I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... ãã£ãšèŠã
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Jâai commandé un lot de deux polos, mais jâen ai reçu quâun. Depuis deux mois, jâessaie de leur expliquer (évidemment, entre chaque échange il se passe du temps) mais apparemment, il nây a pas de solu... ãã£ãšèŠã
Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... ãã£ãšèŠã
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Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... ãã£ãšèŠã
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I had an shopping experience with them in my UK vacation
Affordable clothes, nice variety to choose from, classics, casual and more street styles. The one thing you should itâs how much time you need to spend exploring their broad range to find really decent piece. Because from the first look the shop looks enormous, seem like it never ends, and clothes looks not super attractive. But if coming closer and look in detail, put on it, or last but not least use the help of sales assistant you might find what suits you. I did. Quality so far lived up the expectations. For such price, itâs catch
2025幎10æ8æ¥
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I work hard for my money and entitledâŠ
I work hard for my money and entitled to my money back. Will never make the same mistake ordering from these thieves again.
2025幎1æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Jâai commandé un lot de deux polos
Jâai commandé un lot de deux polos, mais jâen ai reçu quâun. Depuis deux mois, jâessaie de leur expliquer (évidemment, entre chaque échange il se passe du temps) mais apparemment, il nây a pas de solution : ni rembourser, ni envoyer le deuxiÚme⊠Et ils disent dâessayer de trouver une autre solution (mais quoi?). Bref, expérience décevante, marchand à éviter absolument.
2023幎9æ22æ¥
Great quality.Loved it
2022幎8æ29æ¥
DeFacto UK ããã®åç
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
The T-shirts were very poor qualityâŠ
The T-shirts were very poor quality after one wash they were shrieked
2023幎6æ12æ¥
DeFacto UK ããã®åç
Greetings.
We are sorry to hear that your shopping experience with us didn't go through as expected. Please send us an e-mail at "support@defacto.com" including few photos of the product so we can do our best to resolve this situation. We'll be looking forward to hear from you.
Best regards.
-DeFacto Customer Experience Center
The service was very nice I got myâŠ
The service was very nice I got my delivery on time and the product quality was very good I am satisfied with what I purchased.
2023幎6æ14æ¥
DeFacto UK ããã®åç
Greetings.
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Received lovely jacket very quick and for a reasonable price
Really happy with the jacket, nice colour, good material and lovely fitting. Also is not that expensive.
2023幎6æ12æ¥
DeFacto UK ããã®åç
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
DeFacto UK ããã®åç
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
-DeFacto Customer Experience Center
DeFacto UK ããã®åç
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
-DeFacto Customer Experience Center
Prompt service and delivery
Prompt service and delivery, The items were beautifully wrapped. The quality of the knits were rather disappointing, but fair for the price.
2023幎6æ2æ¥
DeFacto UK ããã®åç
Greetings,
We are so happy to see your review! Thank you for taking the time to share your feedback with us. We always strive to improve and hoping to get a 5 star next time.
With best regards and wishes.
DeFacto Customer Experience Center
Very bad first experience - don't waste money
Everything was wrong from the start. The delivery driver left my parcel outside and it was stolen. I tried to contact their careless customer service and over the period of 3 weeks I was being told they are investigating with the courier. One part of my original order arrived separately and the quality was rubbish. I was so tempted to return it. ð© wasted money. I had to dispute the issue with my credit card provider as the defacto were useless.
And they always reply with a generated email like they did to my review. Scam warning
2023幎6æ5æ¥
DeFacto UK ããã®åç
Greetings.
We are deeply sorry that your shopping experience with us didn't go through as expected. We are currently in contact with the cargo company in order to resolve this inconvenience as soon as possible. Please keep in mind that you can always contact us at support@defacto.com for further requests.
Best regards.
-DeFacto Customer Experience Center
Quick delivery and beautiful clothes
2023幎5æ30æ¥
DeFacto UK ããã®åç
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Excellent service
2023幎6æ3æ¥
DeFacto UK ããã®åç
Greetings.
