Ultimate Performance レビュー 68

Serious privacy concerns and poor value for money
I would not recommend this gym for women or based on my experience.
I signed up for 16 sessions and ultimately left after 12 sessions at London City Gym. My personal trainer was excellent, so my concerns are not about the trainer, but about the wider business and customer experience.
1. Male trainer entering the women’s changing room without permission
The most upsetting part of my experience. On one occasion, after my session, I was alone and undressed in the women’s changing room. While staff were holding a team meeting nearby, a male trainer knocked and then put his head around the corner before I had time to respond, to ask me to turn down my podcast.
I found this deeply inappropriate and distressing. Regardless of the reason, a male member of staff should not enter or look into a women’s changing room while a client may be undressed. It showed a serious lack of judgment, respect for privacy and customers.
To their credit, the manager and regional manager followed up quickly and refunded my remaining sessions. However, they refused to refund my £350 membership fee, citing their terms and conditions, emphasizing that they had already given me money back for unused sessions and this was in fact against their policy. Given the seriousness of the incident, I found that disappointing, and it reinforced my impression that commercial considerations were prioritised over customer well-being abnd safety..
2. Sales-driven culture over customer experience

It felt like the business prioritised sales far more than customer care. After sessions, there were team meetings held outside the changing rooms focused on company sales performance. I appreciate that every business needs to make money, but hearing repeated sales discussions in that setting gave the impression that revenue mattered more than the client experience.
I raised this concern with my trainers, who passed them on to management, but nothing appeared to change. That made me feel that customer feedback was not being taken seriously.
3. “World’s leading personal trainers” claim

An exaggerated marketing statement rather than something clearly supported. If a gym makes a claim like this, I would expect to see evidence of exceptional qualifications, recognised industry standing, or some form of external credibility behind it. Without that, it creates mistrust rather than confidence.
4. Cost and value for money

The cost worked out at around £165 per PT session, which I do not believe represented good value.
A significant amount of session time was also spent on weigh-ins and measurements. In the first session, around half of the time was taken up with this, and then every two weeks a further 30 minutes of session time was used for repeat measurements. I understand the importance of tracking progress, but at this price point I do not feel that paid PT time should be reduced so heavily for assessment and admin-style check-ins. If these are considered essential, they should either be built into longer sessions or provided separately.
I would also have expected a higher standard of equipment for the price. There is technology available that can measure body composition and other metrics far more efficiently than doing it manually. If a business presents itself as having the world’s leading trainers, I would also expect it to provide them with the best tools and equipment.
5. App not well suited to UK users

The food tracking app did not seem properly adapted for the UK market, as it did not recognise UK supermarkets or restaurants. At this price point, I would expect better functionality and localisation it is available on other apps.

Overall, while my trainer was very good, the wider culture, privacy concerns, poor response to feedback, and high cost meant the company experience did not feel professional or customer-focused.

My time with UP has changed the course of my life. I started out 4 or so years ago aged 57 about 30kgs overweight. UP taught me how to eat properly, and then through weight training, gave me the strong defined shape I had always craved. The trainers are what make UP so special - absolutely dedicated to your success and extremely knowledgeable. As a result of my experience I wrote a book about mid life ‘rewiring’, changed career to food retail and invented a sugar free date ball, and am now writing a cookery book. I am in better shape now at 62 than I was at 42. UP is a genuinely life changing experience and worth every penny of investment.

Once you have trained at UP you really wouldn’t want to go to any other gym. My trainer is so professional and patient and motivates me to be the healthiest and strongest version of myself that I can be.

My experience was amazing and a major upgrade to what I was already doing. I had been working out successful for 1,5 years when I started with my UP experience. My trainer Marcus really knew how to stretch my limits. In a way that everytime after a session I was proud of myself and I did things I didn’t know I could. I really want to inspire everyone to give yourself this experience. The only reason I am not giving it a 5 stars, is that I didn’t use the full offer with the nutritional plan and measurements after every session. A compensation by for example an extra session or anything else of that order would have made it ultimate!

