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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Ordered a blue and green t-shirt, got sent 2 x black. My fault for not checking the order prior to shipping. Got in touch with customer support and they retrieved my original delivery and sent the... もっと見る

企業が回答しました

5つ星のうち4の評価

Quality of the t shirts are very good, better than some of the bigger companies that charge upwards of £60+ for a t shirt. Ordered the Friday afternoon and item was with me first thing Saturday... もっと見る

企業が回答しました

5つ星のうち5の評価

Amazing company! They truly value each individual customer. With person to person customer service across a range of contact options. Great products that last and also outlast! Would fully recommend t... もっと見る

5つ星のうち2の評価

It would have been 5* because at first I loved their 7mm camo elbow sleeves in medium but after a reasonable amount of use the stitching went and I believed it was an issue my end. I gl... もっと見る

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3.8

ほぼ満足

TrustScore 5段階評価の4

22件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューに回答していません

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち2の評価

Disappointingly it would have been 5*

It would have been 5* because at first I loved their 7mm camo elbow sleeves in medium but after a reasonable amount of use the stitching went and I believed it was an issue my end.

I gladly rebought a 2nd pair as I am 11.5cm measurement around my elbow joint so on the cusp between medium and large.

After just a few uses though I once again got the same issue with a tear along the stitching that runs down the back of the elbow.

Thinking this was possibly confirmation that I needed a size up I bought a 3rd pair but this time in large, but to my surprise after all of 3 uses the same exact tear appeared in the exact same spot. I hadn't had a chance to wash them and the first pair I always hand washed in a sink with gentle detergent and then allowed to air dry as recommended.

The latter 2 pairs I bought via a stockist as the main tuffwraps website ran out of stock and the stockist kindly refunded me for the 3rd pair but let me know tuffwraps were taking no responsibility for the issue with their products.

3 exactly identical issues with their products and failing to acknowledge fault is not the kind of business I wish to spend my money at, which is a shame as aesthrtically I loved their elbow sleeves and functionally, whilst working they were great. If they fixed the manufacturing issue around to create a more secure attachment between the stretchable material and the stitching then I'd be leaving a 4/5 star review

As far as legitimacy goes, they are a legitimate company but they are docked points for customer service and quality of product due to my personal experience with them.

I have instead gone for double/triple ply elbow sleeves from a different brand I trust instead

2026年2月3日
自発的なレビュー
5つ星のうち5の評価

Resolved my order mistake efficiently

Ordered a blue and green t-shirt, got sent 2 x black. My fault for not checking the order prior to shipping.
Got in touch with customer support and they retrieved my original delivery and sent the colours requested.
All very responsive and efficient, would be happy to use them again.
Looking forward to receiving my clothing!

2025年10月9日
自発的なレビュー
tuffwraps.com ロゴ

tuffwraps.com からの回答

We’ve already sent you an email with everything you need, including screenshots of your order confirmation showing that you ordered two black shirts. I resent that confirmation email so you can see exactly what was placed at checkout.

Our system shows your order was submitted for two black shirts, and that’s what was shipped. This is why we always encourage customers to review their order confirmation email before it ships, as it lists every item exactly as it was entered.

If you’d like to exchange the shirts for different colors, we’re happy to help.

5つ星のうち5の評価

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
“I’ve had a really good experience with TuffWraps – their gear is solid quality and customer service was quick to help me with my order issue. I’m looking forward to ordering again soon! Would love to know if there’s a discount code available toward my next purchase.”

2025年9月1日
自発的なレビュー
5つ星のうち5の評価

Top class

Purchased some items in a bundle having already owned a few products in the past, and were top quality. The items I purchased were wrong size (my fault) and the help I received to organise an exchange couldn't have been better, everything start to finish was effortless and can't praise them enough! Great company to deal with

2025年4月23日
自発的なレビュー
5つ星のうち5の評価

Love this brand!

Everything I’ve gotten from tuffwraps has been solid, wraps, sleeves, gear. All top quality. It’s clear they care about the product and the people usin it.

