Truehealthic レビュー 61

Truehealthic からの回答

2日前

That’s amazing to hear, Jim. We’re really glad you’re already feeling such a big difference just two weeks in.

Thank you for sharing your experience. We truly appreciate it.

— TrueHealthic Team

Truehealthic からの回答

2日前に公開

Hi Mare,

Thank you for sharing this. It really means a lot.

It’s great to hear they’re helping with your stamina, and even a lighter feeling with neuropathy is a meaningful step. Everyone’s journey is different, so it’s good you’ve found a pace that works for you.

We truly appreciate you taking the time to share your experience.

— TrueHealthic Team

Truehealthic からの回答

3日前

Hi David,

That’s awesome to hear. We’re really glad you felt the difference early on and that the energy and focus have been steady and smooth.

Appreciate you sharing your experience. It means a lot to us.

— TrueHealthic Team

Truehealthic からの回答

3日前

Hi Richard,

That’s great to hear. Everyone’s timeline can be a bit different, so it’s good you’re giving it time and already noticing signs of improvement.

Appreciate you sharing your experience and sticking with it.

— TrueHealthic Team

Truehealthic からの回答

3日前

Hey William,

Really glad to hear that. It’s great that you’re noticing a positive difference.

Thanks for taking the time to share your experience. We truly appreciate it.

— TrueHealthic Team

Truehealthic からの回答

3日前

Hey Steven,

I hear you. Getting older definitely comes with its challenges.

I’m really glad to hear you’re walking better and noticing improvements with your memory. That’s meaningful progress, and exactly the kind of support we hope to provide.

We appreciate you sharing this. If you ever need anything along the way, feel free to reach out.

Steve
Head of Customer Support

Truehealthic からの回答

2026年4月10日

Love it!

Truehealthic からの回答

2026年4月10日

Hello Mary,

Thank you for your honest feedback. I understand your concern.

I’m glad it helped ease the pain, though I’m sorry it didn’t meet your expectations beyond that. To clarify, our product is not intended to be a cure, and we aim to position it as support only. If anything we shared gave a different impression, we take that seriously and will review it.

– Steve
Head of Customer Support

Truehealthic からの回答

2026年4月10日

Hello Robby,

I’m really sorry to hear about this. I understand how frustrating it is to be charged and not receive your order.

Based on what you shared, it sounds like there may have been multiple transactions tied to both your order and the VIP membership. The VIP is an optional program added during checkout that provides discounted pricing and perks, but I completely understand your concern if this wasn’t clear or expected.

On the order side, we definitely want to check what happened with the delivery and why it wasn’t received.

I’d really like to take a closer look and sort this out properly for you. If you still need assistance, please reply to any of our emails and ask for Steve. I’ll personally review your case, verify the charges, and make sure this is resolved the right way.

– Steve
Head of Customer Support

Truehealthic からの回答

2026年4月10日

Hello Maria,

Thank you for pointing this out. I completely understand how that would raise concern.

You’re right, that was a packaging error on one of our earlier batches. It should not have passed our checks, and we’ve already corrected this in our updated production runs.

That said, I understand how first impressions matter, and we take feedback like this seriously as we continue improving both our product and presentation.

If you have any other concerns or questions, feel free to reach out. I’m here to help.

– Steve
Head of Customer Support

Truehealthic からの回答

2026年4月8日

Hi Wayne,

Thank you so much for sharing this. It really means a lot to us.

I’m glad to hear the ordering process was smooth and even more that you’ve been feeling a real difference, especially with your back discomfort. That’s exactly the kind of experience we hope for.

Also great to hear you’re enjoying the gummies themselves. We put a lot of thought into making them easy and actually enjoyable to take, so that feedback goes a long way.

We truly appreciate your support and trust. If you ever need anything or have questions down the line, we’re always here.

– Steve
Head of Customer Support

Truehealthic からの回答

2026年4月8日

Hey Efrain,

Thank you for sharing this. I understand your concerns and want to address them directly.

Methylene blue can affect people differently. Some notice effects or changes like urine color quickly, while others may not. That part can vary more than we’d like, and we should have set clearer expectations.

Each gummy contains 5mg as listed on our product page. It’s designed as a controlled, gradual dose.

On shipping, we are a US-based company but do use international fulfillment partners when local stock runs out. I understand how that can feel misleading, and we’re working to make that clearer upfront.

