I always have a great experience at Vape Kings, and a big part of that is down to Ryan on the front desk. He’s consistently welcoming, approachable, and genuinely happy to help every time I come... もっと見る
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I’ve been a customer of UK Vape Kings for a couple of months and the simply are the best supplier on the market. Consistently low prices, great customer service and fast delivery. Points on every pur... もっと見る
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This time it was easy. I did find the various ways of paying very confusing but at least I didn't have to put in all my details again. You are one of only two places that do the XL range. The oth... もっと見る
企業が回答しました
Amazing customer service very friendly ryan was a massive help today cheap prices wouldnt go anywhere else
企業情報
当該企業による記述
Hello and welcome to UK Vape Kings (UKVK Ltd). UK Vape Kings is a trading name of UKVK Ltd. With Company Registration number 11228739. At the heart of our business is our customers. Without you, we have no business. Whilst all businesses will be equally as effusive about the importance of their customers, the delivery on this intent often fails to live up to the expectation this focus suggests. Our business is led differently. We recognize the sector and the products that we sell are often misrepresented and misunderstood. This places more responsibility on us to be honest and credible, never to exploit this often challenging information background to electronic cigarettes and vaping, and to stand up and fight for the truth and clarity that our customers need and should expect to support their decision making and confidence in our business and our products. We are independent from any tobacco company control. We are a privately run and owned business, which allows me to lead the company based on an agenda and principles that do not have to be purely commercially motivated. This freedom means we can be a leader, we can fight for the best interests of our customers and our company, when others are unable and unwilling to do the right things. We must also be open and transparent. This influences all our decision making. If we cannot legitimately offer products and services that we know not to be in the best interests of our customers then we will not. You are our number one source of business improvement and ensure that our business is held to account. This openness to our customers is illustrated across this website. We are a company that truly values some basic principles of integrity and honesty. This drives how we treat you, our customers and our employees. If we get our service wrong, it is because we have made a mistake and we want to know when this occurs so we can correct and build greater resilience and service quality into our businesses. For that reason we encourage all our customers to give us feedback. Through our Business Page, our Customer Service Team, our shops and resellers, or indeed if you feel it to be the right means, come to our offices and let us know.
連絡先
93 Parker Drive, LE4 0JP, Leicester, 英国
- 01162363660
- sales@ukvapekings.com
- ukvapekings.com
4.8
優良
1万件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Grea help customer service with Ryan…
Grea help customer service with Ryan every week
2026年3月24日
自発的なレビュー
Outstanding Customer Service
I always have a great experience at Vape Kings, and a big part of that is down to Ryan on the front desk. He’s consistently welcoming, approachable, and genuinely happy to help every time I come in. What really stands out is his knowledge and enthusiasm—he doesn’t just serve you and move on, he takes the time to recommend flavours based on what you like, and his suggestions are always spot on.
Ryan creates a really relaxed and friendly atmosphere in the shop, which makes a huge difference. You never feel rushed or pressured, and he’s more than happy to answer questions or talk you through different options if you’re unsure. It’s clear he cares about giving customers a good experience, not just making a sale.
Customer service like that is hard to come by these days, and Ryan consistently delivers it. He’s a credit to the team at Vape Kings and a big reason I keep coming back.
2026年3月24日
自発的なレビュー
UK Vape Kings からの回答
Hello Bradley,
Thank you so much for this lovely review, it honestly means the world to me , it was great to see you and your dog today lol. Cheers for coming in and looking forward to seeing you guys again :)
Kind regards
Ryan
Ryan was friendly and went out of his…
Ryan was friendly and went out of his way to help get me the refills I needed for my ivg vape. Great shop and great customer service 👍
2026年3月24日
自発的なレビュー
Amazing customer service very friendly…
Amazing customer service very friendly ryan was a massive help today cheap prices wouldnt go anywhere else
2026年3月24日
自発的なレビュー
Ryan is always a star
Ryan is always a star, very polite and extremely helpful, brilliant experience, thank you.
2026年3月24日
自発的なレビュー
UK Vape Kings からの回答
Hello there,
Thank you so much for this review, it is really appreciated.
And thank you for coming in today, I am glad that you had a good experience with us and we hope to see you again soon :)
Kind regards
UKVK
Great service from Ryan always…
Great service from Ryan always pleasant. Convenient place to shop.
2026年3月24日
自発的なレビュー
UK Vape Kings からの回答
Hello Viren,
Thank you so much for this review, it is really appreciated.