Gjort affär idag på en bil som motsvarade det vi letat efter. Beskrivningen från företaget stämde 100% med verkligheten.
Bemötandet av Gabriel var trevligt och professionellt.
Vi uppskattar ordning o reda och bilen lika nöjda. Rekommenderas!
Fam Gerdevåg Västervik

I had a remarkable experience and UP really transformed my body and strengthen my immune system.
Big thank you to Merhat and Eoin, an excellent , knowledgeable and dedicated personal trainer who guided me and kept me motivated! It is really worth it ! A Life Changer !

Although I have, not so consistently lifted weights and trained in various sports… my biggest issue has been keeping to a strict diet!
Enter Jay Stevenson from Ultimate Performance! Not only has he introduced me to a strict diet, but his precise training is something i’ve never encountered before. Whether it’s free weights or machines, Jay takes pride in making sure I do it in the correct way! I don’t lift as much as I know I can, but the technique taught by Jay is working my body in a completely different way. Quality over quantity is Jay’s method and although initially I wanted to lift more weight, over time I have realised the core t technique is the way forward!!! Will definitely recommend UP and Jay Stevenson.

Having Hashimo’s and being menopausal…
Having Hashimo’s and being menopausal has caused a significant weight gain and other health issues for me, which I have struggled with the past 7 years. I had tried various gyms, sports activities and diets. I would lose 2 to 5 kgs, but as soon as I stopped , the weight would pile back on. Feeling depressed and desperate I kep on searching online for a solution. One day I came across UP on FB. I was impressed by the reviews and results shared by clients. I made an appointmen. Inwas initially taken aback by the high cost, but I thought it must be worth it—and I decided to go for it.
My first personal trainer, Marcus, was a young and enthusiastic man who pushed me physically beyond limits I never knew I had. I learned how to eat three proper meals a day and to walk at least 15,000 steps daily.
My second personal trainer, Konstantinos, is a mature and precise individual who has taught me valuable training techniques and has been incredibly supportive when it comes to nutrition—especially in helping me experiment with ways to reduce inflammation.
So far, I’ve lost nearly 11 kg. I still have a few more to go, but I’m confident I’ll reach my goal weight. I feel so much stronger, both mentally and physically, and the daily muscle pain I used to have is now almost nonexistent.
I feel truly blessed to have come this far, thanks to the support of such an amazing team of trainers. I highly recommend this to anyone dealing with autoimmune disorder.
Datum van ervaring: 31 juli 2025

Ivanov my UP trainer in Singapore was a great supporter of my transformation. He understood my transformation needs and adjusted to my style of learning. It was really lovely to work with him and hope we will work together again in the future. In 3.5 months I managed to dropped 10kgs which set me back to my time when I was the lightest. My body shape has changed to a leaner and fit form.

Embarked on a transformation journey with my trainer, Ivan, and the experience has not been short of life-changing. I learnt more about proper nutrition plan and proper workout routine, which I would strive to make a lifestyle in the long run!

Joining UP Leeds has genuinely been life changing for me. I came in feeling pretty low in confidence, stuck in bad habits, and unsure if I’d ever get back to feeling like myself again. From the start, the team and my allocated trainer were incredibly professional but also really down-to-earth. My trainer listened, understood where I was coming from, and put together a plan that felt bespoke and achievable but still pushed me further than I thought I could go.

The training is intense, don’t get me wrong, but the results speak for themselves. I’ve not only lost weight and built strength, but I feel mentally sharper and more positive in general. What makes it stand out is how invested the trainers are.

It’s not a budget option, but if you’re serious about making a real change, it’s 100% worth the investment. I only wish I’d started sooner.

