Absolute horrible flowers Painted, dried out, plastic like - so disappointed My friend loves evil eye and i found these evil eye flower arrangement to gift her, it was so embarrassing to see what... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
There was a small issue with system, so delivery a bit delayed. But flower itself as ordered, good service and kind compliment from their team. Well done!
企業が回答しました
What is great is that you can get beautiful flowers, bouquets to your budget at anytime, really ANY. Had an emergency once and they delivered at 11pm. The customer care is of great service and won’t l... もっと見る
企業が回答しました
Process was seamless. The flowers from Bloom Lab looked amazing, got a photo from Flowwow before delivery to check on the item. Item was delivered exactly at the time requested - within the minute! H... もっと見る
企業が回答しました
企業情報
当該企業による記述
Udora is a global marketplace for flowers and gifts, created to bring the warmth of real human connection into a digital world. Inspired by the idea of a touch carried across distance, our mission is to help people feel closer to the ones they love, no matter where they are. We connect customers with trusted local florists and independent artisans in 50+ countries, offering everything from fresh bouquets and cakes to curated gift sets, home decor, and unique handcrafted pieces. By partnering with smaller shops, we make every gift feel thoughtful and personal, while also helping local businesses grow and reach more customers worldwide. Udora is built around accessibility, sensory experience, and authentic connection. With same-day delivery options in many locations, an easy-to-use platform, and a photo before delivery feature, we make gifting transparent and reassuring. Every order is designed to help customers share emotions that go beyond the screen — warmth, presence, celebration, comfort, and joy. Whether it’s a birthday, thank-you, romantic gesture, or spontaneous surprise, Udora helps turn distance into closeness and everyday moments into lasting memories.
連絡先
Dubai, アラブ首長国連邦
- +97145401249
- hello@udora.com
- udora.ae
3.9
ほぼ満足
402件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I ordered 3 days in advance a bouquet…
I ordered 3 days in advance a bouquet of Roses for my wife on valentines and it arrived at 10pm on Valentine’s Day. More importantly, had I not followed up with them, it was eventually going to be delivered the next day.
2026年2月14日
Udora からの回答
Thank you for letting us know about the delivery issue. That's definitely not the experience we want for you! To get things sorted and see about some compensation, just rate your order with 1 or 2 stars and open a dispute. We'll take a close look and get back to you. Truly yours, Flowwow
Flowers have different size and no decent postcard, looks cheap
The flowers look way bigger in the photo, in reality they are much smaller and you can see the gaps inside, it's not even trying to get cover. Also I requested a message, which usually should be written in a post card, but instead they print the message in a normal paper sheet, with the details of the purchase, address, etc, horrible, looks cheap. Also my indications were, call me or message me before arriving so I can receive the flowers to give it directly to him, but they didn't do that and instead they ring directly the door, ruining the surprise.
2026年2月14日
Udora からの回答
We're sorry to hear the order didn't meet your expectations. If the product doesn't match the description, you can open a dispute within three days of delivery to claim compensation. To do so, rate the order with 1 star. We value your review and are always striving to improve. Yours, Flowwow
Udora からの回答
Thank you for your rating! We see we're not quite there yet, and we really want to. Please tell us what we need to improve. We want to be the best service for you. Flowwow team
Very poor service and poor quality flowers
I booked the flowers to be delivered on Valentine's Day between 9am and midday one week earlier but they deliver them next day afternoon and very bad quality flowers and rapping
2026年2月15日
Udora からの回答
Thank you for your feedback. We understand that receiving a bouquet that doesn't meet your expectations can be disappointing. At Flowwow, customer satisfaction is our top priority, and we take all concerns seriously. We advise you to open a dispute within 3 days of delivery through our platform. Rates 1-2 stars start a dispute and allow compensation requests. Our sellers take low ratings seriously and use them to grow. Flowwow team
Delivery time was changed
Delivery time was changed. I was expecting it to be delivered on the schedule i chose but was not. Very bad. Considering I ordered it early on Wed. Feb 11
2026年2月15日
Udora からの回答
Thank you for letting us know about the delivery issue. That's definitely not the experience we want for you! To get things sorted and see about some compensation, just rate your order with 1 or 2 stars and open a dispute. We'll take a close look and get back to you. Truly yours, Flowwow
Disaster I am so disappointed
Disaster I am so disappointed , after following up 2 days when it will be delivered it was mentioned that it’s not available anymore , not even answered my messages
2026年2月14日
Udora からの回答
Thank you for bringing this situation to our attention. On that day, the seller had a lot of orders, so unfortunately he was unable to send your order. The money will be returned to your account within seven business days, but there are exceptions: the exact refund timeframe depends on your bank. We will work directly with the seller make sure it doesn't happen again. Flowwow team
Udora からの回答
Wow, 5 stars! We're blooming for you 🌸 Keep an eye out for more ways to spread the joy with us 😊Truly yours, Flowwow
Absolutely meets expectations and even…
Absolutely meets expectations and even a bit more ;)
2026年2月14日
Udora からの回答
Thank you for your rating! We're always happy to hear from our customers 🥰 Flowwow team
Cake never arrived
Cake never arrived, no calls despite leaving my mobile number and no reply to our calls. We waited until 10:44 and had to leave to the party with no cake. No not only expect a full refund but compensation for the inconvenience caused.
2026年2月15日
Udora からの回答
Thank you for letting us know about the delivery issue. That's definitely not the experience we want for you! To get things sorted and see about some compensation, just rate your order with 1 or 2 stars and open a dispute. We'll take a close look and get back to you. Truly yours, Flowwow
Excellent
Excellent, beautiful bouquet.
