TSB New Zealand レビュー 

Avoid TSB. My experience has been extremely disappointing. I found the service rude, unhelpful and lacking any real understanding of the customer’s circumstances.

A bank should be focused on supporting its customers and providing a positive experience. Unfortunately, that has not been my experience with TSB.

Based on my experience, I would strongly recommend considering other banking options before choosing TSB.

I informed Jacqui Don, who was handling my application, that I needed time to sort out legal matters with my current bank before proceeding with my application, acknowledged this, and then continued to nag me anyway.

If this is how much you don't listen to clients before I've even signed then you can forget it.

Sue, the lovely woman I spoke to, was really helpful and accommodating with my order in question. I have ordered a large amount of furniture from TSB and have found by putting them together on my own, extremely rewarding. There were extra accessories left over which is a plus. I found if I studied the instructions and familiarized myself with the pieces and instructions, I found it easy to put together a lot of well made and attractive furniture. The precision of where the Dowling, screws etc. go is remarkable. The delivery was prompt and the drivers always text before drop off. I will be ordering from these guys 100% in the near future. Their range is amazing and I have thoroughly enjoyed shopping with TSB.

We are now all stupid - according to TSB anyway. I am NOT allowed to transfer $50k online to another bank account I own in case it's a fraudulent transaction, yet TSB staff are happy to do the transaction on my behalf on condition I take responsibility if things go wrong, including if they mistype the information I provide over the phone. No wonder their rating is so low here. Closing accounts and moving on.

They certainly know how to waste your time and effort. After a family member became permanently incapacitated in Australia and needed to move into a care home they asked me to provide some documents. All good, I provided the documents and certified IDs.

They came back and advised that the Enduring power of attorney document needed to be certified within the last three months and wouldn't accept the incapacity certificate even though it listed everything they required on it. Everything was copied and pasted so I had to go though line by line to address what is on it. They still won't accept it and now want it from the psychiatrist directly. So I contacted psychiatrist and gave my approval to release the information. I eventually got a fresh certified copy of the EPOA to satisfy their requirements only to be told oh by the way, we don't accept Australian EPOA documents. Call a lawyer.
If they had told me that to begin with I would have saved myself three months of running around collecting documents and getting them certified. Why ask for a document only to reject it when it meets the standard originally requested? This should have been pointed out at the first point of contact and not months afterwards. It's quite upsetting having to deal with this as well as my family members deterioration and not being denied the funds critical for her care.

Just absolute trash of an app. Makes it near impossible to do anything even trying to pay an account or person. It really needs to be user friendly and move with the times.

The customer service is appalling. Call the bank and wait for ages every time and then get fobbed between 2 or 3 people. Even now I’m closing my accounts because I’ve had enough of the rubbish service o er the past few weeks I cannot get a final answer on the cost of breaking my mortgage (that’s how unhappy I am) and still they take days to get back. I do not recommend this bank at all.

The mobile app is consistently unreliable: it frequently crashes, updates balances slowly or inaccurately, and does not provide basic functionality such as easy access to statements. These shortcomings make day-to-day banking unnecessarily difficult, especially when compared to the standard set by other New Zealand banks.

In addition, the customer service experience is disappointing. Most requests can only be handled over the phone, with very limited online self-service options. In 2025, this approach feels outdated and inconvenient. Simple tasks that should take seconds online instead require lengthy calls and unnecessary back-and-forth, which is frustrating and inefficient.

Overall, the combination of an underperforming app and outdated service processes makes the experience feel like a step backwards. I expect a modern bank to offer reliable digital tools and responsive customer support, and unfortunately TSB is currently falling short of those expectations.

Good everyday banking. Online transfers clear quick and the staff in branch are helpful when you need them

TSB Wellington Telford. Spoke at length with a young gentleman. He understood my lack of technical ability and completely took over my telephone, in his 35 minute activity on my phone resolved my problems with inter net banking. As an 85 year old senior his help was marvellous. I left the bank relieved and happy and a big thankyou to him. No robot help desk could even realise my problem never mind solve it.

