Where to begin?
We were told by the leasing agent the sprinkler system works for our leased property and we would have to take care of the front and rear yards. Guess what, the sprinkler system doesn't work. Filed a ticket, claimed someone came by and the sprinkler system was never repaired.
We had ants, and UP stated, "That's your problem, deal with it", even though the City of Surprise states in their laws that rental agencies are responsible for pest control, and it took a threat to sue to get someone to take care of it.
Next up, the dishwasher wouldn't clean or dry and, according to UP, that is considered "workable", although the law states workable means it does the job it is designed to do. Filed a Protected Notice of Breach of Lease and threats of rent withholding finally got them to replace a dishwasher that was too old.
We had seven smoke detectors throughout the house that kept beeping in unison at all hours day and night and requiring us to manually set off ALL the alarms just to quiet their incessant beeping. That only bought us a few hours before it would start up all over again. It took UP, in total, 3 MONTHS to replace them, dragging their feet, and in clear violation of the law that states in Arizona Landlords have to make sure their dwellings are safe. I sent another BREACH OF LEASE NOTICE. They finally replaced all the smoke detectors with new ones, and the maintenance guy stated that was what they should have done in the first place.
5 days later: MY LEASE IS NOT RENEWED!
That is unlawful retaliation and the law sees it that way.
"Ultimate Properties" puts itself above the law and will let their tennants DIE in case of a fire because they're too cheap and irresponsible to replace faulty smoke detectors in a timely manner.
This "management company" needs to lose its license and be closed down; they are a DANGER TO SOCIETY!