2025年4月3日
自発的なレビュー
tuffwraps.com ロゴ

tuffwraps.com からの回答

Thank you and it was great speaking with you on the phone and we appreciate the support and honesty about our brand.

5つ星のうち5の評価

Amazing company

Amazing company! They truly value each individual customer. With person to person customer service across a range of contact options. Great products that last and also outlast! Would fully recommend to all shopper of all ranges and needs!

2025年1月3日
自発的なレビュー
5つ星のうち5の評価

Long standing loyal customer feedback!

Been purchasing their apparel and products for years with no issues and they are always very responsive to my questions in their social media platforms as well. I highly recommend them based off quality of their products and customer service alone!

2024年9月2日
自発的なレビュー
tuffwraps.com ロゴ

tuffwraps.com からの回答

Thank you so much for your continued support over the years! It means the world to us to hear that you've had such a positive experience with both our products and customer service. We always strive to deliver high-quality gear and be there for our customers, so it’s fantastic to know we’ve met your expectations. If you ever need anything, feel free to reach out anytime. Thanks again for recommending us!

Stay TUFF!

5つ星のうち1の評価

Can’t buy what you want anymore, product takes ages to be shipped and were wrong

What happened??? Have been using tuffwraps for while and used to find the products and customer service really good. There has been some change in the last couple of months and it’s all gone down hill. Have noticed the professional athletes have stopped following and using the brand too. Something seems to have gone wrong! Awful recent experience

2024年8月9日
自発的なレビュー
tuffwraps.com ロゴ

tuffwraps.com からの回答

Thank you for your feedback. However, we must address several inaccuracies in your comment.

First and foremost, it is disappointing to see that a Barclays Relationship Director where we bank has resorted to posting a false review in defense of personal connections. This type of behavior does not reflect well on you or the institution.

To clarify, our records indicate that you have not placed an order with us since September 1st, 2023, despite your claim of a recent experience. Additionally, your statement regarding professional athletes no longer using or supporting our brand is entirely incorrect. TuffWraps continues to be proudly represented by a wide range of professional athletes who actively support our products and values. We remain the TUFFest in the "industry".

Lastly, your support for individuals attempting to harm or misappropriate our brand is both troubling and unacceptable. Should you have any legitimate concerns or feedback, we encourage you to reach out directly to our customer service team. We are always open to addressing valid issues and providing the best possible assistance.

Sincerely,
The TuffWraps Team

5つ星のうち1の評価

Unsubscribed from emails and still…

Unsubscribed from emails and still recieving, breaking GDPR.
Poor customer service as of late!

2024年8月9日
自発的なレビュー
tuffwraps.com ロゴ

tuffwraps.com からの回答

Another fake review, friends of people trying to steal the brand.

First, regarding your claim about unsubscribing from emails: you were unsubscribed July 1st as I personally suppressed your email so this is untrue. We take GDPR compliance very seriously. If you unsubscribed and are still receiving emails, it is likely due to an error. Please reach out to our customer support, and we’ll resolve this promptly.

As for your remark on poor customer service, we strive to maintain the high standards that our community has come to expect. However, aligning with those who are attempting to steal our brand and tarnish its reputation does not contribute to a productive conversation.

If you have genuine concerns, feel free to contact us directly, and we will be happy to assist you.

5つ星のうち5の評価

This is such an amazing company

This is such an amazing company! It was my first order and the customer service person was so helpful. Most online companies only provide an email or chat but TuffWraps have a phone number on their website so I was able to easily reach someone to help me with all my questions. When I received my package I was impressed with the quality and how quick it arrived! I highly recommend.

2024年6月3日
自発的なレビュー
5つ星のうち1の評価

Purchased a belt <6 months ago for £120…

Purchased a belt <6 months ago for £120 only for the buckle to snap on me mid set and cause injury. Earlier today I have compared the buckle with my partners cheap belt from amazon (£25) and it has exactly the same buckle, just different branding. I would err on the side of caution when purchasing this product. I will no longer use this brands belt through fear of my own safety.