I joined UP Cheshire in October 2021 feeling at an all time low. Paul Longfield was and is truly exceptional as a PT, encouraging me, teaching me and pushing me to achieve things I never thought would be possible. I started out thinking I’ll just do 12 weeks and nearly 4 years later I’m still training with Paul and enjoying every minute. UP is my happy place and I can’t imagine not training here

I've been training at UP Cheshire for 18 months now.

I can honestly say that the results from working with the team have been life changing.

I had high expectations going in, as I had read the reviews and seen the results.

My expectations were surpassed!

Approaching my 40th birthday, I have never looked or felt better in my life.

The team at UP have helped reconfigure my body shape to the one I have tried to achieve alone and failed countless times before.

They are always on hand to provide expert guidance and they know how to create a structure and culture to keep you motivated and accountable throughout your journey.

If you're looking to create the best version of yourself physically, you will not go wrong with UP.

I've had lots of PTs in the past, one great one the rest awful so when I joined UP the questions they asked came as a huge relief when they actively look to pair you with someone who fits what you are looking to achieve. I predominantly go to UP Manchester but have also been to Amsterdam and St Pauls. All have aslightly different feel about them, St Pauls more intense, Amsterdam more laid back but Manchester feels like a small family. You get used to seeing the same people all on their own transformation journey and its impressive to see the changes not only in your own body but those around you. My trainer, Adam, has helped to hold me accountable whilst Ive been at UP. He has helped massively by understanding my lifestyle, understanding what challenges could get in the way of our journey and working with me to come up with a solution to make sure I can handle it. I recently went on a two week cruise and for the first time in my life I lost weight whilst there thanks to this planning. Im now 11 weeks into this transformation and I'm 14KG down. Blood pressure has reduced and muscle mass has increased. What's more than that though is the mindset change this has helped to create and it has definitely put me in a great position to continue.

Seeing amazing and sustained weight loss and strength gain. Every rep is monitored and corrected in real time. You can tell how passionate the PTs are. My regular trainer, Adam, is really encouraging and ensures I work hard. And so are the others members of the team. When I have needed to change my planned days, other trainers have stepped up to train me. Great team, great environment to get the best results.

I’ve been training with Joris Zandstra for over a month now and I’ve already seen a great result. I really appreciate the support I get and the prompt responses I get whenever I have any questions or inquiries.

I've been a client at Ultimate Performance Singapore for three years now, and it's no exaggeration to say it has been truly life-changing, particularly from a learning perspective. While I initially joined without a specific "transformation" goal in mind, the journey has profoundly transformed not just my body composition, but also my entire understanding of fitness, nutrition and my own body.

What sets Ultimate Performance apart, in my opinion, is the caliber of its trainers. I firmly believe that any personal training gym is only as good as the coach guiding you, and while I'm sure all UP trainers are good , my entire experience and progress are a direct reflection of my trainer, Jerome Tee.

Jerome's expertise, dedication, and personalized approach have been key to my growth at UP. He doesn't just tell me what to do; he educates me, patiently explaining the 'why' behind every exercise, every nutritional adjustment, and every lifestyle recommendation - and finds out if he doesn't know. This deep dive into the science of fitness empowers me with sustainable knowledge that extends far beyond the gym walls.
I just wish more trainers would be keen to learn more about the female body specifically, a big gap in the fitness industry IMO.

While UP is surely expensive, it's an investment in yourself that yields dividends for life.

Having trained with UP, Singapore for almost two years now, I can attest to their excellence. I am not aware of any other fitness outfits that have institutionalised knowledge and best practice as UP has. Thanks to my trainer—Peter—I have shed almost 20% of my starting weight, and, more importantly, half my body fat.

If you're into transformation, this is the place for you. UP is not only into physical but mental transformation as well. I've been at UP SG for 3 months, and the changes (both mentally and physically) in me is immense. I've lost not only 10% of body fat, but also gained more mindfulness in my daily eating habits as well as activity levels. Peter at UP has helped me with this gradual change and it has benefitted me greatly.