Excellent value for money
Excellent value for money, great quality easy to assemble, fast delivery, highly recommend
5 star puchase
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Koala's mission is to build better furniture experiences, designed with the world in mind. Combining people-centric products, incredible customer service, and social good, weâre changing the way people buy and enjoy furniture to create happier, healthier habitats. Our product design process starts with the problem and customer pain point. With our customer's perspective at the forefront, we brainstorm innovative ways to combine functionality and elegance. With an average of 1.5 years devoted to the design and development of each product, we ensure it's flawless when it reaches your home. We select our materials based on what they cost the planet â not what they cost us. From using FSC-certified timber to fabrics made from recycled and plant-derived materials, our goal is to influence the industry and change the way furniture is made for good. We believe furniture should be stress-free, seamless, and enjoyable â from purchase to assembly. Say âgoodbyeâ to the Allen wrench, that notorious tool known for countless frustration, tears, and divorces. Every product in our line is innovatively crafted with a tool-free design, allowing for a fast and straightforward setup. From our Sydney-based design studio and R&D facility, our dedicated team innovates, explores, prototypes, and meticulously tests each product to guarantee outstanding performance. We hold a deep reverence for precision, continually striving for excellence in every detail. 10 years on from being founded in Australia, and following successful market launches in Japan and the US, Koala launched their UK market in September 2025, selling award-winning sofa beds across the region with free delivery and a 120-day free trial.
Excellent value for money, great quality easy to assemble, fast delivery, highly recommend
5 star puchase
Incredible!
The sofa is perfect, unreal actually and I ain't saying that cause I am an Aussie.
We're stoked. Nothing better to place my weary bum down on after a hard days work than a koala couch.
Nick at Koala UK is a bloody legend!
Helpful, responsive and gives a damn - what more could you want!
We absolutely love our sofa - it is exactly what we were looking for. It's very comfy. We were concerned it might be too small but it is quite spacious. The texture is lovely and we got loads of compliments on it.
The only thing is we didn't have an amazing experience with the delivery company but I know Koala is changing company now so this will improve. The Koala team was very supportive and helpful throughout everything.
The comfiest sofa ever, and my experience with customer care has been the best. I ordered the 3 seater sofa bed to have a kind size bed for our visitors but it was bigger than we planned so we asked for an exchange, Koala has been nothing but cooperative until the while exchange is smooth.
Also got the ottoman which is extremely soft cushiony
I purchased the King Size Koala Sofa Bed and I absolutely love it. Itâs incredibly comfortable in both sofa and bed form, super easy to assemble, and effortless to switch between the two. The quality is excellent and exactly what I was hoping for.
This sofa bed is perfect for small or awkward-sized studio spaces like mine. I have a small studio room and this fits beautifully, allowing me to have a full-sized bed at night and then quickly switch it into a stunning, comfortable sofa during the day. Itâs been an absolute game changer for maximising space without compromising on comfort or style.
While the delivery company itself was unfortunately very disappointing and failed to deliver my sofa for over two weeks, Koalaâs customer service completely turned the experience around. Nick from Koala was absolutely amazing. He stayed in constant contact with me, keeping me updated every step of the way, and when it became clear the delivery company had let us down, he personally arranged to hand deliver a sofa to me.
Nick went truly above and beyond â calling me personally, hand delivering the sofa a week before Christmas, and even helping me bring it into my flat. Iâve honestly never experienced this level of care and support from a company before.
Despite the delivery issues (which I understand Koala is addressing), I couldnât be happier with the product or the customer service. Huge thanks to Nick and the Koala team â exceptional service and a fantastic sofa bed, and Iâll be recommending this product to everyone! ððŒ
After I placed my order I panicked and was concerned the company was a scam so I emailed the address on the website, and received a comforting email response almost immediately. Nick, the responder, kept in touch regularly. When the delivery failed to turn up, with no explanation and no communication for 2 days running, I contacted Nick, who I have to say, was fantastic. He chased to delivery company, and was in constant communication with myself and my husband. the sofa did arrive in the end, after 4 days waiting in, but Nick from Koala was brilliant. We felt supported and listened to, and he did go above and beyond, communicating early in the morning and well into the evenings and weekend.
The sofa itself is gorgeous - it was packaged in several boxes so very easy to manoeuvre into the upstairs room we wanted it in, and it was very easy to construct, with clear instructions and a very clever system of coloured tags to help get it right. All in all, thank you Koala, but get yourselves a new delivery company, who can actually do delivering.
Iâm delighted with my Koala sofa bed. I was looking for a single bed, as I donât have too much space. This is perfect. It looks great and is really comfortable as a chair, and is also super comfortable as a bed - my friend described it as sleeping in first class! Assembly is really easy and as it arrives in parts you donât have to worry about fitting a pre-assembled sofa through narrow doorways or up stairs. Highly recommended and well worth the price
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