You can only reach customer service by email. They have replied, but just keep telling me to wait longer! I'm now having to order from elsewhere. Don't bother!
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ordered an aluminium print, received damaged. I've tried continually to reach out to this company, by email, contact form and phone. Neither tickets from email or their contact form have had a respo... もっと見る
Terrible service they won't answer emails have taken my money hand closed the site! I've had no photos no refund and you cannot contact anyone online via email or phone or help desk nothing. Now I've... もっと見る
Ordered four copies of A4 photo books. One arrived with scratched front cover. Another one had photo default, added some random dodts and the final two had creased corners so overall not great at all,... もっと見る
企業情報
Foto.com United Kingdom について
さまざまな外部ソースから提供された情報
Foto.com France
Foto.com Nederland
Foto.com Belgium
Foto.com Denmark
Foto.com UK
Foto.com Deutschland
Foto.com is a customer friendly website where you can print your digital photos. Create your personalised photo book and get it delivered directly to your door! Offering a photo album is the best way to concretize and share your memories with your family! Set your imagination free and build your own personalised photo products with your best memories! Foto.com - Print your Emotions
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最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I used Foto.com as it is the only photo site to offer a birthday calendar (without reference to year)
I used Foto.com as it is one of the only sites that offers a Birthday calendar (calendar that has no specific year so can be used over a longer period). The site is very basic with very few options for formatting - particularly within the date squares which was frustrating. Also, there is a small limit on the number of photos you can add for each page which means collage effects are unavailable. Overall, light years behind other sites.
In terms of customer service, there is noone to speak to and no online chat facility, just an email, which takes days and days between each response. There was a technical glitch which prevented me from adding a picture on a particular date apperture. I had to go back and forth by email response (I asked for a phone number, none was forthcoming). In the end, after literally weeks, the final response was - you will just have to start again. Hours of work literally wasted.
Final complaint, you have to download software onto your computer and then work on it off your computer. This means you cannot share the online version whilst working on it or once finished which was highly inconvenient. Honestly, if any other site would offer a birthday calendar, I would have switched.
On the positive side, once ordered, it came relatively quickly and with good tracking and updates.
Good print service
Good print service. excellent quality-price. I won't say their quality is excellent regardless the price, but it's excellent overall (quality-price-rapidity in printing).
not as fast as usual and format photos…
not as fast as usual and format photos "weird".
When I wanted to use the tracking i was sent a " page error" 404.
5 weeks and still waiting for delivery of prints.
Order placed 02Jan for prints, as of 08Feb I still haven't received my order. FOTO have been very good in the past, but on this occasion they have fallen well below their normal level of service.
VERY FAST AND EFFICIENT SERVICE
Bad service
Bad service. I can not log my account and I can not catch my request .. They already do more than ten days I made the order and has not yet arrived.
The stated 13cm width is not true
The stated 13cm width is not true. It is 12.6cm, so a small portion of my images have been cropped and has ruined them.
Quick and friendly service
Quick and friendly service from foto.com. Used them several times already and going to in the future!
Disappointing!
I have always ordered from FOTO.com, but was very dissapointed in this order. Not only was it over 2 weeks from when I placed the order to when it was received, the photos were not in the finish I requested, and they mixed up printing of the sizes.
The order was December 27th
20163094 The order was December 27th. Still not delivered.
20163092 I did not make this order. There was another order, you added the amount to the next order
And at the moment, January 21, I have not received my order. This is a very bad company character.
Great service
Very easy to use and good quality photos
Fast reliable efficient service.
I order a collage of photos every year…
I order a collage of photos every year for my daughter. Great product. Great price. Fast delivery.
Everything as it should be
Excellent service
Excellent service, quality prints and speedy delivery, couldn't ask for more.
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