UPDATE: The company eventually answered my emails and gave me detailed instructions on how to return my items. Assuming they refund me, I will be satisfied. 🤞🤞🤞🤞 I’ve been trying to tell them... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Underwear arrived as expected and is cotton, but the item; long, shorts type underwear, fits very poorly, no shaping, so goes down at waist and up thighs at the back. Legs are finished with a bulky, t... もっと見る
I bought a very nice lightweight Dressing Gown for my husband but it was too large. I packed it up very neatly and returned the same day received. The return via Royal mail was quite easy to complete... もっと見る
The sports bra is a perfect fit, exactly as described, and very comfortable. I tried it out by wearing it for two consecutive 18 hour days, the second of which was very energetic including dance perfo... もっと見る
企業情報
undercover.co.uk について
当該企業による記述
Welcome to Undercover, where comfort meets sophistication in the world of sleepwear and underwear. At Undercover, we believe that the foundation of a great day starts with a great night’s sleep, and that begins with what you wear to bed.
Our journey began with a simple mission: to revolutionize the nightwear experience by combining luxurious materials with timeless designs. We understand that sleep is essential, and so is feeling good in what you wear. That’s why we meticulously craft each piece using only the finest fabrics, ensuring that every garment is not just a treat for the senses but also built to last.
Our collection ranges from elegant silky pyjamas to cosy cotton sets, each thoughtfully designed to cater to your individual taste and comfort needs. We take pride in our attention to detail, from the delicate stitching to the perfect fit, so you can unwind in style.
What sets Undercover apart is our commitment to quality and customer satisfaction. Our dedicated team is passionate about delivering not only exceptional products but also an exceptional shopping experience. We strive to ensure that every interaction with us is seamless and satisfying, from browsing our website to receiving your beautifully packaged nightwear.
At Undercover, we’re more than just a brand; we’re a promise of quality, comfort, and elegance. Join our community of satisfied customers who have discovered the difference a good night’s sleep can make. Thank you for choosing Undercover, where every night is an opportunity to indulge in pure comfort.
Sleep well.
Shop Now連絡先
Unit 2, Bromfield Commercial Park, CH7 1HE, Mold, 英国
- 01352 752100
- info@undercover.co.uk
- undercover.co.uk
4.6
優良
684件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 66％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Speedy delivery and excellent product.
2025年9月18日
I ordered the knickers for my mum
I ordered the knickers for my mum. She only wore them once and they had lot's of holes appear in the waist band. Where the line of stitchings were.
2025年9月11日
undercover.co.uk からの回答
Hi Jane
We’re very sorry to hear about the fault with your items. This certainly isn’t the quality we aim to provide, and we completely understand how disappointing this must have been. I have had a look and can not find any correspondence from you regarding this. We do advise customer to reach out to us directly, as we would have been more than happy to look in to this for you. Please contact our customer care team at help@undercover.co.uk, with your order details and we can look to resolve this for you.
kind regards
Vikki
Prompt delivery.
2025年9月10日
Pants were very long in body
Pants were very long in body, but shrunk at least an inch after first wash which was useful.
2025年9月10日
Fast free delivery
Arrived very quickly and on time. Good quality bed jacket so comfortable
2025年9月15日
Brilliant great service.
I have had these items before and they are very comfortable,…the order was quick and had no problems at all, great service….
2025年9月8日
Good products and fast delivery
2025年9月14日
My order was delivered to time and the…
My order was delivered to time and the quality of my purchase is good.
2025年9月14日
Tried to get in touch several times…
Tried to get in touch several times booked a return no one came to collect carnt return.
2025年9月7日
undercover.co.uk からの回答
Hello,
Thank you for your feedback, and I am sorry to hear that you are not satisfied with your item. I have reviewed the correspondence and can confirm that we have responded to all messages received. Please check your junk or spam folder, as occasionally our replies may be filtered there.
With regard to Royal Mail not collecting your parcel, unfortunately this is outside of our control. If you had a collection booked and no one arrived, we would recommend contacting your local Post Office or Royal Mail customer service directly for further assistance.
Kind regards,
Vikki
Item as described.Fast delivery.
2025年9月13日
Ordering two more of a product that…
Ordering two more of a product that proved successful Items came in good time and as described.
2025年9月11日
The is the second garment I have bought…
The is the second garment I have bought and I love the buttons up front it fits perfectly and true to size and speedy delivery
2025年9月6日
Excellent service
Placed order, received update notifications at all stages up to delivery. Excellent service.
2025年9月10日
Love the dressing gown & the colour
Love the dressing gown & the colour, very quick service, will recommend.
2025年9月8日
Very good quality
The long knickers arrived very quickly, the quality was amazing, I will be ordering some more, would recommend.
2025年9月7日
The garment is exactly as expected
The garment is exactly as expected. It fits well and is confit to wear. The delivery was very fast and it was left in a safe place.
Could not find fault with anything
2025年9月9日
Highly recommended!
Prompt delivery. Very satisfied with my purchases. Will very likely buy again.
2025年9月8日
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