Universal Audio レビュー 

Good plugins, but their shop is a joke, they ripped off all their loyal customers recently with the Native Ampex plugin, £49 in their shop, then had the audacity to email me later to offer it for $39. I had contacted support who couldn't have cared less and now they have blatantly rubbed my nose in their extremely suspect business practice, I will not buy another plugin from them again. Awful business practice, but good plugins.

I bought ravel grand piano plug in and followed all download instructions to the letter. I paid £40 for this and it just sits unusable on my pc. I have tried literally everything i can to use it to no avail. I emailed the supplier who were no help except to tell me to contact UAD. They have not even bothered to reply.
Will never use this company again. £40 down the drain.
Update

Finally got this program to do something. It occationally loads when it feels like, then drops out whilst playing. Absolute rubbish.
I have a quad core processor with nothing else running yet its still crap

They offer Luna DAW for free (they say) …they ask you to leave your emailadr. In order to sent you a link for a download..then you need at once an account …and
when you finally agree and download their software they install without asking a malware called iLok which is known trouble maker. Is is free DAW or not free ???
Why do you tease customers in that way ?

I bought a UAFX Dream 65 pedal at the beginning of July 2023. When it arrived one of the rubber feet on the bottom of the unit kept falling off which I figured was no big deal as I could just put the foot back on. Eventually it was happening so frequently that it fell off somewhere and I couldn’t find the foot anywhere.

Figuring that this wouldn’t be a big issue, I contacted Universal Audio on April 5th, 2024 to request a new foot, which I would be happy to pay for as these things must cost pennies - I just wanted the unit to be in the perfect condition it should have been from new.

I attempted to get through to an actual human via the chat function on their website, and it took a week for somebody to get back to me (Ron from customer care). Ron was polite but asked me to provide him with all the details that had already filled in via the chat function. Regardless, I provided this information again, and on April 19th, Ron stated that he would get my details sent over to the service department. Ever since then I haven’t heard anything, and this is despite following up with a request for an update on May 7th.

Here’s the thing; *I* know and *you* know that a small rubber for on a pedal is not really a big deal at all, despite the fact that in principle, I shouldn’t have to be dealing with this. The fact that this company cannot get such a small issue right says to me that they don’t care about aftersales one iota, and that if you bought one of their other – usually very expensive - pieces of equipment, that you will have your time wasted and you will receive practically zero in the way of customer care if you need it.

The kicker here is that I’m a big user of high-quality studio gear and I usually use Fractal for my guitar tones, so I’m not afraid to pay money for high-end or expensive equipment. This is my first ever Universal Audio product which I bought as I enjoy experimenting with new gear, and for the sake of one small rubber foot they have entirely lost my custom (and that of my musician friends – they weren’t impressed either) as a result.

Follow-up 11/6/24: I eventually did hear back from customers services and received a new set of feet. It's a shame that it was a lot of work for something so simple though, and I highly doubt I would've received the assistance had I not written a review here, so I'll leave the original review up, give an extra star, and say thanks to UA for the eventual help.

I have used UAD plugins and hardware for many years now, and can absolutely say that it is some of the very best out there.
Customer support is not the best I have experienced, but not as terrible as some make them out to be here.
They always reply and try their best to solve any problem you have...but sometimes they just don't seem to be able to fix them.
But somehow I have always managed to find a remedy, and keep on rocking.
For a seasoned professional like me, no other company makes re-creations of familiar hardware like UAD ...and in many cases the same brand name made the originals.
The new addition of native versions has really boosted the usefulness and capacity a lot...so cheers for that!
The new addition of instruments is great...and some of them like the Waterfall organ and Rhodes, are the best I have heard.
Lately the prices have become very reasonable...so that's a + too.

UAD customer support is absolutely horrible. All you can deal with is the Bot that tells you the same thing over and over that didn't help. I put in a support ticket and still no help. I got a response from that damn Bot again. I spent a lot of money at this company and to receive such cruddy support is not acceptable.

Awful company. Customer Service is not empathetic. Been having continous Issues with Windows for many many years. Just get a Focusrite or just any other interface in general. Wasted so much time.

Have been informed about iLok compatibility issues with the new version of macOS (again). Thats not acceptable in 2024.

UA Audio:
Make iLok avoid such problems and please find another copyright solution. iLok has hurt us since the 90'.

I do not want to postpone any Mac OS upgrade.

Stopped buying any new plugin with iLok.

This five star is for Drew, the UA ninja! Thanks you for all the help along my journey! Also huge thanks to all the support agents(Sam, Greg etc.) making my experience using UAD products smooth and easy!

I purchased an UAD-2 and some plugins, but now I cannot even login to my account.
Also the quality of the plugins has become worse.
Think twice before dealing with this company.

I have to express my deep concern related to consistent prolonged support response from the UAD Support, and the quality of troubleshooting assistance provided by the Support team.
Personally I encountered persistent delays for days and weeks, and this impacts my ability to use their products and interfaces, and is very frustrating.
This has been going on since I remember, and no action has been taken from the UAD.
In other words: Disrespect and arrogance toward us customers!

