tripaneer ããã®åç
Hi Siëndrra.Thank you for your thoughtful review! We're glad to hear that the clarity and detailed information provided during your search and booking process made your experience easier and more enjoyable. We hope it brought peace of mind for your travel planning, and we appreciate your kind words!
I had a great experience for my booking update.
I had a great experience with a recent update to my booking. The agent who helped me was clear, helpful, and very responsive. My update was resolved seamlessly. No stress and an enjoyable interaction, so it was worth a visit to leave a review!
2024幎7æ23æ¥
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tripaneer ããã®åç
Hi Kimya! Thank you for your kind review! Weâre glad our agent provided clear, helpful, and responsive service during your booking update. It's great to hear the process was seamless and stress-free for you.
Choice and great customer support
The site is easy to navigate, a lot of choices and the customer supper is wonderful, fast, efficient and very nice
2024幎7æ27æ¥
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tripaneer ããã®åç
Hi Severine. Thank you so much! We're happy to hear that you found our site easy to navigate and enjoyed the variety of choices we offer. Our team takes great pride in providing excellent customer support, and we're glad that our efforts made a positive impact on your experience. We look forward to serving you again soon!
My questions were answered.
2024幎7æ27æ¥
èªçºçãªã¬ãã¥ãŒ
tripaneer ããã®åç
Thank you for your feedback, Daniel! Weâre glad to hear that your questions were answered. If you have any more questions in the future, please don't hesitate to reach out.
Worst holiday
I have booked a
6 Day Residential Horse Riding Holiday for Girls Aged 8 to 15 Years Old in West London
Ealing Riding School from 15/07/24 - 20/07/24. When we arrive no one knows about us, no riding holiday on those days. No phone number to contact them. Still waiting for a response from them. My daughter is very upset she has been waiting for this holiday. Still does not where my money is. Don't book!!!
2024幎7æ15æ¥
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tripaneer ããã®åç
Hi Kris. We want to inform you that we are taking immediate action to ensure this situation does not happen again. We understand how disappointing it must be for your daughter, who has been eagerly anticipating this Horse Riding Holiday. To clarify, when you arrived and discovered there was no record of your booking, we immediately began investigating the matter. We are addressing the communication breakdown and ensuring our systems are updated to prevent future issues. As for your refund, it is already processed. If you have any further questions or need additional assistance, please do not hesitate to reach out to us. Thank you.
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