We are so grateful for your kind words. Thanks for sharing your review with us.
Best regards.
-DeFacto Customer Experience Center
Very bad quality material
2023幎6æ2æ¥
DeFacto UK ããã®åç
Greetings.
We are so sorry to hear that your shopping experience with us didn't go through as expected. We offer a free of charge return process for all of your orders, you can use it to return your order back to us and please don't hesitate to let us know again at "support@defacto.com" if you require further assistance. Thanks for your understanding in advance.
Best regards.
-DeFacto Customer Experience Center
i was happy initially as trousers haveâŠ
i was happy initially as trousers have a nice design and comfort. However they do not last. worst is that i have tried to buy the same pair later and just the sizes are not the same a 42 now is not the same than a 42 3 months earlier. really terrible
2023幎5æ25æ¥
DeFacto UK ããã®åç
Greetings.
We'd like to express our apologies for the inconvenience caused. We offer a free of charge return process for all of your orders, with that being said, if you no longer wish to have it or if it doesn't fit you etc. please keep in mind that you can always return it back to us and don't hesitate to let us know again at "support@defacto.com" if you require further assistance. Thanks for your understanding in advance.
Best regards.
-DeFacto Customer Experience Center
Disappointing Costumer Service
I ordered a dress from Defacto and at the time of purchase it automatically used billing address as shipping address. I immediately sent two emails to change the address, no one responded. Next day I emailed again and used watsapp to contact Defacto to make address change. But the customer services kept saying that they canât do anything to help, so please stop contacting them in this matter.
I have never come across such unhelpful customer service. Never received my dress or refund and nobody seemed to be bothered to help.
Extremely disappointed!!!
2023幎5æ29æ¥
DeFacto UK ããã®åç
Hello,
We are deeply sorry that your shopping experience with us didn't go through as expected. Your order is currently ready for collection at your local parcel shop. We are sending the details to your e-mail address.
Please let us know if we can help with anything else.
Best regards,
Customer Experience Center
Everything went smoothly from orderingâŠ
Everything went smoothly from ordering 2 items,same item different sizes.to keeping 1 item and returning the other. Refund put into my account quickly
Thank you for a great experience
2023幎5æ24æ¥
DeFacto UK ããã®åç
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Perfect the refund is very quick andâŠ
Perfect the refund is very quick and the quality of the clothes are really nice
2023幎5æ25æ¥
DeFacto UK ããã®åç
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Horrible Shop
Avoid this website. I ordered 3 dresses, all came bigger in size but that wasn't an issue, I returned them & decided to order a smaller size of the one I liked, it took too long but eventually came, I wore it on a hot day & little nit later the colors under the arm were all mixed in a disgusting way, went home & put it in the washing machine but it came out the same, so you'll pay £45 for a horrible quality dress! I reached out to their customer service & all they offered was £10 discount off any purchase as if I would ever buy eny thing from them again! Worst shop ever & absolutely horrible customer service
2023幎6æ17æ¥
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DeFacto UK ããã®åç
Greetings.
We'd like to express our apologies once more for the inconvenience. In line with our research, it has been determined that the mentioned problem is caused by usage. We are so sorry to inform you that we are unable to provide further assistance. Our sincere thanks for your understanding.
Best regards.
-DeFacto Customer Experience Center
If you want your items within the 5/7âŠ
If you want your items within the 5/7 days delivery promise, donât order anything, it takes weeks, not a recommended provider.
2023幎5æ28æ¥
DeFacto UK ããã®åç
Hello,
We sincerely apologize for the inconvenience and want to thank you for leaving a review. We understand your frustration and are working closely with courier company to figure out why delays are occurring and how to fix them. Unfortunately, we do not have control over the shipping process once your order is shipped out. Please let us know at support@defacto.com if there is anything else we can help you with. Thank you for your understanding in advance.
DeFacto Customer Experience Center
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