US Wall Decor レビュー 16

I was duped. Should have looked at these reviews. No one answers the phone. No one returns emails. Shipping is NOT as promised. They shipped paste but not wallpaper on time... still waiting.

⭐☆☆☆☆

Shopping with US Wall Decor was a shady, sleazy and deeply frustrating experience. Their business practices are intentionally deceptive, especially when it comes to returns. They charge eye-gouging "restocking fees" even on merchandise that is completely unused and unopened. There was nothing "restocked" about my order: it was untouched, exactly as received, yet they still kept a HUGE chunk of my money. That's not a reasonable policy...it's a cash grab designed to trap customers once they’ve already paid.

Customer service was no help and showed zero interest in resolving the issue fairly...just a single canned response. Instead of standing behind their products or policies in a transparent way, the company extorts fees to punish customers and squeeze more money out of them.

If you value honest pricing, clear policies, and ethical treatment of customers, definitely take your business elsewhere.

Ordered a sample (which I paid for). Received COMPLETELY different paper. It was twice the scale of the sample I received and the pattern from the sample was not on the paper received. They said samples are only for color and texture...which I read nowhere in the materials received with the sample.

Then, they would not accept the return of the opened roll!!!

UPDATE: It was brought to my attention that I ordered a different paper than the sample...my mistake. I am still disappointed that they will not take back the roll that was opened. There was no other way for me to know that it was the wrong paper without opening it!

This company is so bogus. I ordered a product that I thought was grass cloth but it was just a faux grass cloth. Shame on me, my mistake. However, when I went to return the product that I do not need I was informed that since I looked at it and opened the plastic that it was in, they will not return it. Even though it is in mint condition and has been in my possession for 24 hours. Complete BS that they take advantage of people like that. I would never order from here again.

I ordered $500 worth of Rifle Paper brand peel & stick wallpaper from US Wall Decor - I’ve purchased this brand of wallpaper from other retailers and never had an issue with quality and I’m not a pro but a highly experienced DIYer and have hung countless rolls of wallpaper- I know how to prep and hang and unfortunately this product was faulty- it immediately fell off of my well prepared walls and had to carefully be peeled off itself and the walls prepped again and spray glued back up, not once, not twice but three times - I literally walk in the room almost daily and re smooth the giant air bubbles out and keep it on the wall. I reached out to US Wall Decors customer service and as told sorry, nothing they could do since I’d opened the package… I’ve found other reviews with customers having the same issues so obviously a faulty product (I’ve hung the cheapest Amazon peel & stick wallpaper and never had this issue). But no assistance from this retailer, no offer of even a partial replacement/refund or store credit- a $500 waste of my money - do not purchase from this retailer if you want any sort of positive customer service, they apparently have not built their business on repeat purchasers.

*update* US Wall Decor responded saying their policy is to offer a 50% refund in these cases - I find their response disingenuous, I specifically asked for a refund/store credit and was told via email by Leslie “While we’re not able to offer a refund in this case due to our policy, we absolutely take your concerns seriously and are genuinely sorry we couldn’t provide a resolution that felt more supportive.” No partial refund was offered.

*Reply to US Wall Decor* Yes, please, I would prefer a refund. Thank you

The product was fine. The problem with the company is that they charge an excessive percentage of the cost of a roll to make a return of unused whole rolls of paper. I will hesitate to purchase again from a company with such a punitive return policy.

I had an issue with delays in my shipment and they answered my emails patiently and fixed the problem. The wallpaper arrived and it is gorgeous. I highly recommend this company.

I ordered 4 rolls of wallpaper and only received 2. I reached out through email and received one response asking for pictures (which I responded to same day) and now it has been over a week and I have had no response. This was wallpaper ordered for my nursery, and is a time sensitive project. I am worried I will not have it done by the time my baby arrives. There is no other way to contact them. Their customer service is extremely disappointing.

It's been two weeks and still have not had my order shipped, I reached out after a week and told them I had a deadline and inquired when my order would ship. They told me 1-3 days. It's now 5 days later and my order hasn't shipped yet. When j emailed and asked they said it would ship July 9th making it 8 days not 1-3nand wayyyyyyy past the promised expected arrival date when I ordered and my deadline.

Order placed on 6/13/25 and confirmation received, but order has not shipped. I reached out via the contact form and have not received a response. I see in comments here that they say they have a telephone number in their FAQs, but their FAQ document indicates that they are not supporting that telephone number at this time. So they have my money and I have no wallpaper or any indication of when I might receive wallpaper.

I ordered the wallpaper and there was delay in the installers being able to hang the paper. Unfortunately, too many rolls were ordered, and I am unable to return the 2 expensive and unopened rolls. The window to return is 30 days and I am at day 44.

I had a very disappointing experience with this company’s customer service. I was charged for 2nd Day Air shipping, but my package didn’t arrive until five days later. Despite multiple attempts to reach out for clarification and support, I received no helpful response or resolution. Frustrated, I ended up ordering the same item through Wayfair—which ships from the exact same supplier—at a better price and with more reliable service. I won’t be ordering from this company again and cannot recommend them based on my experience.

I ordered seven rolls of wallpaper but received only six. The business lacks a contact phone number, and my attempts to reach customer support via email were unsuccessful. My only recourse now is to dispute the charge with my credit card. I advise against engaging with any company that does not provide a direct phone contact, as their customer service is inadequate.

Horrible at communication. They refuse to allow you to call them and they take days to respond to their online form if they do at all

Ordered 120 dollars worth of merchandise. Was charged 34 dollars to return it.
Don't buy from this company if you think you might need to return anything!

Like I said I have gotten 0 emails from you. The address is correct and I ck all the junk, spam! Now was that so hard to tell me on here it was backordered?? The emails must be going to someone else!