Vape Elevate レビュー 

683
TrustScore 5段階評価の4.5

4.4

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

From start to finish a great purchasing experience. Website knowledgable to help make correct choices initially then email tips after purchase…great! Kept informed what stage purchase/delivery was at... もっと見る

5つ星のうち1の評価

They are quick to take your money when ordering. Not possible to connect on phone number published. Emails enquiring about items under warranty go unanswered. Terrible shop and non existing customer s... もっと見る

5つ星のうち5の評価

Top communication. Email on confirmation and despatch and a follow up. Big plus is UK stock holding NOT a UK website but then shipped from Europe with possible import tax etc Slight manufacturing d... もっと見る

5つ星のうち5の評価

Ordered from these a couple of times, fabulous service! Had an issue where the glass mouth pieces for my vape (the one already inside and the spare) both came broken and they replaced them immediate... もっと見る

企業情報

  1. ベイパー専門店
  2. 電子タバコ店

当該企業による記述

Dry Herb Vaporizers & Accessories. Vape Elevate is the UK's favourite herbal vape store. UK Based. Free UK Shipping. We Hold All Of Our Stock In House With Same Day Shipping. We Only Purchase Stock Directly From The Manufacturer Or Their Appointed Agent. Give Us A Ring Or Drop Us An Email To Experience Our World Class Customer Service!


連絡先

4.4

優良

TrustScore 5段階評価の4.5

683件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

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4.4

すべてのレビュー

(683)

過去12か月のレビュー数: 0

レビューを書く
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5つ星のうち5の評価

Herb Stick vs Herb Stick Relax

A good experience. I now own two vapes from this company. I bought the Herb Stick relax first, and now I own the Herb Stick.
The Herb Stick comes out on top for me as the chamber is smaller and it does not waste as much herb, especially if burning on a high temp. The battery is also much better than the Herb Stick Relax. The hit is much better than the Herb Stick Relax. Only down side to the Herb Stick is that it often gets blocked around the mouth piece and I have to regularly take the lid mouthpiece off and blow it to unblock it. I clean both regularly as I want them to last. I bought the Herb stick as a spare as the relax has to be charged after every two uses, but I am okay with this and it turned out to be better in the end and I'm using the Herb Stick the most. Overall, very pleased and will use again.

2023年2月26日
5つ星のうち5の評価

Usual customer!

Trusted site from where I bought different vapes, accessories and more and I never had any issue. Customer service works fast and they are always kind, even when I opened a silly query. Recommended!

2023年2月23日
5つ星のうち5の評価

Great Experience

Great product, delivered as promised and easy buying process with loads of info. Will use again!

2023年1月30日
Vape Elevate ロゴ

Vape Elevate からの回答

Thank you Jamie!

Vape Elevate Customer Care

5つ星のうち1の評価

No vape or refund thanks to awful customer service

This wasn't my first purchase with Vape Elevate but it'll definitely be the last! I ordered a vape because I thought the one I already owned was broken. I then got it working but it was too late to cancel the order, I was told I could return it for a refund and that was fine by me.
The website states to inform the company when you're returning something for a refund so I contacted them again on the day I was returning it to confirm. I received a two word reply: "no problem" so posted it back to the only address shown on their site, which I'm guessing now is a virtual office address. It was signed for the next day.
Over a week passed and I still hadn't received a refund so I chased this. After some back and forth I was told yesterday that I sent it to the wrong address and customers are supposed to get the correct returns details from them. I responded pointing out that I informed them twice that I would return it and directly asked why they hadn't given me the correct details on either of those occasions. Whereas they usually reply to emails fairly quickly, suddenly they haven't replied at all and I assume are washing their hands of the situation. They are in the wrong for not sharing the information. They should take responsibility for that.
The vape has apparently been returned to sender but unfortunately I moved house last week and probably won't be able to get it back. Even if I did and could return it again, that's forcing the customer to pay a total of over £10 in postage when this could all have been avoided if the customer service representative had provided the information they're supposed to. To then have the audacity to quote company policy at me when they're the ones who didn't follow the policy is even worse. There are better vape shops out there than this.
UPDATE: After posting this I got a response via email that totally ignored my question and instead told me they can't trace the item and therefore I should try to speak to whoever now lives in my old house (if anyone, how should I know?) This company will make errors, totally ignore the issue and put the burden on the customer to go round to a house that may or may not be empty to find a parcel that may or may not be there. If they had provided the correct address and I didn't use it that would be one thing but if they don't provide it at all they are at fault and refuse to take responsibility.

2023年2月8日
Vape Elevate ロゴ

Vape Elevate からの回答

Hi Tamsin

I'm sorry to hear of the recent experience you had with us - this falls far below our usual standard. An error was made on our part, and I understand our Head of Customer Service gave you a call and has now provided you with a full refund. The agent in question has been spoken to and retrained, and we have put further procedures in place to ensure this doesn't happen again. If there is anything further that we can assist you with, please do reach out.

Vape Elevate Customer Care

5つ星のうち5の評価

Perfect Service

Product exactly as described and delivered quickly.
Can't fault the service

2023年2月1日
Vape Elevate ロゴ

Vape Elevate からの回答

Thank you Ian!

Vape Elevate Customer Care

5つ星のうち5の評価

Good quality item and very happy.

Herb stick relax - Postage was very quick. Description of item was very accurate. My only disappointment is the battery life could be longer, as I feel I am constantly charging the vape. Still 5 stars for product and quality. It also took me quite some time to figure out how to get the mouthpiece off to clean it. I had to go through quite a few videos and found one from someone else that had the same issue, but I have figured it out now. You just pull it hard at an angle. All in all very positive experience. Thank you. I will use again.

2023年2月2日
Vape Elevate ロゴ

Vape Elevate からの回答

Thank you for your review! If you require any product support, we'd be happy to help! Please feel free to reach out to us at hello@vapeelevate.co.uk

Vape Elevate Customer Care

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