Regarding your support experience, I wasn’t able to locate any open claim under your review. If you do have an existing case, I’m happy to personally step in. Just reply to any of our emails and ask for Steve, and I’ll take care of it directly.

I appreciate you calling this out. We’ll continue improving both clarity and follow-through.

– Steve
Head of Customer Support

Truehealthic からの回答

2026年4月8日

Hey Robert,

Looks like you've been charged for the VIP Membership Rewards Club.

This is presented during checkout and provides up to 70% discounted pricing and member benefits—this can be canceled anytime through the membership portal.

That said, I can see that you already reached out to our team, and this has been taken care of. Your membership has been canceled and a full refund has been processed, as the subscription was not used.

Everything has been resolved on our end, but if you need anything further, feel free to reach out and ask for Steve. I’ll be happy to personally assist.

Steve
Head of Customer Success

Truehealthic からの回答

2026年4月7日

Hi Bill,

I understand your concern, and I’m sorry this was your experience.

To clarify, the $50 charge is related to our optional VIP membership, which is presented during checkout and provides discounted pricing and member benefits. It can be canceled anytime through the membership portal.

That said, I can see that you already reached out to our team, and this has been taken care of. Your membership has been canceled and a full refund has been processed, as the subscription was not used.

Everything has been resolved on our end, but if you need anything further, feel free to reach out and ask for Steve. I’ll be happy to personally assist.

Steve
Head of Customer Success

Truehealthic からの回答

2026年4月3日

Love this, Kenny! We’re really glad you gave it a try and are already noticing a difference.

Thank you for sharing your experience. We truly appreciate it.

Truehealthic からの回答

2026年4月3日

Hi Gina,

I understand your frustration, and I’m really sorry for the experience.

The charge is related to our optional VIP membership, which is presented during checkout and provides benefits like discounted pricing, free shipping, and priority access. It can be canceled anytime through the membership portal.

That said, I’ve reviewed your account and can confirm that the membership has already been canceled and the charges have been refunded. You should see the funds back on your account within a few business days, depending on your bank.

We also apologize for the difficulty reaching support. We’re actively working on improving our systems to make this easier and more responsive.

If you need anything further, feel free to reach out and ask for Steve. I’m here to help.

Steve
Head of Customer Success

Truehealthic からの回答

2026年4月2日

Hey Rick,

I understand your frustration, and I’m really sorry this has been your experience.

To clarify, the $49.99 charge is related to our optional VIP membership, which is presented during checkout and provides discounted pricing and member benefits. That said, I completely understand how this may not have been clear.

I’ve reviewed your account and can confirm that the membership has already been canceled and the charges have been refunded. You should see the funds back on your account within 2 to 3 business days, depending on your bank.

I also want to apologize for the issue with the phone line. We’re actively improving our support systems to make sure customers can reach us more easily.

We appreciate your feedback, and I’m glad to hear you’re enjoying the gummies despite the experience.

Steve
Head of Customer Success

Truehealthic からの回答

2026年4月2日

Hey Jacob,

I understand your concern, and I’m sorry this felt unexpected.

The $49..99 charge is related to our optional VIP membership, which is presented during checkout and provides discounted pricing and member benefits. That said, I completely understand how this may have been missed.

I’ve checked your account and can see that our team has already handled this. Your membership has been canceled and a refund has been processed. The amount should reflect back to your account within 2 to 3 business days depending on your bank.

If you need anything further, you’re welcome to reach out to support@truehealthic.com
and ask for Steve. I’ll be happy to personally assist.

Steve
Head of Customer Success

Truehealthic からの回答

2026年3月30日

Hi Steven,

I’m really sorry to hear how this felt on your end. I completely understand how frustrating that experience can be.

I want to clarify a couple of things and also reassure you. Our VIP membership is presented during checkout, you can always cancel via the portal. That said, I understand it’s easy to miss, and when that happens, it can definitely feel unexpected.

I’ve taken a look on my end, and I can confirm that our team has already stepped in to resolve this. Your VIP membership has been fully canceled, and the charges have been refunded. There will be no further billing moving forward.

We’re also actively working on improving how this is presented to make it clearer and avoid situations like this.

If there’s anything else still unresolved or if you need help with your order, you can reply here or reach out and ask for me directly. I’ll personally make sure you’re taken care of.

Steve
Head of Support