2024年2月23日
自発的なレビュー
tuffwraps.com ロゴ

tuffwraps.com からの回答

Thank you for bringing this to our attention. We’re truly sorry to hear about your experience, and we take situations like this very seriously. Safety is a top priority for us, and we would never want our products to cause harm.

We’d appreciate the opportunity to investigate this further and make it right. Please reach out to us directly at [customer service email/phone number], so we can look into the issue with the belt’s buckle and discuss how we can resolve this for you.

Your feedback about the buckle comparison is important, and we’ll be reviewing this with our product development team to ensure that our customers are getting the highest quality gear.We look forward to hearing from you and making this right.

5つ星のうち1の評価

Ripped me off for £53.98

Basically ripped me off for £53.98 as they say they haven't received the item I posted back even with proof of postage.
Certainly won't be using them again, clearly not a reputable company!

2024年1月23日
自発的なレビュー
tuffwraps.com ロゴ

tuffwraps.com からの回答

Thank you for your feedback. We take all reviews seriously, but after reviewing our records, we are unable to find any purchase history associated with your account. If you have any legitimate concerns or questions about our products or services, we encourage you to reach out to us directly. We're always happy to assist and resolve any issues.

5つ星のうち4の評価

Quality of the t shirts are very good

Quality of the t shirts are very good, better than some of the bigger companies that charge upwards of £60+ for a t shirt.

Ordered the Friday afternoon and item was with me first thing Saturday morning.

Very pleased with the service and quality, will be picking up a few things from these guys.

2024年1月6日
自発的なレビュー
tuffwraps.com ロゴ

tuffwraps.com からの回答

Thank you so much for the fantastic feedback! We're thrilled to hear that you're impressed with the quality of our t-shirts and that your order arrived so quickly. It’s always great to know we’re delivering both premium products and top-notch service. We look forward to having you back for more gear soon!

Thanks again for your support, and stay TUFF!

5つ星のうち1の評価

Terrible company no communication been…

Terrible company no communication been waiting over a month for my items emailed them several times no reply I was going to be buying more from this company but not going to bother waste of time very disappointed.

2023年11月27日
自発的なレビュー
tuffwraps.com ロゴ

tuffwraps.com からの回答

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. TuffWraps is now under new management, and we’re committed to making things right for our customers. We sincerely apologize for the lack of communication and the delay in receiving your order.

Please reach out to us directly at sales@tuffwraps.co.uk, and we will prioritize resolving this for you immediately. Your experience matters to us, and we would love the opportunity to turn this around.Thank you for your patience, and we hope to regain your trust in the future.

5つ星のうち5の評価

EXCELLENT

Laura from support team UK was super helpful and the elbow wraps are very good 💪🏼💪🏼

2023年12月14日
自発的なレビュー
tuffwraps.com ロゴ

tuffwraps.com からの回答

Thanks for the support and we appreciate the review. Stay TUFF!

5つ星のうち1の評価

This company is pathetic

This company is pathetic. I made a negative comment on Instagram about the cartels power lifters and right away they removed my comment and block me. Also blocked 3 of my friends for negative comments lol. And now they send me an email for sales they have going on lol. Your blocked and lost a few customers

2022年12月7日
自発的なレビュー
tuffwraps.com ロゴ

tuffwraps.com からの回答

Thank you for reaching out and sharing your feedback. We’re truly sorry to hear about your experience on our social media platform. TuffWraps is now under new management, and we are working hard to create a more positive and open environment for all of our customers.

While we do moderate comments to ensure a respectful and constructive community, we never want anyone to feel unheard. We’d love to have the opportunity to make things right, so please feel free to reach out to us directly with any concerns.

As for the emails, we can certainly help you unsubscribe if you'd prefer not to receive future promotions.We value your feedback and hope to regain your trust moving forward.

5つ星のうち1の評価

Was thinking of buying couple of items

Was thinking of buying couple of items, was going through a checkout and got interrupted by a phone call and forgot about it. Then all of a sudden I'm getting emails left right and center from Tuff. Did I consent to that no, I'm not even a member. Just because I provided my email address at the checkout doesn't give you the right to bombard somebody with emails. Sort it out!

2022年6月12日
自発的なレビュー

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