Packing amazing i was able to get into it without having a melt down and broken nails. Content beautiful, will save for a cooler day!!! This is my first Varley experience, I’m so impressed.
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レビュアーのコメントを見てみましょう
Extremely delighted Double soft jogger set in taupe colour Very comfortable 3rd one I’ve purchased Get buying ladies !
I knew I needed to get a comfortable set before heading back to Cape Town winter, and this one is perfect. The fabric quality is excellent, and the comfort exceeded expectations. It arrived the... もっと見る
Lovely products but the overall online pruchase experience is well below par. My original order didn't arrive and once reordered and then received I returned two items via their portal. Receipt of th... もっと見る
企業が回答しました
企業情報
当該企業による記述
A contemporary fashion brand for the modern woman. Varley offers year-round collections, featuring knitwear, outerwear, and everyday staples, complemented by active pieces to create an elevated wardrobe for how you live and move.
連絡先
36 Carnaby Street, W1F 7DR, London, 英国
- hello@varley.com
- varley.com
4.6
優良
2127件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
left out in the rain
2026年5月14日
Varley からの回答
Hello,
We appreciate you sharing your experience with our delivery partner. We’re sorry for any inconvenience caused throughout this process. We will share your feedback with our shipping carrier so they can work to improve their delivery process to a secure location, especially in inclement weather. A member of our team has reached out to you to check in regarding the condition of your package and help resolve this matter. We look forward to assisting you.
Warm Regards,
Varley Customer Care
Hawley very bad odor
I have several Varleu items and have been very happy with them, but More recently had received the porcelain blue Hawley and it had a very bad odor so I exchanged it second one also had a very bad order and finding it really difficult trying to make good on this item, which is pretty disappointing
2026年5月14日
Varley からの回答
Hello,
We appreciate you taking the time to share your feedback with us. We’re sorry to hear about the odor issue you experienced with both replacements, especially after having such positive experiences with our products in the past. We understand how disappointing this is, and we appreciate you bringing this to our attention. I understand that a member of our team has been in touch with you throughout this process and has been working to make this right. Our team is investigating this issue and will do our best to resolve this matter.
Best,
Varley Customer Care
Beautifully packaged
Arrived on time with excellent tracking communication all the way.
Beautifully packaged.
Garments in excellent condition.
2026年5月14日
I love the quality and colours of…
I love the quality and colours of Varley clothing. I have bought two jumpers recently, they are stylish and versatile.
2026年5月13日
Kiki is exceptional!
Kiki was extremely professional, timely, and helpful! She was patient, answered my questions thoroughly and had terrific follow up. Very satisfied with Varley customer service and will definitely purchase again and recommend to others.
2026年5月12日
Very satisfied first time customer
I was fully informed of the progress of my order at all times, the delivery was timely, the item of clothing was packaged with care and attention, the item of clothing I ordered more than met my expectations.
2026年5月8日
I had tried this on in the Marylebone…
I had tried this on in the Marylebone shop, but you didn’t have the size and colour I wanted. I ordered it on line and it is perfect!
2026年5月13日
Easy to order
Easy to order, quick delivery, beautifully packaged and of course good quality clothing.
A very happy wife
2026年5月12日
I need more!
I knew I needed to get a comfortable set before heading back to Cape Town winter, and this one is perfect.
The fabric quality is excellent, and the comfort exceeded expectations. It arrived the very next day, as promised, and I couldn’t be happier.
My only regret is not ordering more before coming home. Please open in South Africa!
Thank you so much. I’ll be living in this set all winter.
2026年5月8日
The trousers were far too long
The trousers were far too long. Not 32 inches as stated, much longer. I'm 5 foot 9 and normally 32 inches is perfect.
2026年5月7日
Varley からの回答
Hello,
We are sorry to hear that your trousers were longer than expected. We see that a return was processed to the card on file. A member of our team will reach out to you to gather some more information to investigate the item you received. Thank you again for bringing this to our attention.
Warm Regards,
Varley Customer Care
Wow 😳
Wow 🥺
I tried to enquire about sandals and wanted to check the width
Told the length of the shoe was 23cm and the a width was 23 cm 🙄
I asked a further 5 times explaining that could in no way be correct as if that was the case that would be a Square !
Kiki was adamant and started telling me i was being difficult !!!! Over and over again -i asked i explained i was ignored ! …then the width even went up to 23.5 cm - so the width was now bigger than the length !😳
So by now i was obviously exasperated i said i needed the width to be up to 10cm and gave shoe measurement examples but again Kiki said again the width was 23.5cm !
I asked 5 times to speak to a manager and finally a manager did reply saying guess what the width is 10 cm !!
Nothing more than thanks for helping us do better in future !!
So after weeks of this ridiculously incomprehensible person not even thinking … i have no sandals !
Im so glad to have been of service guys ffs.
So the reply alludes to their correction as if that did not come after weeks and weeks of mails and Me actually correcting them !! Nice try Varley. And unimpressive.
As said zero intelligence in customer service is not a good look ! Ans. Either is a smoke and mirrors game - shameful
2026年4月15日
自発的なレビュー
Varley からの回答
Hello,
Thank you for bringing this to our attention. We’re very sorry for the frustration and confusion you experienced while trying to get a sizing question answered. You are right to expect clear and accurate information, and we understand how disappointing this interaction became.
After reviewing the conversation, our manager confirmed the correct sandal width measurement and apologized directly.
We appreciate you taking the time to share this feedback, as it has been addressed internally with our team to help prevent similar situations in the future. We’re genuinely sorry that this experience left you without the sandals you wanted, and we understand your disappointment. If you need any further assistance, we are happy to help.
Warm Regards,
Varley Customer Care
They were very accommodating to help me…
They were very accommodating to help me gain access to thee discount
2026年5月8日
Quick delivery and excellent quality
My order was delivered quickly and the quality is great. I needed to exchange one item for a different size and the process for this is really easy.
2026年5月5日
Quick and beautifully packaged
Quick and beautifully packaged! I love the jumper, it's great quality and so soft and comfy.
2026年5月5日
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