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I purchased two 16-piece dinnerware sets but wanted to return one as I didn't like the design and part of the order was missing. The missing items turned up two days later and Upper Street provided a link for free Evri returns, which should have been straightforward.

I booked collection on January 20th for 27th January. The courier didn't attend. Initially, Upper Street refused to take responsibility for rearranging collection, insisting I had to rebook which meant I would have to pay for returns myself - despite having already provided free returns.

When they eventually took responsibility and gave me a new collection date (4th February), the Evri driver arrived but none of the original labels would scan, so he couldn't take the parcels. The driver informed me that collections "never come through to him" on the island - a regular problem.

I have now requested new labels from Upper Street so the parcels can finally be collected. This has been ongoing for over two weeks, with parcels sitting in my porch, and Upper Street slow to help throughout. As the company with a trade account with Evri, it is their responibility to liaise directly with the courier to resolve failed collections, rather than expecting individual customers to navigate a system that doesn't work for lone senders. They should perhaps also reconsider working with Evri whose own customer service is appalling. The only people I've dealt with who work for Evri who are any good are the couriers who live and work on the island.
The dinnerware itself is fine, but the returns process and customer service have been extremely poor. I would be wary of ordering from Upper Street again given the difficulty in returning items.

I ordered a product from this store and it was delayed by the courier. I contacted the store and they despatched another one without question. I consequently received the first one and offered to return the second one but was told to keep.it as it was Christmas! I was delighted with the product and think that the customer service is second to none, and shall be ordering more products in the future. It's great to know that there are still some stores that put the customers first.

Pleased with product and shipping

On time, good quality & well packaged

Great product and service!

Product as good as expected. Arrived safely and I am very pleased with it

Great quality. Love my new crockery.

Great website great product great service and delivery updates even after delivery

Love my very colourful watering can.Good packaging and arrived promptly.

Stockholm Oat 16pc set
Beautiful tableware, safely packaged and speedy delivery!

A beautiful set of blue mugs which are great quality and look really good on my dresser. Service from this company was very good. Not over packaged which is great and prompt delivery.

Great communication. Product arrived quickly and as described

I would have given you 5 stars but you mucked up my first order then quickly rectified it.
Good customer service

Fast shipping, great customer support.
Everything was great.

Exactly what I was looking for. It arrived on time and well packaged , as one item was fragile. Good value for money

Great product looks lovely in my kitchen. Very well packaged. Good communication re delivery.