Made contact with the company to request a new belt for my treadmill. They were quick to respond checking if it was still within warranty, which is wasn't. They were then quick to provide a price and... もっと見る
企業が回答しました
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Few stinky reviews on here so felt compelled to say ordered a Matrix bench yesterday that’s absolutely amazing delivery was so fast I have already trained on it the price was the lowest around and the... もっと見る
企業が回答しました
When opened the packed I see pieces of broken plastics which are related to unit. The power socket was broken and hanging out. I reached out customer service with all details and pictures, No response... もっと見る
Excellent Elliptical Strider! My wife loves it. She wore out the last machine, but this one looks much more professional and enduring. Easy to put together and runs really smoothly. We pulled it upsta... もっと見る
企業が回答しました
企業情報
当該企業による記述
Johnson Fitness & Wellness keeps you moving. We believe that change is good, but lasting transformation is great. We'll help you choose the perfect piece of equipment for your unique goals, making sure it fits your space and schedule. No matter what you choose you can count on us to deliver the high-performance, durable equipment and support you need to pursue your goals, day after day for years.
連絡先
UNIT 2, 40:40 LINK, 30 - 34 MILL END ROAD, HP12 4AX, High Wycombe, 英国
- 01494412420
- clientservices@jhtgroup.uk
- uk.johnsonfitness.com
3.7
まあまあ
105件のレビュー
ネガティブなレビューの 68％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
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Terrible customer service to deliver…
Terrible customer service to deliver products , no communication at all , bad vocabulary and dissapointing waiting …..
2026年2月23日
Johnson Fitness & Wellness uk からの回答
Thank you so much for taking the time to leave this review — we really appreciate it.
Poor unit quality and bad customer service
When opened the packed I see pieces of broken plastics which are related to unit. The power socket was broken and hanging out. I reached out customer service with all details and pictures, No response from the team. Frankly not at all impressed with quality and customer experience after spending so much on the unit. Trying to reach them to return the unit.
2026年2月9日
Johnson Fitness & Wellness uk からの回答
Thank you for your feedback!
Johnson Fitness & Wellness uk からの回答
Thank you for your feedback!
Updated the whole of the process from…
Updated the whole of the process from order to delivery
2026年2月4日
Johnson Fitness & Wellness uk からの回答
Thank you so much for taking the time to leave this review — we really appreciate it.
Rubbish customer service
We purchased a treadmill before Christmas 2025 - when it was delivered one of the end caps was damaged in transit. No drama I thought, I took some pictures, and emailed their customer service within 48 hours of delivery.
Everything seemed to be going well, they where helpful and said they would ship a replacement part (this was confirmed as being sorted),
2 weeks later and no part, so I contacted them and they said they would investigate.
heard nothing back, follow up emails where ignored and now we are end of Feb and still nothing
2025年12月30日
自発的なレビュー
Good customer service
This is a replacement machine for another elliptical machine that I had purchased. The customer support team are fantastic. I am happy with the swap.
2026年1月30日
Johnson Fitness & Wellness uk からの回答
We appreciate you taking the time to share your experience. We’re glad the replacement process met your expectations and that our customer support team was able to assist. Thank you for your continued trust.
Treadmill replacement belt
Made contact with the company to request a new belt for my treadmill. They were quick to respond checking if it was still within warranty, which is wasn't. They were then quick to provide a price and sent the belt promptly once payment was received via an easy to use link. The price was very reasonable too. The belt arrived as promised following messages to update on the delivery schedule.
2026年1月22日
Johnson Fitness & Wellness uk からの回答
Thank you for such a detailed and positive review! We’re glad our team could respond quickly and make the process smooth from start to finish. It’s great to hear you found the pricing fair and the delivery updates helpful. We appreciate your support and hope your treadmill is back up and running perfectly!
Few stinky reviews on here so felt…
Few stinky reviews on here so felt compelled to say ordered a Matrix bench yesterday that’s absolutely amazing delivery was so fast I have already trained on it the price was the lowest around and the transaction simple and efficient gym equipment within 24 hours is hard to match but they did it well done. 10/10
2026年1月29日
自発的なレビュー
Johnson Fitness & Wellness uk からの回答
Thank you so much for taking the time to leave this review — we really appreciate it. We’re glad to hear you’re happy with the Matrix bench, the price, and the speedy delivery.
So far have changed the delivery day…
So far have changed the delivery day three times. Still not received.
On the flip side they answer email quickly and are polite.
