Utility Pro's レビュー 17

It's hard to read the excellent reviews given the experience we had with Utilitypro's. Ian and his team were the designated plumbers and installers for the builder who renovated our house in 2022/3. They were responsible for all the plumbing, underfloor heating, solar panels, batteries and an ASHP. The job did not run smoothly (I have just scanned the emails of the period and it brought back the pain...) For instance, despite knowing we had 3-phase electricity they installed a single phase inverter. They mis-priced the underfloor heating by £5000 and there were many more issues, but most recently when Mitsubishi came to service the ASHP they found the electric boards were wrongly installed on the heat pump and on the water tank and there was no record on our handover certificate of what type of anti-freeze had been used in the ASHP so it couldn't be topped up.
Ian organised for the electric board to be rectified and despite blaming Mitsubishi for not entering the anti-freeze details on the certificate, on November 26th he emailed to say " We can certainly top up the antifreeze for you though, i will get this booked in ASAP. It is a bit manic at the moment but i will confirm ASAP." I asked again in January. Still no response in February.
In the end it became hard to believe anything Ian said and it's happened again.

Added after Utilitypro response:
Ian’s response is typical of our experience of the manipulation of the facts and scant relationship with the truth. I could add chapter and verse from emails and texts regarding the 3 phase electric. We also received nothing directly from Mitsubishi. Utilitypro was paid directly for installation. It was their responsibility.
I also see nothing mentioned about topping up the antifreeze…I’m surprised Ian didn’t deny sending the email…

Having an air source pump I have not been able to find a company who knew actually how to fix the many teething issues I have had with it. Ian arrived when it was -6 to fix the pump at short notice and today Lance was back to service the unit and was so helpful in answering my questions. I would recommend as they know what they are doing, are on time and reliable - 5 stars!

Turned up on time. Did the job efficiently and left everything tidy.

From the first phone call I was really impressed by the brilliant customer service Utility Pro provide. Ian and Will couldn't have been more accommodating and went out of their way to answer any questions I had. The work was completed really quickly and the guy who did the work did a great job. I wouldn't hesitate to use them again.

Prompt, efficient and came at very short notice, highly recommended

Ian and the team took on the challenge of rectifying a previously done, poor job which resulted in becoming a large and lengthy job. The team displayed professionalism and care. I have been so impressed with the communication, workmanship and friendliness and would use these guys again with no hesitations.

We had JT from Utility Pro’s around for several electrical jobs. He arrived on time, did an amazing job, was great fun to have in the house and left everything tidier than when he started. Prior to the job Will managed the booking side and was extremely helpful and professional!
Really great customer experience from start to finish.

Really impressed - Ian, Will and their team are great people to have on-site. Proactive approach to solving a tricky installation of solar panels on a listed building and green roof of an outbuilding. Competitive price too. Highly recommend!

We had just moved in and no idea why the water was not hot or if the central heating was even working Will and his colleague were so patient and amazing they reset the whole system checked the central heating worked and even explained how the timers and everything worked I will definitely keep hem on speed dial GREAT Go to guys to know and all for a very lo fixed price explained before they called out PERFECT RARE SERVICE THESE DAYS

Always reliable. Have complete confidence in their service

We're really happy with our new thermostatic values that Utility Pro's fitted to our radiators. They were really prompt and did a great job. Thanks.

Friendly and professional service - would definitely recommend to friends and family!

Always brilliant work and absolutely reliable team. Very much our trusted go-to for plumbing/heating work.

Excellent service. Ian and his team managed the re-plumbing and the boiler/central heating installation of our recent renovation project. He came with helpful insights and suggestions, as well as expertise in carrying out the work. The team were always clean, polite and friendly. Extremely good value, especially considering the amount of work involved. We have already booked our boiler service in with them for next year. Would highly recommend.

Professional service, very helpful and skilled engineer.

Utility Pros provided a prompt and professional service. Our engineer was punctual, polite and clean and tidy. Very reasonably priced, I would 100% recommend Utility Pros, and will definitely be using them again 👍