Iâve worked with Parminder for a few years and always have a great experience. Theyâre knowledgeable, quick to respond, and always willing to help. Highly recommend!
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Ich bin extrem unzufrieden mit Trotec Laser. Die Ersatzteile sind maÃlos ÃŒberteuert mit Preissteigerungen von bis zu 90% in zwei Jahren fÃŒr den gleichen Ersatzteil . Noch schlimmer ist, dass die Tei... ãã£ãšèŠã
The Trotec is King of the Laser world. We have bought Speedy 360 in 2020 but never got a single service call or changed even lense. This machine is like Horse to the industry. We were focusing on m... ãã£ãšèŠã
Daniel has gone above and beyond to help answer my questions about a variety of products and always makes me feel like Iâm his only priority when Iâm there. I should probably be doing more of my order... ãã£ãšèŠã
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Trotec Laser produces and distributes laser engravers, marking lasers and laser cutters all over the world. Trotec laser machines are used to engrave, mark and cut a wide range of materials such as metal, paper, plastic, textiles etc. In addition Trotec Laser developed a powerful software and sells high-quality materials that are perfectly matched with the laser machines. Trotec employs more than 600 employees worldwide at the following locations: Germany, Austria, Switzerland, France, Spain, Netherlands, Belgium, Poland, USA, Canada, Great Britain, Australia and Japan. In addition Trotec laser machines are sold by distribution partners in 40 other countries worldwide. Trotec is headquartered in Marchtrenk/Austria. Trotec was established in 1995 in Austria and is part of the Trodat Trotec Group.
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Freilingerstr. 99, 4614, Marchtrenk, ãªãŒã¹ããªã¢
- troteclaser.com
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Great Service
Iâve worked with Parminder for a few years and always have a great experience. Theyâre knowledgeable, quick to respond, and always willing to help. Highly recommend!
The great experience with Parm
The great experience with Parm! She was fantastic and very helpful. We would definitely shop more from Trotec
Sara is the best
Sara has been a great help these past couple of days. She was quick to respond to my million questions, even the simplest most obvious questions. Wouldn't be able to get this far without her continued help.
Quality All Around !
The quality of their product is excellent as is their quick delivery time
Sehr enttÀuschend â ÃŒberteuerte und stÀndig kaputte Ersatzteile
Ich bin extrem unzufrieden mit Trotec Laser. Die Ersatzteile sind maÃlos ÃŒberteuert mit Preissteigerungen von bis zu 90% in zwei Jahren fÃŒr den gleichen Ersatzteil . Noch schlimmer ist, dass die Teile immer wieder kaputt gehen â selbst bei normalem Gebrauch. Es fÃŒhlt sich an, als wÀren manche Komponenten absichtlich nicht langlebig, sodass man stÀndig nachkaufen muss.
Der Kundenservice reagiert oft langsam und bietet keine zufriedenstellenden Lösungen. FÌr den Preis der Maschinen und der Ersatzteile hÀtte ich eine deutlich bessere QualitÀt und besseren Support erwartet. Insgesamt eine sehr frustrierende Erfahrung.
Trotec has been a good partner
Trotec has been a good partner for my business, I have a Trotec speedy 400 for 5 years and it worked well. Most of all even though I do not have a service contract with Trotec, they are always there to help. I appreciate their partnership
bad review
So, just because I had a negative experience you removed my posting. SMART!!!!
Machine starting issue
what I really appreciated was the quick responce time and efforts that were put into the getting the problem fixed with the tech sending me pictures and recommendations what to try before making me spend my hard earned money.
I had an excellent service visit todayâŠ
I had an excellent service visit today by NorCal rep Richard Laim. He quickly and expertly corrected a few issues I had with my 4 year old Speedy 400. Richard also went over basic maintenance and gave me a couple Ruby tips. Very impressed with Trotec and Richard
Erika was great
Erika was great, quick install of replacement laser. Friendly and efficient.
Trotec with Brian & Sara
Brian And Sara have been extremely helpful with training and setup. They always go the extra mile.
Sara and Frank, THANK YOU!
Both Sara and Frank have been great help. I'm very new to the laser world and they where happy to hop on a Teams video call to work through all of my issues and questions! They are very quick to respond, even if I have some of the simplest questions! Wouldn't be able to get this far without their help!
Trotec Service
Erika was the service tech who came to do the maintenance on my Speedy 100. She was very knowledgeable about the things that needed to be checked. It was a smooth experience, and everything runs great now. Erika was great.
I love my trotec the experience wasâŠ
I love my trotec the experience was wonderful,Erika was very informative when fixing the machine and just a positive experience
The Trotec is King of the Laser world
The Trotec is King of the Laser world. We have bought Speedy 360 in 2020 but never got a single service call or changed even lense. This machine is like Horse to the industry. We were focusing on machine but the reality is Trotec is somebody who made this kind machine for permanent relief to the user like buy one time and use by the generations.
We would like to say special thanks to their team member SARA our representative from Totec always helpful and immediate support for further guidance.
Thanks to entire team of Trotec.
DK!
Estafadores
Estafadores , llevo 6 meses esperando un reembolso . Una vergÃŒenza ð¡
Excellent support
Sara came by to help with issues in the transition from Job Control to Ruby. She showed us some basics that will be very useful. We then tried two key jobs and ran into the same issue with both. Mystery! Sara engaged Laser Dave and we sent the files for him to try. He identified the problem, recommended a workaround until itâs fixed, and we are all good now. Iâm sure Laser Dave will push through a fix for the long term. One day turnaround - excellent support.
Trotec is amazing
Trotec is amazing - Parminder always goes over and above for me, and itâs patience and friendliness. She makes the interaction so personal and pleasant.
Highly recommend
Manny was so helpful last week when weâŠ
Manny was so helpful last week when we were having some issues. He not only helped my team through a difficult problem, he called later in the day to follow up and make sure everything was ok!! THAT is customer service! Thank you Manny (I hope I am spelling you name correctly)
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