Twiddy & Company レビュー 1,294

I would score it a zero if I could. I will begin with checkin, walked in to a garbage dump absolutely no room to put garbage away all cans were filled, called in ticket and still not picked up. Paid for pool heater and as of day 2 still not working. Fridge broke, tv broke times 2. Old razor blades lying around,dirty rags in shower, 2 toilet seats broken. Reply and response from Twiddy is sorry we know what you are going through and it is being worked on. No ETA on any of it and not sure if it will be resolved, absolutely a dumpster fire and they do not care, I have to call for updates what happen to service and them calling to provide updates. Let’s be honest most people that go through Twiddy will pay a pretty penny for a rental and if this is the service you receive you may want to check a different provider. What will take to fix this?

If I was able to rate this lower I would. We rented this home out for the week of May 23-29 2022. The first few days were okay, besides the fact one of the doors was broken and the hot tub was discolored and looked absolutely disgusting by the time we got there.
The morning of May 25th we were woken up early to be told someone was coming to check our house randomly, because some of their other renters were evicted due to them breaking their contracts. However, we are a group of college graduates, all over 21 and had one of the ones over 25 sign for the house. Due to a work emergancy the 25+ had to leave early that morning and had his wife on his way to meet us since they signed for the house. By the time Twiddy arrived we could tell there was no chance, they came in ready to evict, even without a breach in contract. They told us because we were not a "family" (we are a group of couples in our mid twenties) we could not stay in the house. They specifically said we did not break our contract but that we were being evicted only because we were not a family. We spent a lot of money and are not getting any back, even though we were evicted after being there for less than half our trip. In less than an hour the house was already booked for the rest of the week by another group! I would avoid Twiddy at all cost, book with another company. This was by far the worst "vacation" experience I have ever had.

We rented Sandpiper at Corolla and while the house was clean and big I would not recommend renting from Twiddy. I had no idea nor was it listed that the pool was not heated so we had no ability at all to use the pool that I paid $100 to fill. The price of this house with having no amenity like a pool at the beach is really bad and truly dampened our trip. If I would have known I would have chosen a different house or a different company. In addition, I saw the houses on either side of me have heated pools and two hot tubs while we only had one. I think it is bad business not to disclose this stuff especially when you are paying more than $700 a night. In addition, none of the sliding doors locked as they were all rusted - I guess anyone could have come and robbed us blind. Truly a Twiddy rental disappointment.

Rented a house in Corolla the week of 4/16/22. House was great, Twiddy service was mediocre at best. Not sure if it was the locked bedroom door, two star hotel linens and towels or the ridiculously cheap bars of soap that Twiddy provided that lessened the experience. Feels like, for the price, that Twiddy could mix in some decent linens and a few bars of soap. Will definitely come back to OBX, but will not rent through Twiddy again. . .

We rented "Sound to Sea" home for a 7 day large holiday family reunion. The house has everything needed for a large group. Awesome Kitchen, lovely decor and very clean.
It would have been a perfect stay except, the elevator started malfunctioning the 1st day. Maintenance came out 3 times to fix the elevator. Response was always quick & friendly. Unfortunately, it was deemed unsafe because it kept getting stuck between floors. The issue was sent to the the manufacturer. We were without elevator for the duration of our stay (4 days). We had a couple of people with mobility problems. Their movement around the house became restricted. Everyone else got their 10,000 steps in :). Overall we had a Wonderful Time.

We rented Palm Paradise in 4 Seasons for two weeks. We have been vacationing on the Outer Banks for many years. We owned a home for 11years and sold it last year so we returned to renting. There were a number of issues with the home and a lack of quality/timely response from Twiddy
- the pool was closed-it was included on the Twiddy site but I never noticed it due to the fact that Any previous rental always kept the pool open during the same period and we always kept our pool open until November. Whatever, when we tried to get the pool open all we got was lip service-first it would be opened then Twiddy needed permission from the owners and a fee and finally five days later we were told the pool had been closed with chemicals. My oversight yes but unacceptable management of the situation by Twiddy-incompetent
-the home had a terrific theatre room that unfortunately was never functional-each time Twiddy visited something else stopped working-either the cable or the Roku or totally disabled. Finally, I was told we needed the owners Roku pin- well we are on our way home and I am still waiting for it-try telling the truth
-the home had an infestation of roaches crawling around-these had to present during the weekly cleaning even if it was done quickly-

I would never use Twiddy again for a rental and I had used them years before-their service has detriorated terribly-they have so many homes that they will survive the people who no longer use them so I dont expect anything from this which further speaks to their lack of professionalism
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We rented a beach house in October from Twiddy. The list of issues with the house was long. The most upsetting of those were -

1. there are some huge electrical issues with this place "beach break"- I mean, scary stuff. There is an outside plug that I tried to use and almost got a huge electrical shock....smoke, sparks, black marks on my plug. When we arrived, the whole bottom level electricity was tripped, we should have realized something was wrong then! The hot tub circuit fuse was cracked. Almost every outlet in the house was so loose that a plug wouldn't stay plugged in. Who wants to go on vacation worried that they wont wake up due to an electrical fire!?!?

