Unseen Caffeine レビュー 

Unseen Caffeine からの回答

2021年12月21日

Hey J, Thank you for taking the time to leave us a review. We are pleased to hear that you are happy. Such a quick delivery is an example of how good things can be when the system works well. We ship all of our products with Royal Mail so they are also to thank for such a speedy delivery. Thanks again, have a lovely Xmas. Yours aye. Team Unseen

Unseen Caffeine からの回答

2021年12月21日

Hello, Thank you for taking the time to leave us a review. We really appreciate feedback especially positive honest feedback like this. We took time selecting the right material and fit for these hoodies and trialled a few different variations until we finally settled on the finished product. We hope you continue to enjoy it for a long time. Yours aye, Team Unseen

Unseen Caffeine からの回答

2021年12月4日

Hi,
Thank you very much for taking the time to leave us a review. We are delighted to hear you enjoy our products and service. Thank you for your kind words.
Kind Regards

Unseen Caffeine からの回答

2021年12月4日

Hi WW,
Thanks for taking the time to leave us a review. We hope the recipient is happy with their present too : )
Kind Regards

Unseen Caffeine からの回答

2021年12月4日

Hi,
Thank you for taking the time to leave us a review. Thank you for your kind words.
Kind Regards

Unseen Caffeine からの回答

2021年12月4日

Hey L,
Thank you for taking the time to leave us such a lovely review. We are really happy to hear the hoodie fits well and that you are pleased with it. Finger's x'ed you are just as pleased with the advent calendar. Thanks again, we really appreciate it.
Kind Regards

Unseen Caffeine からの回答

2021年12月4日

Hi CJRH,
Thank you for taking the time to leave us a review. Getting feedback like this really makes the hard work worth it. To hear that you are so happy with our products that you are willing to recommend us to your family and friends is what we aim for, so thank you very much for these words. We hope you have a lovely day.
Kind Regards

Unseen Caffeine からの回答

2021年11月1日

Hi Hayley,
Thank you for taking the time to leave us a review. We are very sorry that you feel this way. In the interest of transparency we have included a copy of the email.

"On 20 Oct 2021, at 09:05, Hayley Kelly wrote:
Good morning,
I have just received your package, thank you. However, I am missing one pack (Deep Peace). I have the card for it but no coffee! It was a part of the Wolf Pack.
Kindest regards
Hayley
--------------------
Hi Hayley,
Thanks for getting in touch. That is really strange as we measure the weight of every package before it is dispatched and the postage weight is correct for the number of bags you ordered. It must have gotten lost in transit. We have sent another bag for you today.
Have a good day.
Kind Regards
Team Unseen"

Looking back it is possible to see that perhaps our response seems short and to the point. For this we can only apologise further. We send and receive many emails on a daily basis and do endeavour to be as polite and courteous as possible. With any feedback of disparity from our customers regarding what they have received versus what they ordered we would always verify dispatch weight on our online system as mistakes do happen. This helps us understand whether we have slipped up prior to dispatch or if something has gone missing during transit. If the dispatch weight is correct it means the latter has occurred and we raise a claim with Royal Mail. The Royal Mail claim process is lengthy (taking in excess of 2 weeks) and often inconclusive (this is because generally a package travels through several different sorting offices making it impossible to find where a package may have gone missing). We do not like our customers to go without, so if this does happen we tend to ship out a replacement the same day we receive a report from a customer (as with your order). As an extra gesture of goodwill we have dispatched an extra 1kg of coffee to your shipping address. We hope this finds you well.

Yours aye
Team Useen