And thank you for coming in today, I am glad that you had a good experience with us and we hope to see you again soon :)
Kind regards
UKVK
Ryan was very pleasant an very…
Ryan was very pleasant an very welcoming when I entered the store, when serving me he was very polite
2026年3月24日
自発的なレビュー
UK Vape Kings からの回答
Hello Chloe,
Thank you so much for this review, it is really appreciated.
And thank you for coming in today, I am glad that you had a good experience with us and we hope to see you again soon :)
Kind regards
UKVK
This time it was easy
This time it was easy. I did find the various ways of paying very confusing but at least I didn't have to put in all my details again. You are one of only two places that do the XL range. The other is unreliable.
Thank you
2026年3月23日
自発的なレビュー
UK Vape Kings からの回答
Hello there,
Thank you so much for taking the time to leave us a review, it is really appreciated.
My apologies if the payment options were a little confusing but glad you managed to do it :)
Hope to see you again.
Kind regards
UKVK
Very good experience staff were helpful…
Very good experience staff were helpful and price is very good
2026年3月23日
自発的なレビュー
UK Vape Kings からの回答
Hello there,
Thank you very much for leaving the 5* review, we really appreciate it.
We are glad that you found us helpful and that you liked the prices.
Hope to see you again :)
Kind regards
UKVK
5 stars, no issues ever
5 star website, i have never once had a problem and they always have the best prices compared to any other sites ive checked, i have been purchasing from them for probably 2 years now and see no reason to stop!
2026年3月22日
自発的なレビュー
UK Vape Kings からの回答
Hello Jesse,
Thank you very much for taking the time to leave us a review, it is really appreciated.
Thank you for remaining one of our loyal customers and it is amazing to hear that you like the service we provide.
Looking forward to seeing you again.
Kind regards
UKVK
UK Vape Kings are the best.
I’ve been a customer of UK Vape Kings for a couple of months and the simply are the best supplier on the market. Consistently low prices, great customer service and fast delivery. Points on every purchase too!
Well done UK Vape Kings team, you’ve got a loyal customer for many years to come.
2026年3月22日
自発的なレビュー
UK Vape Kings からの回答
Hello Simon,
Thank you very much for taking the time to leave us a review, it is really appreciated.
Thank you for remaining one of our loyal customers and it is amazing to hear that you like the service we provide.
Looking forward to seeing you again.
Kind regards
UKVK
Brilliant quick service goods at a…
Brilliant quick service goods at a great price thanks.
2026年3月16日
自発的なレビュー
UK Vape Kings からの回答
Hello there,
Thank you very much for taking the time to leave us this review, we really appreciate it.
It is fantastic to hear that you like the service we provide as well as the prices.
Thank you for choosing us and we hope to see you again :)
Kind regards
UKVK
UK Vape Kings からの回答
Hello there,
Thank you very much for the 5* review, it means a lot to us.
it is great to hear that you liked the fast delivery and communication.
Thank you for using us and we hope to see you again.
Kind regards
UKVK
Ordered thurs 12th expected Friday 13th…
Ordered thurs 12th expected Friday 13th told by royal mail del sat between 10 20 am and 2 20pm still not arrived 4 45 pm third time using you third complaint suggest not using royal mail completely unreliable will not order from you again far better dealers at better prices and FREE delivery NEXT DAY
2026年3月14日
自発的なレビュー
UK Vape Kings からの回答
Hello Terry,
Thanks for the review.
I am very sorry to hear that you are having issues with the delivery, we would like to get this resolved for you asap.
I have sent you an email to discuss the next steps on getting the order issue sorted if you could get back to me when you get a chance.
Kind regards
UKVK
Received the mystery box of 100 bottles…
Received the mystery box of 100 bottles of nic salts very quickly, happy with this purchase, and cheap.
Many thanks.
2026年3月14日
自発的なレビュー
UK Vape Kings からの回答
Hello there,
Thank you very much for the 5* review, we really do appreciate it.
it is fantastic to hear that you like the mystery box and the price of it.
Thank you for using us and we hope to see you again.
Kind regards
UKVK
Very reasonable prices
Used this company for a while, very trusted, fast delivery, very good prices. Definitely recommend
2026年3月13日
自発的なレビュー
UK Vape Kings からの回答
Hello there,
Thank you very much for taking the time to leave us this 5* review, we really do appreciate it.
It is fantastic to hear that you overall had a great experience with us, which we hope continues.
Thank you for using us and we hope to see you again soon :)
Kind regards
UKVK
UK Vape Kings からの回答
Hello there,
Thank you so much for leaving the 5* review, it means a lot to us.
it is fantastic to hear that you have received your orders quickly.
Thank you for using us and we hope to see you again :)
Kind regards
UKVK
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