2. The hot tub didn't work. Two parts were broken. It was rented the week prior and I know people come clean it once or twice a week, so they had to have known before we got there. It took them 3 days to get it fixed and that left us with 2.5 days to use it - this is an absolute requirement for our beach houses and their lack of customer service ruined the vacation. They gave us the runaround for days until we threatened and threw a fit. It should have been fixed before we got there or within a day of reporting it.

3. For some reason they are taking away the access to the pool by early October, so we had to pay hundreds more just to use it. I've been going to OBX in early October for 25 years now and all but maybe a handful of times, its been warm enough for a pool....why all of a sudden do you take it away so early?? The price is still the same, so why am I paying for a pool I cant use?!?!? More money for your pockets?? Right.

The pictures of the home on the Twiddy site are so old its ridiculous and now the home is very worn, overgrown and in need of repairs/fixing up. I am pissed after paying almost $1800 for the week - I would be steaming mad if I paid over $7,000 for this crappy house in the summer!

I have never stayed in a dirtier place, at first I thought it must be the wrong house as the cobwebs and nasty exterior made it look like an abandoned house. Of course nobody will pick up the phone

After 30 years of family rentals 4x per year across all seasons, our last Twiddy rental last week (Oct 2021) was an utter embarrassment due to 1) the dismally filthy condition housekeeping left the house in, and 2) the unresponsiveness of Twiddy service staff.

In all our years, not once have we had to deal with aggressive roaches in virtually every room of the house in broad daylight. They were in bathrooms, crawling on kitchen counters, laundry room, game room, bedrooms, bathrooms, poolside, and they even boldly crawled across the big flatscreen TV as we watched a movie. Super gross.

Twiddy replied by saying they had already sprayed the house for bugs. That was in fact untrue. Twiddly also “apologized for the inconvenience.” By the looks of the comments since late 2019, guests are spending much of their vacation time documenting needed repairs for Twiddy, and Twiddy must be spending a upwards of 40-man hours a week in valuable staff time exclusively responding to customer complaints— only with apologies, not by actually repairing things, solving problems, or making things right with their customers.

Say goodbye to Twiddy. We are done with you. R.I.P. Twiddy.

Very responsive to questions and rental was pretty accurately represented in advertising literature.

WELL OUR TRIP TO OBX WAS FULLY PLANNED THRU TWIDDY....UNTIL THEY TOLD US 4 DAYS BEFORE OUR CHECKIN THAT OUR HOUSE DIDNT PASS CO INSPECTION! WHAT HAPPENED NEXT? IDK U TELL US...BECAUSE WE R SCRAMBLING TO FIND A VACATION SPOT TO ACCOMMODATE 23 PEOPLE THAT TWIDDY LEFT HANGING! ANYONE KNOW OF ANY AVAILABLE PROPERTIES WE COULD LOOK INTO? IF YES, CONTACT ME DIRECTLY BECAUSE TWIDDY IS USELESS!

After having an amazing visit last year we booked again for this year... went from the highest high to the lowest low. House was dirty when we arrived. surfaces were sticky, even the tv remote was gross. Sticky handprints all over the windows. Vents and ceiling fans had dust literally hanging off them. Shower curtains were moldy. Washer was moldy AND stunk horribly. We spent our first hour there cleaning the "clean" house. Then we get the wonderful surprise that NEITHER refrigerator was working properly. Lost over $100 in groceries. Called the emergency number that night and was told someone would call by 9am. At noon when I finally called Twiddy, they said they would send someone out. The fix was to bring us bags of ice for coolers and they scraped up a dorm fridge. We then waited another 3 hours for a cleaning crew to come out and re-clean the house and change out the moldy shower curtains. They were there for 45 minutes, took a good shower curtain down, and left the moldy ones in. Wiped down the table and counters (after we did it the night before), and left. Had to go back into the office to get new shower liners ourselves on our next trip back off the beach to feed our group of 13 because we no longer had the capability to store groceries and eat at the house. We ended up having to buy an extra large cooler from Harris Teeter (not the cheapest place to get those) to store some food, use one broken fridge an ice box by putting bowls of ice in it to keep it somewhat cool. Half way through the week they bring another smaller new fridge and put it on the bottom floor to give us something, which effectively cut out being to use the pool table that we look forward to every year. All in all an exceptionally poor experience. But Twiddy was gracious enough to provide a $250 refund to compensate for our inconvenience. Been traveling to OBX for years, and this past experience has made it abundantly clear that there is no reason to consider booking with Twiddy again, nor consider as a property management company for my vacation home when we purchase. Thank you for making my decision to book elsewhere for next year that much easier.

