Avoid UNPLGD
EN⭐☆☆☆☆
Avoid — you pay for their mistakes
I ordered two black T-shirts in early August. UNPLGD sent white ones instead.
When I contacted support, I was referred to their website to create a return request — where it became clear that returns are at the customer’s expense, even when they send the wrong items. To fix their error I would have to pay return shipping + a handling fee.
Their system still shows the order as “in transit” (last update: Aug 7) while claiming the return window closed on Aug 31 — impossible to follow their own process. Despite several messages and a deadline of Sept 18, no clarification or solution.
I have initiated a chargeback with my bank, as no resolution was offered by UNPLGD.
A disappointing experience — poor service and no accountability. Avoid.
DK⭐☆☆☆☆
Undgå — du betaler for deres fejl
Jeg bestilte to sorte T-shirts i starten af august. UNPLGD sendte hvide i stedet.
Da jeg kontaktede support, blev jeg henvist til deres returportal — hvor det viste sig, at retur foregår for egen regning, selv når de har sendt den forkerte vare. For at rette deres fejl skulle jeg altså selv betale returfragt + gebyr.
Deres system viser stadig ordren som “undervejs” (senest opdateret 7. aug), samtidig med at returfristen udløb 31. aug — umuligt at følge deres egen proces. På trods af flere henvendelser og en frist den 18. sept kom der ingen løsning.
Jeg har anmodet min bank om refundering (chargeback), da UNPLGD ikke har ønsket at løse sagen.
En skuffende oplevelse — dårlig service, ingen ansvar.
Order: #2876
Date: 8 Aug 2025
