Uplisting レビュー 172

I got my question answered

Ayanda and Lucas were able to answer my queries.

The team at Uplisting are brilliant! Always quick at responding to any query and incredibly helpful in sharing links and guiding me to resolve any issues. Their customer support is second to none, and their dedication to ensuring everything runs smoothly is truly appreciated. Highly recommend Uplisting for anyone looking for excellent service and support!

Very fast response and exactly what I needed. On a Sunday.

Great customer support, able to help with any issue in seconds

Uplistings live chat and online support is really good and helpful. They have talked me through multiple queries I have had and sent screenshots showing me how to change settings etc...

Great customer service and rapid response to all queries.

Every problem I've had as been resolved by the team, correctly with no issues. The only reason why I list 4/5, is most of the team lives across the globe, so if you encounter an issue you must wait until the time change.

The team has been super useful in answering my query and kept me updated throughout the process.

I had an issue with how we listed our listing on the site, requested help from the bot and the responses were always prompt.

Cleo was the star of the show though, she once again promptly assisted, when I did not understand or come right with the written explanation I asked for a call and it was granted in record timing - she explained it step by step so that I could relay it to our internal Uplisting champion and after made true to her promise in sharing the video and notes of the call to assist - thank you!

Amazing service

So far so good to my experience with Uplisting. It’s early days but the support team have been very responsive, helpful and patient with all my newbie questions.

Faster than before. It's nice not to wait a day to get support for a product that needs instant response time in a pinch.

Horrible customer service. That's enough to give a one star review. We were already exploring other options. Now, they have now been down for 3 days in a row. That means our business is offline too. I contacted support explaining this and of course they didn't read it. Just sent a cookie cutter response that they're doing scheduled maintenance for 1 hour. It's been 3 days!! Worst company I have ever encountered!

If I could give Uplisting zero stars, I would. I dropped $1100 on the basis it would take me a few hours to set up. Two days later I still had 9 hours’ worth of To Dos. I LOST ALL MY BUSINESS ON AIRBNB which was my main source of income. The customer service that did exist has vanished into the ether since AirDNA purchased it. I have had no reply to my issue in two weeks! Avoid, avoid, avoid!

I really like uplisting, I find it user friendly, i disagree with other reviews that customer service is non existent
I always get a response and the answers are quick.
I did swap to another PMS for a trial and hated it, Uplisting defintiely has my vote, all the way.
We are a holiday let company with a good size portfolio.

NO CUSTOMER SERVICE!!!!
Double bookings!

The comments/reviews on here listing poor/slow customer support and double bookings are accurate. You can't reach them except by chat and email. If the agent does not close the chat you can't reach out by chat until it's closed. They double booked me and I'm trying to unwind that right now but I can't reach anyone. Been waiting 6 hours. This is crap. I'm looking for a new service as I write this.

I recently switched to Uplisting as my Property Management System and had a terrible experience. Despite paying £600, the system lacks essential features, such as proper financial reporting. Adjusting prices is cumbersome, requiring manual discounts rather than automatic overrides. Additionally, there’s no clear way to track booking sources; manually added bookings from corporate OTAs are simply listed as Uplisting, making it difficult to manage OTA tracking. The interface is not user-friendly, and it doesn’t integrate with Agoda. The only redeeming feature is their check-in/check-out process. When I reached out to unsubscribe, I received nothing but unprofessional responses from the support team and head of sales, and they never followed up. Overall, a disappointing experience. I would advise against using this PMS.