Just be aware that after you pay for the flowers, additional charges will be added for delivery that don't show when you purchase, and they ask you to pay the day you choose for the delivery.
2026年2月13日
Udora からの回答
Thank you for your feedback! We're always working hard to bring you the best experience 💝 Truly yours, Flowwow
I ordered flowers and chocolate for a…
I ordered flowers and chocolate for a my friend’s birthday. But she receives incomplete. She received the flower only. Then i asked for picture, so embarrassing to asked where is the chocolate, she said, she didn’t receive any. So she contacted the number on the card several times, message them on whatsapp, no apologies at all. It’s rude. I ordered from AU, uae number is required so it’s hard for us overseas customer.
2026年2月14日
Udora からの回答
We’re truly sorry that the order was delivered incomplete and that your friend did not receive the chocolate. This should not have happened.
If it has been less than 3 days since delivery, please open a dispute in your account so our team can carefully review the case and investigate why part of the order was missing.
Flowwow team
Overall good but just a small error
Overall good but just that Initially they delivered wrong flowers and immediately they corrected it.
2026年2月14日
Udora からの回答
Thank you for your positive feedback and for your understanding. We’re sorry that the wrong flowers were delivered initially — this shouldn’t happen.
If you ever face a similar situation, you can contact the seller directly through the chat in your order, or, within 3 days after delivery, open a dispute. Our team will review the case and assist if needed.
Flowwow team
It is done deal when the recipient…
It is done deal when the recipient appreciated the flower arrangement. It is not pricey.
Appreciate your on time delivery.
2026年2月14日
Udora からの回答
Thank you for your rating! We're always happy to hear from our customers 🥰 Flowwow team
Udora からの回答
We’re sorry that your order was not delivered — this is not the experience we want for our customers.
We can see that a dispute has already been opened. Our team will carefully review all delivery details and the communication with the shop. A final decision will be made within 5 days of opening the dispute.
We are monitoring the case to ensure it is handled properly.
Flowwow team
Stressful Experience
This review is based on my personal experience using the Flowwow app.
I placed an order two days in advance for Valentine’s Day, expecting a smooth delivery. I later realized that Flowwow works as a broker and fulfills orders through third party suppliers in Dubai, which is completely fine. However, I believe the responsibility for the overall experience still lies with Flowwow.
Unfortunately, their supplier Gifts & Co completely ruined my Valentine’s Day. The order was supposed to be delivered by 1.30 pm at the latest. By 7 pm there were no proper updates and no one was answering the phone. It was very stressful, especially on such an important occasion.
In the end, I had to drive myself to their warehouse, where I waited at least 30 minutes for the order to be prepared so I could collect it personally. What was meant to be a simple home delivery turned into a frustrating and disappointing experience.
To be fair, the flowers were good in quality, although the photos on the app were a bit misleading compared to what was received. Still, that does not make up for the overall experience.
When I contacted Flowwow for help, I was simply told to raise a complaint against their supplier. I honestly believe it is Flowwow’s responsibility to choose reliable partners and make sure delivery times are respected. As a customer, it should not be my job to chase suppliers or go to a warehouse to collect an order.
Very disappointing experience, especially on a special day.
2026年2月14日
自発的なレビュー
Udora からの回答
We’re truly sorry that your Valentine’s Day experience turned into such a stressful situation. It should not have required you to chase updates or collect the order yourself.
To investigate this properly, please email us at feedback@flowwow.com with your order number and a screenshot of this review. We will carefully review the case and get back to you with a resolution.
Flowwow team
I did not get the flowers
I did not get the flowers, said it was delivered, but no one called and no dellivered
2026年2月14日
Udora からの回答
We’re sorry to hear this. We can see that the order is marked as delivered and that you have already opened a dispute.
Our team will carefully review all delivery details, including confirmation from the courier, and a decision will be made within 5 days. We are monitoring the case to ensure it is handled properly.
Flowwow team
I ordered two bouquets and was only…
I ordered two bouquets and was only sent one. Tried for 5 hours to fix the problem and no one answered or offered any help
2026年2月14日
Udora からの回答
We’re sorry to hear that only one bouquet was delivered instead of two — this should not have happened.
We can see that you have already opened a dispute regarding the missing bouquet. Our team will review the case and make a decision within 5 days. We’re monitoring the situation to ensure it is handled properly.
Flowwow team
I did not yet receive the flowers
I did not yet receive the flowers. I can rate only after receipt of flowers.
2026年2月14日
Udora からの回答
We can see in our system that the order has already been delivered and that you have opened a dispute.
Our team will review the case and investigate all delivery details. A decision will be made within 5 days. We are monitoring the situation to ensure it is handled properly.
Flowwow team
I placed an order two days ago and…
I placed an order two days ago and specifically selected the morning delivery slot between 9:00 AM and 12:00 PM. However, the order was delivered at 7:00 PM, which is far outside the confirmed time window.
In addition to the delay, the product (flowers) arrived in very poor condition. They look old and damaged, which is completely unacceptable for an item that should be fresh upon delivery.
2026年2月14日
Udora からの回答
We’re very sorry that your order was delivered outside the selected time window and that the flowers arrived in poor condition. This is not the experience we want our customers to have.
If it has been less than 3 days since the delivery date, please open a dispute in your account by rating the order 1 star and selecting “Open dispute.” Our team will review both the delay and the quality issue and provide a resolution.
Flowwow Team
Their updating when you message…
Their updating when you message them,they response immediately
2026年2月14日
Udora からの回答
Thank you for your feedback! We're always working hard to bring you the best experience 💝 Truly yours, Flowwow
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