I have been with this bank for 16 years now, and the customer service and general know how of staff has become laughable. No wonder the Tauranga branch has closed. I am trying to set up another account for my son and so far it has taken over a month. When I contacted them about it, they acknowledge receiving the required documents, but it took them over 2 weeks to respond (their email states "We will get in touch within 3 business days". Wow. What a horrible experience so far. I had a similar long and incompetent experience with TSB staff with my other son's account about a year ago. Do yourself a favour and go to another bank.

Don't bank with TSB, they're a bunch of people with no manners with very negative attitudes. Their standard has gone way down since I first became their customer.

Other reviewer has summarised similar experience succinctly back in Jan 2024: "the person that does answer is dismissive and fails to listen". I wished I had read all the reviews before.

Rude customer service who couldn't listen, talked down, made flippant rude comments, and berating me for pointing out her inadequacies.

The complaint department isn't better either. Passive aggressive attitude, trying to defend their rude colleague, AND accusing me of being disrespectful, when they should be admitting their lack of courtesy and their lack of training. It's like saying that they are ALLOWED to do it because customers are not treating them well. Hello, look at your rude attitude before blaming others!

Just because they can hide behind the telephone and email doesn't mean they should be allowed to treat a customer like dirt. After all, customers money is what keep them employed.

Not surprised they keep closing branches. Zero service, zero respect for anyone.

Go elsewhee, so if the bank goes under you won't lose your money.

Toni's Back Back
Just had an amazing joyful and helpful banking experience In, in a flash and out in a flash job done couldn't be more Efficient in the best sense of the word

I have been banking with TSB for 40 years.
Last week tried to move a 20,000 to my account with another bank.
The transaction was blocked, and a message came up that fraud was suspected and to phone the bank.
I then tried to move 10,000 same message, then $1000.00 again blocked. I have moved similar amounts between these accounts many times in the past with no problem. I phoned the bank, and they told me it's because of the legislation relating to fraud. No plausible explanation was given as to why I couldn't move it to my own account at the other bank. I asked what the maximum transaction was, and they wouldn't tell me. I will contact the Banking Ombudsman and lay a complaint, and will close my account as soon as I can. I can no longer recommend TSB Bank NZ.

My son deposited$150 into the 'SMART ATM' only for it to come up with a error message telling us that it could not deposit the money, and would not return it.
Went into the branch only to be told they will give the money back IF they find that the machine is out $150 when they service it. I was told they do not know who services the machine, or when it will next be done and now my 15 year old son is down $150 with no guarantee that he will get this money back. This is a TSB branded machine, therefore TSB should be in a position to assist when things go wrong, but we were made to leave $150 down, completely devastated and at a complete loss what to do next when we are told to wait and hope something happens. NOT GOOD ENOUGH!!!!!!

TSB New Plymouth Unbelievably slow service!!! 4 people behind the counter tapping on their keyboard , one person serving with a queue of 8 people. Gave up and left!!! Have never seen a bank with such poor service !!!!!

Very bad bank. I have scammers taking money out of my account and the bank hasn't done anything about it. I've called three times and spoken to customer services. First call they assured me they will stop the payments . Second time I called, there customer representative said don't call on this number again...it was a representative called Manu.. I think..totally disrespectful. I'm going to leave this bank when I've got my pay transfer into another bank. They are closing branches because their customer service is so bad. They are unable to even provide security to their existing customers. TSB used to be such a good bank in the 90s and 2000s. Disappointed.. this bank will surely close for good. I hope they do. There's no future with this bank.

Bad customer service, applied for an account 2 weeks ago and they still haven’t been intouch. Was set up with the cooperative bank within the day of application.

I love tsb Bank as it's the only large scale bank left in new Zealand that is truly new Zealand owned.
Also, in Taranaki, there are walk in branches in most of the small towns which makes banking so much more accessible to elderly and less internet savvy people.