We recently rented the Mark Twain house in Corrola with Twiddy Realty. The cost of the house is $24,000 for the week. It was an absolutely disgustingly filthy, dog poop on the pool deck, windows, porches and doors covered in dead bugs, spider webs, and dirt. The outside of the house needs a complete overhaul and the boardwalk going out to the beach is downright dangerous with broken boards, boards sticking straight up, and warped boards. The inside of the house is spacious, but filthy. There are water leaks, cracked ceilings, wire hanging out, dishwashers that don't drain, bugs and spiders everywhere( we had to fumagate ourselves). Several toilets where leaking water, several tubs and showers did not drain, and we had to get them to bring us new shower curtains because they where all moldy. Wifi was not working, air conditioner was at 75 and had to have Twiddy come out and turn it down. For a house that you are paying $24,000 a week for, none of these things should be present. The house easily needs $100,000 worth of repairs! Don't waste your money, clearly the owners are not by not keeping the upkeep on this house. The pictures on Twiddy are very misleading. Rent someplace else!

House was not properly cleaned . Pretzels and chips under beds. Vacuum was a piece of junk. No broom available to sweep with with. Sticky stuff on the floor. Very disappointed.

We rented a house with Twiddy this month (October 2020) Summer Lovin’. What a beautiful house nicely decorated, I would like the name of the decorator. We had a wonderful week, we felt right at home, we will rent Summer Lovin’ again.
The only thing that bothered us a little bit was a toilet seat that was broken in the master bedroom and one leaking on the second floor. The cleaning crew should of reported it and had it fixed. Instead of us calling for repair and have to wait around for repair guys. The house should be in tip top shape before the next Guest arrive. Other then that it was wonderful, like our first time 3 years ago. We love Duck 🦆

The check in experience is really easy! Suggest that all arriving guest be contacted as soon as housekeeping is through so you can check in sooner!

Steer clear of Twiddy and Co and especially Pelican's Nest. This company no longer provides the professional service they once provided. We have rented the same house, Pelican's Nest, several times for the past ten years or so. Our rental last July was a disaster. When we arrived, the A/C wasn't working and the temperature was 90 degrees on the third floor where the kitchen, dining and living rooms are located. We had to call Twiddy several times over a period of four days and of course, they never answer, one must leave a message for them to call back. They returned my calls during mealtime or when we were at the beach or pool. There were HVAC men coming in and out of our house for 4 days during the COVID-19 pandemic! We lived with 90 degree temperatures on the third floor for four of our seven days before they finally installed a new unit. The fourth day there were HVAC men going in and out of our house nearly all day long during the pandemic. This debacle completely disrupted our right to quiet enjoyment of the property. I had to be inside the house each time a repair person came to the house and the entire time the day the A/C was replaced. The cost of this rental was over $13,000. and Twiddy offered us $500. for our inconvenience.

Twiddy is an excellent, responsive realtor/rental agent. We have rented from them over the years and have always had an excellent experience.

So absolutely unhappy with Twiddy. I had a Sunday to Sunday rental contract with the for 9 bedroom house for 4 people because I needed an.elevator. Immediately after we got into the house I contacted them due to the filthy environment in which I was in .. house name..Sunrise Symphony. Due to my fathers funeral the day before I did not want them coming in the house and disturbing my mother. I requested.they clean the outside property. I spent a day of vacation wiping down inside and squirting trash off decks. My only request to Twiddy was to remove the beach chair, umbrella in bushes and take care of trash around the perimeter of the house. It took until Thursday for some to be done. The man who came to take care of this threw garbage on the side of house. LOVELY!! Bugs and ants all over inside house. I have been going to the Outer Banks since the 1990s this is my first and my last time renting from Twiddy.

Just wrapped up a tough week at Hooked on Duck. So, many issues. Several property management. Some property owners? 1st week of fall with cooler temps, so perfect weather for opening the house. Turn off the A/C. But almost every screen door was broken and unusable in the house. Slider not working at all and screens with many ripped screens. Empty propane tank. Beach chairs rusty and almost unusable. Clogged drains and leaky sinks in several rooms. Fought with the toilets throughout the week that wanted to run continuously. Property had trash all over. This was a very expensive rental. I've been renting from Corova to Hatteras for 30 years. This was the first property experience with MANY issues.