Universal Audio レビュー 

I have had Luna Apollo twin my since it started with my Mac and it was great and then I bought many effects to use and it was great.Then I bought a Mac M1 studio and the problems started.I have had a terrible time with Luna since and I CANT use anything I still have Cubase 14 SO Do NoT BUY Luna I AM DONE There is an AI. Help. DO NOT BUY IT is terrible I have spent a lot of money and I am done

Was very excited to try the Polymax Synth that was offered in a promotion. But the UA Connect app wouldn't load or work and just kept crashing. There was no way to bypass this and just get a link for the plug-in to be downloaded. Very inconvenient. Tried multiple times to troubleshoot and ways to get the UA Connect app to work with no luck. Contacted via email for support but no response.

I must say that UA is by far one of the best when it comes to plug-ins. Very easy to use and very professional sound. I am glad that you guys got rid of the ILok for licenses which makes it so much easier to work offline. I love that you buy their products and basically gets to keep and own the licenses and still are able to update without paying subscription.

Why did I give 4 stars and not 5 well some of the plugins are very power sensitive when putting them together with other brands. I don’t know why that is?!

I purchased UA Complete on line. I adjusted my Apple to recognise it. Pro tools loaded it but ... it's inactive, unless I buy Apollo hardware. Now they tell you! In no way is this made clear pre-purchse. And there's no refund for online purchases. What's the difference between this purchase and an online SCAM? ... not much. NEVER AGAIN UA!

Le manager à déjà quelques problèmes, il affiche des logiciels dont on dispose pas la licence et nous induit souvent en erreur, je pense que c'est une publicité déguisé, on nous offre 30 jours d'essais sur les plugins et qu'il faut passer à la caisse, c'en est pénible, je dispose des centaines de plugins sur divers Manager, UA Audio ne respecte pas du tout le consommateur et en profite pour nous induire en erreur. De ce fait, je vais éviter de continuer mes achats sur ce site, tant que seul mes produits "achetés" ne seront pas mis en évidence.
En attendant, je ne vous le conseil vraiment pas, vous aurez tout aussi mieux ailleurs et probablement moins cher, vous me remercierez plus tard !

no idea why the reviews for universal audio Customer Service are so low.
I actually wanted to post a five star review to Jason specifically. He literally went above and beyond to help me. And I’m talking above and beyond. All week long I was nagging him and I feel like I’m the most annoying customer on the planet. But they never showed any disrespect and or super professional. Their hardware and softwareis one of the best in the world. I truly want to see them keep on succeeding. Thank you guys.

Their software is running needlessly in the background...
For what? I just wanted to install a plugin and THAT has to go through iLok... the plugin was free

Title: Disappointed by Satellite Purchase — No Plugins Included, Only Vouchers

I have been a longtime Universal Audio user and invested in a UAD-2 Satellite (OCTO/Quad) expecting to receive the standard Analog Classics Plus plugin bundle as part of the hardware package.

Instead, I was given only vouchers requiring a minimum spend, which feels misleading and disappointing, especially given the high cost of the hardware.

The vouchers are of little value to me as I already own a significant UAD plugin collection and don’t want to be forced into buying more just to use a discount. This situation significantly diminishes the value of the Satellite purchase and leaves me feeling undervalued as a customer.

I hope Universal Audio takes customer feedback seriously and returns to offering real, tangible plugin bundles with their hardware.

Avoid purchasing anything from Universal Audio. Their software is not compatible with the latest Mac computers, and their customer support is incredibly slow—it can take weeks to get a response or resolve even simple issues.

Bon, j'en ai marre. Cela fait des années que je suis chez UAD. J'ai une Apollo x8p, une carte Octo PCI, et tous les plugins UAD. Le fait est que pour MAC ça fonctionne bien, mais les utilisateurs PC sont complètements délaissés. Depuis des années j'ai des click et des plop lorsque je suis en 48Khz. Mes autres cartes sons ont toujours fonctionné sans problème. Et quand on leur demande d'où vient le problème, il vient d'une mauvaise configuration... La console ? Complètement buggée. À chaque mise à jour je me dis "ah enfin, j'espère qu'il vont résoudre les problèmes". Et à chaque fois c'est pire ! La gestion du multi écran est une catastrophe, ça plante etc. Et après tout ça je ne parle même pas de leur politique tarifaire, du fait que j'ai 10 fois + de latence avec les plugins via DSP que les plugins via Processeur donc inutilité totale des DSP aujourd'hui. Dès que ça avance, je revends ma x8p et je garde ma octo interne. Marre de cette carte son "haut de gamme" qui n'arrive même pas à lire un fichier mp3 sans Plop dans le son.

Not a user for several years and they send spam without option to unsubscribe.
So called privacy policy states that I should be able to unsubscribe from their spam from the email, but there is no such link or any information there.

No option to disable spam from account as well.

It seems everyday I get a pop up prompting an update for UA Connect, its so intrusive and annoying, to the point where I've uninstalled it

Exceptionally poor customer service.

They send me emails I can’t unsubscribe from.

Their tech support is hard to reach.

Their sales@ email won’t help with simple unsubscribe requests.

Tech support won’t unsubscribe me - they just tell me to change my email address to an invalid one.

They won’t let me delete my account or help me delete it.

Completely hopeless. UA feels like a 1970 company not a 2025 company

Worst Customer Service and Tech Support ever and if you do report a Technical Issue like eg. not being able to use the Plugins you bought because they are too small on a 4K Monitor well then they just are't bothered eg. You still can't use nearly ALL UAD-2 Plugins on a 4K Screen as too small to view the knobs/sliders etc. UADx are all OK and have options to resize but not UAD-2 VST3 and they just don't seem to care that you cannot use the Plugins you bought for the Accelerator Cards and Audio Interfaces totally defeating the object around how UAD started off and the ability to take some load off the CPU Processor. The Managment need sacking

Universal audio a great company. They fixed a device of mine, always have great deals on their products, some of the best quality hardwares and plugins for music, very helpful at support and steady expanding as time goes on.. love the company, appreciate yall for being great 🔥.

Fantastic Customer Service. Manged to figure out my Strange plugin problem on Luna Thanks to Moe P & Greg F. Even answered on a Sunday.

Spend around 4000,- on hard & software with this company. My uaudio is not supported anymore on my new Mac and all bought supposedly 'legacy' plugins that are available as native the company will not provide. It is worth nothing that the legacy plugs are also native now but not for us early Byers! It is worth nothing? What a disappointment also because they do not supply new drivers for the expensive uad 2 satellite, that I can't use anymore on my new MacBook. Shame on uaudio letting down their loyal customers saying it's worth nothing! I payed more then 4000,- and another on the uad2 satellite on plugs unusable now in my studio.

This is customer negligence.
Shame on uaudio!

I was super excited to try out my new Apollo Twin MKII interface from uaudio, but that quickly turned to frustration after having connectivity issues. After paying $800 for a piece of equipment you would think they put everything you need in the box. You need a thunderbolt 2 cable which is outdated, they aren’t being produced anymore so you have to search far and wide to find one…they also look identical to a mini display port which isn’t compatible so you have to be very specific. With all that being said my production will suffer an entire month in total. SN: that very specific piece of information you have to find on the website

UA Connect is a disaster, it shows where this company is going. I regret having purchased their converters, there are other more reliable and professional manufacturers out there