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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I just received my first Ulivary order and I am so impressed with the quality of my kimono robe. The silk is gorgeous and the print and colors are amazing. I also really appreciate all the care and... もっず芋る

5぀星のうち5の評䟡

If i could post a picture it would do it justice these robes are so luxurious and soft and beautiful. The packaging is immaculate and add to the luxury of the experience. I've had the robes and sl... もっず芋る

5぀星のうち5の評䟡

Ottimi prodotti. Tempi di spedizione rispettati anche se non mi aspettavo arrivassero dalla Cina. Ma niente da eccepire su qualità del prodotto. Ho acquistato su kimono. Molto soddisfatta.

5぀星のうち1の評䟡

Horrible customer service , I returned an item, which ulivary provided me with return label through post office . Package was lost , post office denied claim Ulivary no help & I am expected to ea... もっず芋る

䌁業が回答したした

䌁業情報

  1. ファッション アクセサリヌ店

圓該䌁業による蚘述

Fashion Brand Aesthetics Lived Varied Women-founded and designed for modern women Kimono Robe | Lounge | Bridal | Lifestyle


連絡先

4.0

ほが満足

TrustScore 5段階評䟡の4

103件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 75に回答しおいたす

通垞1週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Beautiful Stylish Kimono Robe

Purchased a short Kimono robe for my wife for Mothers day - she loved it (we had just returned from Japan from a holiday which we loved, so something little for her to remember Japan). Great fit, lovely fabric, great quality and a beautiful pattern. Also postage was quick / communication great.

2025幎5月1日
自発的なレビュヌ
5぀星のうち1の評䟡

The robe/ kimono was disappointing.

The robe/ kimono that I got was not the quality advertised. The material felt very cheap. The kimono had threads coming out in the front, it says it fits S to XL, I am in between M and L and the kimono hung too tight to my body when closed. Very disappointing. While very close pattern to the picture looked very off in my hands. Very disappointment!

2025幎5月7日
Ulivarylife ロゎ

Ulivarylife からの回答

Hi Alba,

We’re truly sorry to hear that the robe didn’t meet your expectations. This is certainly not the experience we want for our customers. We take quality and fit very seriously, and we regret that this item fell short in both areas for you.

Please rest assured that we offer a 15-day return and exchange policy, and we’re more than happy to assist you with a return or help you find a better-fitting style if you’re open to it.

Feel free to reach out to our customer service team at service@ulivarylife.com — we’re here to help make things right.

Warm regards,
The Ulivary Team

5぀星のうち5の評䟡

Great product

It took longer than expected but I’m spoiled by Amazon so 12 days felt like forever, BUT the quality of the robe is amazing. Would buy again.

2025幎3月5日
Ulivarylife ロゎ

Ulivarylife からの回答

Thank you so much for your honest feedback and kind words about the quality of the robe — we're truly glad you loved it! 🀍

We understand that shipping times can feel long compared to platforms like Amazon, and we appreciate your patience and support as a small brand. We're continuously working to improve our fulfillment speed, and we hope to surprise you with an even better experience next time.

5぀星のうち5の評䟡

The most beautiful robe

I was looking for an elegant robe for the final stage of my pregnancy (let’s be honest, I’m in pajamas most days, but I still want to look like I made an effort!). This robe is absolutely perfect—soft, delicate, and beautifully fluid. The drape is stunning, the fit is just right, and it feels incredible against my skin. Not only is it effortlessly chic, but it’s also unbelievably comfortable. I’m already planning to get another—highly recommend! (My husband even commented on it)

2025幎3月5日
自発的なレビュヌ
5぀星のうち1の評䟡

Should be zero stars

Should be zero stars. I ordered an item back in November, package has never been recieved. They blamed the courier for destroying the package after they couldn't deliver to my address ( I receieve hundreds of packages per year with no issue). Ulivary did not tell me my item had been destroyed, I only found out after chasing them in January when nothing had been recieved.

2025幎1月7日
自発的なレビュヌ
Ulivarylife ロゎ

Ulivarylife からの回答

Thank you for your feedback, and we sincerely apologize for the inconvenience.

Upon reviewing your case, we found that the package was initially sent to Vietnam, Unfortunately, there was an issue with the address you provided, caused a failed delivery.

After we reached out, you provided a UK address, which was not deliverable. Later, you provided a Vietnam address, but by then the package had exceeded the delivery timeframe and was destroyed by logistic supplier.

We did our best to resolve the issue and regret that the package was not successfully delivered. As a gesture of goodwill, we refunded 50% of your order amount. We will also work on improving our logistics management based on your feedback.

Once again, our apologies, and we wish you a Happy New Year!

Best regards.