The products seem to be wonderful. The support side of things is just completely broken. Wait days to get any reply from the chat bot gatekeeper which requires you to type the same info over and over again even when signed in. And then hope they respond. I’ve been trying for a month to get this Apollo x8 to talk to my Mac book pro but alas, nobody can help me because it's only the other companies fault. Hopeless. I would expect some decent support considering this interface is over 2 grand and advertised as being compatible with Logic Pro. Pathetic.

Update: It is now March 12th. Three months. I still cannot record.
The Customer service is absolutely so bad as to make it harder than not getting any help at all.

Update: March 19th. they reply (see below). what is your ticket number? I'll look into it for you. And send me another few links I've read and videos I've watched? Not support. Support is a phone call from a person who is competent to troubleshoot within a reasonable timeframe. Not three dang months, not only after I tell you I've given up on your product.

I just want to say UA are really helpful, speedy in their response times with customers & always informative to prospective customers. I WANT to say that, but unfortunately I can’t, because I think the complete opposite! Sarcastic, arrogant & apathetic! Won’t ever be buying from them!

From the moment I bought the product it was dysfunctional. There is no way to contact support besides long back and forth email threads that take up to much time. Your products are thousands of dollars and you can't invest in support? You guys suck and are absolutely the worst company. Your support bot is crap and I design them for businesses for a living and they are actually helpful. Your articles and help videos don't go over hard resets and I spent over 5 hours testing everything out. I bought a new cable too. I have had this for over 3 years now and I have to say this product is trash. It has great sound but is highly unreliable.

Ich hatte sie alle: Twin X DUO/QUAD, Twin USB, Twin X USB, Apollo X4/X6. Auch sämtliche Windows-Konfigurationen wurden ausprobiert. Jedes einzelne Anleitungsvideo auf YouTube wurde angeschaut. Es ist einfach nicht möglich, eine fehlerfreie Erfahrung mit den Universal Audio Thunderbolt Audio Interfaces oder den Universal Audio USB Interfaces zu erzielen.

Zunächst einmal funktioniert der Mikrofoneingang nur über ASIO, sonst nirgends. Kein Discord, kein Teamspeak, kein Skype etc. Es gibt zwar Workarounds, aber diese beeinträchtigen die Audioqualität so stark, dass es praktisch nutzlos ist. Die Treiber verursachen oft Bluescreens, und es stellt sich heraus, dass dies ausschließlich an den UAD-Treibern liegt, unabhängig davon, ob Windows 11 oder Windows 10 verwendet wird. Auch auf dem Mac gibt es Probleme. Das Audio-Interface verliert oft einfach die Verbindung zum Mac. Unglaublich. Ich habe noch nie ein so schlechtes und unzuverlässiges Produkt/Audio-Interface gesehen. Es wird einfach gelogen, dass UAD Audio Interfaces mit Windows kompatibel seien.

I've been using their hardware and software for years.
The few occasional problems have been dealt with quickly and efficiently. They are there to make our lives making music easier, more enjoyable and doing so with the highest quality. Thank you UA!

Universal Audio is a pro's choice, their plugins are seriously cool. The Spark subscription is just awesome – I've got an Apollo sound card from them with a bunch of plugins that came with the purchase. I've mixed a lot of songs on this cool gear and the plugins really made our tracks sound amazing.

I also want to give a shoutout and respect for their DAW Luna. I've been using Logic Pro for 10 years, and after seeing it in action, I decided to mix and record a track in Luna. I was worried it wouldn't click with me, but I really wanted to test the legendary Ampex ATR-102 tape emulator and Luna's other features. To my surprise, I really liked your DAW. The Ampex and summing consoles from API & Neve are pure joy, and they even gave me a free 30-day demo. The legendary mastering consoles from Ampex & Neve gave me the sound I needed – warm vintage vibes. The track turned out awesome, and your Luna 🌙 gave me the feeling of working with an analog mixing console. Thanks, guys, keep improving your DAW and delighting us with your plugins.

Your Ampex ATR102 plugin integrated into Luna is just luxurious. Can't wait for a discount to grab it with both hands and feet.

Il giorno 29 Novembre ho acquistato 2 plugin in promozione. Ho pagato tramite PayPal, si sono tenuti i soldi ma non mi hanno mai consegnato i plugin. Ho provato a contattare l'assistenza ma è completamente inesistente, ho ricevuto soltanto un'email automatica dopo diverse settimane la quale diceva che per la quantità eccessiva di traffico non erano in grado di rispondere. Ora sto cercando di recuperare i soldi versati tramite il reclamo di PayPal. Esperienza davvero terribile, MAI più Universal Audio, vergognatevi!

Absolutely horrific customer support. I spent $200 on plugins during their cyber sale and they didn't show up in my library. Can't get a human on the phone and just got a response from the ticket I opened on 12/4 saying they can't service the ticket.