Excellent service today. Very active in getting my problem solved and had it done within ten minutes. Great altruism and I am very thankful to Yves. ððœððœ
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This company is totally corrupt, they will chase you for money without regard I have never had an account with this company, yet they have created one for me. Raine and company promote this utility co... ãã£ãšèŠã
SCAM!! Bill my neighbours address in my name of hundreds of pounds and every time I contact them I either get no answer or there forcing cancellation fees of £150 when I donât understand why this has... ãã£ãšèŠã
I was helped greatly by Rudi in the complaints department. Whilst my experience with Urban Billing was not good, Rudi was excellent, responding quickly and in a very professional manner, resolving the... ãã£ãšèŠã
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At Urban Billing, we simplify household finances by bringing all your essential utility bills into one easy monthly payment. From energy and water to broadband and council tax, we take the stress out of managing your home expenses by offering a single, transparent service tailored to your needs. Weâre committed to making life easier for renters and homeowners alike, no more juggling multiple providers or chasing due dates. Everything is managed under one roof, with clear pricing, flexible plans, and dedicated customer support. We also believe in doing our part for the planet. Thatâs why weâve partnered with Ecologi to support reforestation and carbon reduction projects, helping us move toward becoming a carbon-neutral company by 2025. Whether youâre a student, young professional, or a busy family, Urban Billing is here to help you stay in control, save time, and live more sustainably.
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Yves is very great
Yves is very great . He has good qualities of customer care. I highly recommend him
He is suitable for his role.
Regards
Regina Mujuru
Customer
2025幎11æ18æ¥
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Urban Billing ããã®åç
Hi Regina,
Thank you for taking the time to share your feedback.
Weâre delighted to hear that Yves provided such great customer care, and weâll be sure to pass your kind words on to him.
Best Wishes,
Urban Billing
Great customer service
I would like to express my appreciation for the excellent support I received from Yves at Urban Billingâs customer service team. At first, we had a few back-and-forth emails while clarifying the issue, but once Yves fully understood the problem, she was absolutely spot on. She provided me with all the options I needed to resolve my direct debit issue, and she followed up diligently, ensuring that everything was completely sorted out.
Her professionalism, patience, and persistence made a real difference, and I truly appreciate her effort in seeing the matter through to resolution.
I would also like to mention Katie, who was very helpful and supportive during a phone call related to the same issue.
Overall, both Yves and Katie demonstrated outstanding customer service and genuine care for resolving customer concerns.
2025幎11æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Urban Billing ããã®åç
Hi Femalyne,
Thank you for taking the time to share your experience.
Weâre pleased that Yves and Katie were able to resolve your direct debit issue and provide the support you needed. Your kind words about their professionalism and care mean a great deal to us, and weâll be sure to pass your feedback on to them.
Weâre also glad that everything was handled efficiently. Thank you again for your feedback, and please donât hesitate to contact us if you require any further assistance.
Best Wishes,
Urban Billing
The customer service advisor was veryâŠ
The customer service advisor was very polite really helpful yves resolved the situation for me as quickly as possible .
2025幎11æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Urban Billing ããã®åç
Hi Amanda,
Thank you for your lovely feedback. Itâs great to hear that our team made things easy for you and that Yves was able to sort everything out quickly.
We really appreciate you sharing your experience.
Best Wishes,
Urban Billing
Yves managed the payment very well andâŠ
Yves managed the payment very well and was very considerate.
2025幎11æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Urban Billing ããã®åç
Hi Chris,
Thank you for taking the time to share your feedback with us.
Weâre really pleased to hear that Yves managed the payment well and that you found him considerate. Weâll make sure he sees your kind words.
If you need anything else, weâre always here to help.
Best Wishes,
Urban Billing
Had an issue with billing and inabilityâŠ
Had an issue with billing and inability to get into the portal. Was sorted by Yves within a few days with little hassle to myself. All in all a stress free experience, he's a credit to the company.
2025幎11æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Urban Billing ããã®åç
Hi James,
Thank you for taking the time to share your feedback with us.
Weâre really glad to hear that Yves was able to sort out your billing and portal issues so smoothly. Feedback like yours means a lot, and weâll be sure to share your kind words with him. He truly is a credit to our team.
If you ever need anything in the future, weâre always here to help.
Best Wishes,
Urban Billing
Request for new login details
I had issue with login to the portal. Wrote to help desk and received new login details after 4 days.
2025幎10æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Urban Billing ããã®åç
Hi Arshad,
Thank you for taking the time to share your feedback with us.
Weâre glad to hear that you received your new login details and were able to access the portal again. That said, we apologise that it took four days for the issue to be resolved, and we appreciate your patience.
Weâre actively working to improve our response times, enabling us to support you and all our customers more quickly in the future.
If you ever experience any other issues or need assistance, please donât hesitate to reach out. Weâre here to help.
Best Wishes,
Urban Billing
Cancellation of my subscription with urban Billing by Yves
I had mistakenly subscribed to Urban Billing for the provision of the main utilities in my property and I was going to be charged from the 17th of October 2025. When I spoke to Yves in Urban Billing about the situation, he was sympathetic and proceeded to cancel my subscription with Urban Billing right away without any charge
2025幎10æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Urban Billing ããã®åç
Hi Joe,
Thank you for sharing your experience with us.
Weâre really pleased to hear that our team member, Yves, was able to support you and resolve the issue so quickly. As much as we donât want to see you go, we completely understand that mistakes happen, and weâre glad we could cancel your subscription right away and at no cost.
If you ever need our services again or have any questions in the future, weâre always here to help.
Wishing you all the best,
Urban Billing
Are they scamming me?
Company contacted me saying I owe them money for the year I have been living in my property, I replied saying I never registered with this company, this leads to back and forth emails for months (still going on) of them requesting proof that I have had a different supplier for the time Iâve lived in my property, me providing the proof then them coming back asking for proof again this is still ongoing with no sign of them resolving the issue. This has even lead to them showing up at my house (I wasnât at home at the time) to try and fit a prepayment meter! I am a single parent and this whole thing is affecting my mental health as Im worried im going to have bailiffâs around my house for a company i didnt even register with.
2025幎9æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Urban Billing ããã®åç
Hi,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you.
Please email us at hello@urbanbilling.co.uk with the subject line âTrustpilot Complaintâ and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Urban Billing
Avoid!
Really difficult to speak with. Unfortunately I didn't choose this company (previous tenants did) extortionate fees and will send you warning letters with threats to charge late payments (£60) despite paying on time.
2024幎11æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Urban Billing ããã®åç
Hi Steven,
Thank you for bringing this to our attention. We sincerely apologise for any distress caused due to our debt collection process.
We are pleased to confirm that this issue has since been resolved by our Complaints Team.
Best wishes,
Urban Billing
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