5぀星のうち4の評䟡

I had an issue with a product being


I had an issue with a product being faulty and followed up with a number of emails. The company has taken ownership and accountability and is sending a replacement product which I am very thankful for their timeliness and follow up. I would definitely use the company again as I love their brand. Thank you

2024幎10月25日
自発的なレビュヌ
Ulivarylife ロゎ

Ulivarylife からの回答

Thank you for your support! We’re glad to hear that we could resolve the issue for you. We are committed to continuously improving our service, and we look forward to seeing you again soon.

5぀星のうち5の評䟡

Beautiful robes

I’ve purchased gorgeous kimonos multiple times, and they always make fantastic gifts. Everyone I've given them to has loved them! As a loyal customer, I would appreciate it if you could offer a bigger discount. It would be a nice touch.

2024幎10月13日
自発的なレビュヌ
Ulivarylife ロゎ

Ulivarylife からの回答

Thank you very much for your positive feedback. Ulivary will continue to improve to become even better. Have a nice day!

5぀星のうち1の評䟡

No fiables

Pedi pijama, recibí 2 kimonos, reclame , muchas disculpas. Avise enviarlo a otra dirección porque me iba de viaje , caso omiso, al llegar de viaje lo encontré en la puerta de mi casa, reclame y no respondían, reclame de nuevo y como habían pasado 15 días me tuve q tragar el pijama que es talla China y me siento estafada y robada . Casi 90€ robados
Si no hubiesen tardado tanto en responder , no habrían tenido ocasión de acogerse a los 15 días , no no se hubiesen equivocado al enviarlo tampoco . Para mi no son fiables y sus kimonos no son de mi gusto , no me compensa en nada . Los buenos y bonitos kimonos están en Japón y es allí donde los compre

2024幎8月18日
自発的なレビュヌ
Ulivarylife ロゎ

Ulivarylife からの回答

We have reviewed our email correspondence, and we sincerely apologize for the poor experience you’ve had.

1We immediately shipped the correct SKU, but we regret that it was sent to the wrong address.
2The SKU you received is the correct size, but we understand it may not fit properly. Unfortunately, due to the 15-day return policy, we cannot process a return.

As a gesture of goodwill, we would like to offer you to keep the two kimono robes as compensation. We appreciate your feedback and will work on improving our management to prevent this from happening in the future.

Thank you for your understanding.

5぀星のうち1の評䟡

The robe was pretty but the "one size


The robe was pretty but the "one size fits all" is way to huge for me. It's nice the fabric is soft, but the robe will not stay closed, even using the inside tie and belt. A waste of money.

2024幎9月28日
Ulivarylife ロゎ

Ulivarylife からの回答

Hi Melinda,
Firstly, thank you for your honest review. Regarding the size issue you raised, we have verified and would like to provide the following explanation:
1.Our website never described our robes as "one size fits all."
2.The size guide on the product page clearly states "one size fits from S to XL."
3.The dropdown description on the product page explicitly states, "One size fits most: With a chest and hip measurement of up to 45 inches, our robes fit almost all US sizes ranging from S to XL."
If you have any further questions, please refer to your purchase product link here: https://ulivarylife.com/products/short-kimono-robe-crane
Thank you very much for your valuable feedback. We will strive to improve and make the size guidance text more prominent. Wishing you a great time!

5぀星のうち1の評䟡

I send an email requesting received a


I send an email requesting received a return authorization and instructions over a week ago and still have not received a reply.

2024幎9月21日
Ulivarylife ロゎ

Ulivarylife からの回答

We’ve checked our records and found that we previously replied to your request for return authorization, including the shipping label, which was sent from service@ulivarylife.com.

Please check your inbox and spam folders to ensure you haven't missed it. If you still cannot find the email, let us know, and we’ll be happy to resend the information.

5぀星のうち5の評䟡

I ordered a mask and a robe for myself

I ordered a mask and a robe for myself! The mask is very soft and pleasant, does not let in light. The robe with cranes is very beautiful, thank you for the quality work!

2024幎9月13日
自発的なレビュヌ
Ulivarylife ロゎ

Ulivarylife からの回答

Thank you very much for your positive feedback. Ulivary will continue to improve to become even better. Wishing you a great time!

5぀星のうち5の評䟡

I’m very grateful to have had the


I’m very grateful to have had the opportunity to get to know Ulivary 💝
I love my kimono😍

2024幎9月3日
自発的なレビュヌ
Ulivarylife ロゎ

Ulivarylife からの回答

Thank you very much for your positive feedback. Ulivary will continue to improve to become even better. Wishing you a great time!

5぀星のうち4の評䟡

Exactly What I Needed

Working from home full-time, I wanted something comfortable yet stylish, and this robe fit the bill perfectly! The light, airy fabric is great for long workdays, and the soft, calming colors have earned me compliments the wrong size, but Nancy was super helpful and got with this purchase!

2024幎8月22日

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