Vape.co.uk レビュー 701

Exceptional customer service. Was accidentally sent wrong vape pods, they are being picked up and new ones sent out straight away, cannot fault this company at all. I have been getting my vape pods on a regular basis and would highly recommend you purchase all your products off these guys. 👍 to Liam

Absolutely amazing service, rapid response to adding an additional item to my order, superb all round, great value, thank you guys 😁 you have my loyalty

Brilliant customer service, I ordered the wrong pods, there response was brilliant " send them back and we will issue a refund " I have placed a few orders and the fact that its free shipping over £20 is great. Fantastic delivery service too normally next day 👍

Excellent customer service , order packed and shipped off same day would use these all the time

amazing came super quick and a free chocolate with a jelly bean!

A very pleasant and efficient company to buy from. Love the little present of chocolate bars. A nice touch. Thank you Vape.co.uk.

Had a issue with a new device it appear used however this may have been a manufacturing issue as the device was sealed provided pictures and a new device was ordered for me no hassle no nothing just outright respect for the customer

They are really nice people and know how retain customers

I will use this place for all my vape needs the customer service given has won me over and the politeness of the staff

Thanks a lot guys

I've made two orders now, and both times I've just had the best service.
Shipping is free over £20, which is just great to start with.
However I also asked one of their advisors a question via web-chat: spoke to a human immediately, they were super helpful, gave me all the advice I needed, and didn't try to upsell me or even convince me to order through them. I was just given all the info I'd asked for, really clearly, with links, and it was amazing.
Also when I did place an order, I made a request in the additional info box and it was actioned INSTANTLY and the Order was processed within a few minutes with an adjustment.

Really, really great service all round.

And the prices are great too, I've had a good BOGOF deal on liquid and the kits are cheap while still being good quality.

I’d give 10 stars if I could!

Nothing is too much trouble for Eva and the team - I’ve chatted and chatted constantly worrying and changing my mind what will/wont suit me…
They’re very patient and full of vape knowledge so if you’re new to vapes do not worry!
It doesn’t even matter if you do or don’t end up making a purchase they genuinely enjoy their work you can tell.
Made a few orders, very quick and easy and when one item wasn’t to my taste they offered a refund (which I didn’t need to ask for) and the helped me place a new order…
I messed the new order up (too quick and added too many items!) and Eva immediately amended my new order so I could still get my items the day after.
Cannot recommend enough!!!! Bravo, great to see such genuine customer service online when everyone else is using AI Bots

Alway a good experience experience

They got back to me within 5 mins, I emailed with an issue. The whole issue was resolved in half an hour and I recieved free vapes as compensation. They're very nice people. I was surprised.

My experience was great cheapest I could find quick delivery and well packaged

In particular one of your team members who goes by the name of Emma was a complete legend very polite and professional and makes customers feel at ease , was extremely efficient in getting my issues or and queries resolved and kept me informed and up to date every step of the way, I recommend a 75% raise and a 15% bonus of the total of her yearly wage, really nice person and does your company proud thanks emma

I ordered 2 refilled pods for next day delivery when the pods didn’t arrive I got in contact with them and they refunded the delivery charge and said to get in contact with them if it doesn’t arrive the day after.

This company went above and beyond in their customer service,such a shame all companys cnt be like them,will definately be using them again excellant company.

This company is a godsend for me to find. Long term pot smoker that wanted rid of tobacco but, was sceptical anything would work for my pain as well as the real.deal but, I have been able to half my tobacco intake in the first 3 days. Also Liam was very patient and helpful with a query I had. Excellent service. Thank you

Got 2 elf bars for £2.50 on sale which was a very good price and deal I love the flavours too. And a hyola ultra in flavours tropical fruit and kiwi passion and they are amazing for £10.99. I am most definitely ordering from here again.

Ordering was extremely easy and delivery was quick.

I’ve ordered four times (with my fifth on the way) and this store has been flawless every time. You can order as late as 7 PM for next-day delivery, even on a Sunday, with Royal Mail tracking – a huge improvement over other places I’ve used that cut off at 4 PM and NOT deliver on Sundays.

What truly sets them apart is their customer service. There’s a small chat box right on the website, and within 60 seconds, I’m speaking to a real person. This chat feature, accompanied by such an amazing team, is honestly easier than making a phone call. As someone who is disabled and relies on text-to-speech, this is a complete game changer. It’s accessible, efficient, and incredibly reassuring — I’m now a forever loyal customer.

I’ve spoken to customer service every single time I’ve ordered, and they’ve been consistently fantastic. They help you compare products, advise on strengths, and answer questions clearly and quickly. The team is kind, knowledgeable, and genuinely go above and beyond – they’re a real credit to the company.

I don’t usually leave reviews, but this store truly deserves it. With is vast range of everything really and Fast, friendly, reliable, and genuinely supportive – I won’t shop anywhere else.