Serious discrepancies in my BTC trade execution and unresolved support case
I participated in the Upsideonly trading challenge in this week, from Saturday July 25th 2026 till date, and these events occurred approximately 48 hours of my expected payout and eligibility. Before these trades, I had climbed from 5,120th place to 354th on the weekly leaderboard, and had to chat their AI agent to connect me with a human agent and to ask if I will receive a payout this weekend.
No human agent reverted, but somewhat hidden tactics was applied to my account, which I am about to explain in detail.
Today being 30th of July 2026, 48hrs to payout, I experienced several issues that have caused me to lose confidence in the platform.
On 29 July 2026 at 17:30 WAT (16:30 UTC), I opened a BTC/USD long position at approximately $63,664 using my maximum available amount. On 30 July 2026 at 10:15 WAT (09:15 UTC), I manually closed the position. Immediately before pressing the Close button, the platform displayed approximately $1,056 in unrealized profit. However, after the trade closed, my realized profit was only $30.
Fifteen minutes later, at 10:30 WAT (09:30 UTC), I opened a BTC/USD short position. According to my TradingView chart, the market price was approximately $64,410 when I entered. However, UpsideOnly recorded my entry at approximately $63,853.72, causing my position to open immediately with a loss of around $1,056.
I contacted support and requested that a human agent investigate both trades. Instead of receiving an explanation supported by execution records, I received general responses about slippage and P&L calculations that did not address the specific discrepancies I reported. I also requested the execution logs, including order IDs, execution prices, timestamps, and any partial fills.
Later, my short position was automatically closed. I have asked the company to explain the reason for the automatic closure and to provide the execution details.
I have retained screenshots of:
My TradingView charts with timestamps.
My UpsideOnly order history.
My recorded entry prices.
The support (AI Agent) conversation.
I am sharing this review to describe my personal experience. I hope the company provides a complete explanation of these trades and the execution records so the discrepancies can be resolved.