Remains to be seen what the bike is actually like.
2026年1月16日
Johnson Fitness & Wellness uk からの回答
Thank you for your feedback and for your patience so far. We’re very sorry for the repeated delivery date changes and understand how disappointing this has been. While we’re glad our team has been responsive and polite in communication, we know that timely delivery is what truly matters. We’re actively working with our delivery partners to ensure your bike is delivered as soon as possible and will continue to keep you updated. We appreciate your understanding and hope the bike fully meets your expectations once it arrives.
Poor customer service
Poor customer service - two missed deliveries, no assistance from Johnson. No sign off the treadmill almost two weeks after purchase.
2026年1月7日
Johnson Fitness & Wellness uk からの回答
We’re sorry to hear about your experience and understand how frustrating missed deliveries and delays can be. January was an exceptionally busy period for our team, which unfortunately contributed to service delays — but we recognise this does not excuse the lack of communication or follow-up you experienced. Please accept our sincere apologies for the inconvenience and for the delay.
Poor, wouldn’t recommend.
I ordered on the 13th December with Christmas delivery advertised. Only option for Christmas delivery was the 24th December so I took this. This delivery failed, and so did the rebooked date at the start of January. I escalated to Johnson but don’t feel they really took the matter seriously (i.e. hold the delivery company to account / use a reliable company). I was offered a neck massager as compensation - I didn’t want this, I just wanted a treadmill. I then contacted them to arrange cancellation and refund, this took about a week to process - not sure why when money transfers are instant (and they were more than able to take my money immediately when I placed the order). Poor all round, wish I’d gone with one or the more tried and trusted UK suppliers of treadmills as I wasted a month on this order.
2025年12月15日
Johnson Fitness & Wellness uk からの回答
Thanks for your review. We’re sorry for the repeated delivery failures and the frustration this caused — especially given the Christmas delivery promise. That’s not the experience we should be providing. We understand that the compensation offered didn’t resolve the real issue. Your feedback has been shared internally to help prevent similar issues going forward.
Thank you again for your honesty, and we’re genuinely sorry for the time and inconvenience this caused you.
Johnson Fitness & Wellness uk からの回答
That's awesome to hear! We're thrilled both experiences were great for you!
The product was promised for delivery…
The product was promised for delivery on the 18th Dec and then again today and it still has not been delivered
2025年12月11日
Johnson Fitness & Wellness uk からの回答
We sincerely apologize for the delay in delivering your order. We understand how frustrating this must be, especially after the delivery was promised for the 18th December. Your order was delivered on the 24th, so we hope everything went smoothly with this delivery attempt. Please let us know if you encounter any issues.
Good service
Got my order with an additional gift due to delay caused by the courier services. Good customer care services
2025年12月8日
Johnson Fitness & Wellness uk からの回答
Thank you for your kind words! We’re glad your order reached you and that you enjoyed the additional gift. We truly appreciate your understanding and are happy to hear our customer care could make a difference.
17.15still nothing
2025年12月2日
Johnson Fitness & Wellness uk からの回答
Good Morining George, my apologises your delivery has not arrived, I have contacted the courier and requested they contact you today
Great bike at a great price
As per the title :) From initial purchase to delivery, everything was spot on.
2025年10月27日
Johnson Fitness & Wellness uk からの回答
Thank you so much for your wonderful review! We're thrilled to hear that everything—from purchase to delivery—was spot on for you. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need anything else, we’re always here to help!
Excellent service
Great service super fast delivery great equipment and excellent value for money
2025年10月10日
Johnson Fitness & Wellness uk からの回答
Thank you for the fantastic feedback! We're delighted to hear you were happy with our service, fast delivery, and the quality and value of the equipment. We really appreciate your support and hope to serve you again soon!
5 star experience for us so far.
5 star experience for us so far.
We bought masage chair from them online. It was our very first purchase with them.
The price offered was best available anywhere. Got extra 5% off upon registration.
Delivery was swift and timely.
We are a very happy customer.
2025年9月27日
自発的なレビュー
Johnson Fitness & Wellness uk からの回答
Thank you so much for your wonderful 5-star review! We're thrilled to hear that your first purchase with us—a massage chair—was such a positive experience. It’s great to know you found the best price, enjoyed the extra discount, and received your delivery quickly and on time.
Your satisfaction means a lot to us, and we’re delighted to have you as a happy customer. If you ever need anything in the future, we’re always here to help!
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