Vrbo レビュー 267

As an owner, I suggest that you do not list with VRBO/Homeaway.com.

I have listed with them about 20 years, i.e. when they were separate companies. They used to be a good, but recently, they have been terrible!! I have about 300 reviews. Almost all of them are 5/5 stars, so I'm considered a "Premier Host." I check prices of my competition & keep my prices at or below my competition. This is April & I have gotten 1 booking in January, 2 bookings in February, 0 bookings in March (during Spring Break), & 0 bookings in April.

In other words, if someone like me who has been a long-time customer with exceptional credentials, can't get bookings, I seriously doubt that a new customer will be able to get bookings.

I will say that it's fairly easy to get through to their customer service, but I talked to their customer service several times & they have not been able to help. The last time I talked with them was about 3-4 weeks ago & they said they were working on the problem & would get back with me. That's the last time I heard from them.

I am a VRBO host and I write this not so much as a review but a cry for help. I own a rental home and have been a host for over 10 years with over 300 bookings through VRBO. I currently have an ongoing "complaint" with their support team to which, despite numerous emails and phone calls, I can find no resolution and now in desperation turn to Trustpilot in the hope that this "review" may be seen by someone at VRBO who may be able to assist, thank you.

As a host/owner I've seen customer service go from one of the best to one of the worst. Changes of policy in payments without prior notice. Frequent hang ups while being transferred between departments. Seeking help through virtual agent that kept telling me they couldn't find any bookings even though I'm booked June through September and without a booking showing I was offered no help. I've had friends attempting to look at my listing. They didn't want to book, just check out my property. I couldn't figure out how to do it. Nothing on VRBO website helped so I called customer service. The agent I got couldn't help so I was to be transferred to another department but was hung up on. I ended up googling my question and got an answer in seconds. VRBO works for me. They make money from me and yet they treat you like a customer. Terrible.

Absolutely deplorable. I booked reservation #HA-L8K4YW for a rental which was clearly listed as pet-friendly. The owner reached out via message stating the area AROUND the rental was pet-friendly, but that my small dog would need to stay in a crate outside or in my car since my pet was not allowed INSIDE the rental. I am not leaving my fur child in 30° weather outside, so I asked him to not proceed with the booking. The next morning, he booked it anyway, and I spent an inordinate amount of time on the phone with VRBO customer service who could do nothing to get my money refunded, or remove the 'pet-friendly' tag from the listing. Absolutely disgusted and will never use this app again.

Stayed on a boat in 2025 on stock island that we loved. Upon leaving, the host offered for us to book it directly through them for 2026 to avoid the price increase through Airbnb. We jumped at the chance. About a month before our arrival date for 2026 my husband texted the host to make sure we were all set. We finally received a response 10 days before our trip. This "superhost" had cut ties with Airbnb and joined vrbo, lost our reservation and double booked our pre-paid boat. He asked if we'd like different dates or our money back. As our vacation was already planned, we chose money back. It's been three months. We've not seen a dime. If you happen to book the Against All Odds II in the perry marina on stock island, do NOT get scammed out of your money, or have your entire vacation ruined by Ian G. or his brother Domenick. Learn from our mistake.

Hele slechte ervaring. We hebben een huisje in orelle Frankrijk gehuurd om te skiën. Er was van alles mis met het huis voor al erg vies. Ik heb hierdoor een slechte review over het huisje geplaatst. De eigenaar van het huisje was zo boos dat hij mij de borg van 450 euro niet terug geeft omdat het huisje vies en alles kapot was. Wij hebben het huisje juist schoongemaakt en er was niets kapot toen wij weg gingen. Bezwaar gemaakt bij Vrbo maar zij doen verder niets. Dit is echt te belachelijk voor woorden. Niet huren via deze site. Zijn echt oplichters. Het huisje waar het omgaat is in orelle Frankrijk en de eigenaar heet Jeremy. Hopelijk trapt hier niemand anders in.

We huurder in Tenerife Playa San Juan een appartement voor de hele maand januari 2026. De prijs van €3250 is veel te duur in verhouding tot het gebrek aan comfort. Er was nauwelijks gepoetst, geen koffiezettoestel zoals zichtbaar in hun advertentie foto's, het keukenmateriaal deed eerder denken aan campingmateriaal, stapelbed op de bovenverdieping had veel te dunne matrassen waarop je onmogelijk kon slapen, geen douchegordijn in bovenste badkamer waardoor het water zelfs via trap naar beneden kwam, de parasol op het terras kon wegens defect niet veilig geopend worden, de douchecel beneden had een massagekolom die volledig onbruikbaar was. Ik heb zelf wat moeten herstellen om slechts 1 douchekraan bruikbaar te houden. Dat lukte. De stoelen rond de eettafel verloren 4 keer hun schroeven waardoor we ook zelf moesten ingrijpen. Dat lukte. De bijna constante rioolgeur, die we in deze Spaanse context enigszins kunnen begrijpen, was ook erg storend. We hebben per mail en telefonisch van VRBO snel antwoord gekregen op onze ontgoochelingen. Ik vind dat zij de hoofdverantwoordelijke zijn. Kort daarna kreeg ik een zeer boze mail terug van de eigenaar. Hij toonde totaal geen begrip voor deze situatie. Jammer. Hier blijven we achter met de zekerheid dat ze ons als klant kwijt zijn.

Al 3 jaar achtereen een accommodatie gehuurd via Vrbo 2x Alicante en de laatste keer op Tenerife. Zonder problemen. Betaling probleemloos en daarna direct contact met de eigenaar. Alle 3 de keren waren de eigenaren zeer behulpzaam.

Be very aware when you're using this booking system. I made a booking today from Sunday to Sunday and booked my flights accordingly only to find that the host would only take Saturday to Saturday. This was not clear on the website and it's very misleading. I would advise to be very, very cautious. You think you've booked something and you haven't.

I would hope that the company pick up this review and come back to me, but I very much doubt it George Humphreys.

Ik ben eigenaar van twee vakantiewoningen en ben inmiddels bijna een maand bezig om deze correct op Vrbo te krijgen via VHBBO. Wat een ongekende chaos.

Ik heb twee keer telefonisch contact gezocht en vier keer gemaild met de helpdesk. Op geen enkel bericht heb ik ooit een reactie ontvangen. Geen follow-up, geen uitleg, niets. Zojuist heb ik via de chat eindelijk een medewerker gesproken. Op het moment dat duidelijk werd dat het probleem inhoudelijk lastiger lag, werd de chat simpelweg beëindigd. Verbinding weg. Klaar.

De lage score hier op Trustpilot is volledig terecht. Dit is geen incident, dit is structureel falen. Ik zou serieus afraden om via deze partij een vakantie te boeken, zeker gezien het feit dat Expedia hier ook onder valt. Als dit de support is vóórdat er iets misgaat, wil je niet weten hoe het loopt als er echt problemen ontstaan.

Ik heb daarnaast meerdere signalen gezien over fouten bij uitbetalingen. Als je vervolgens met deze support achter je geld aan moet, wens ik je oprecht veel succes. Voor mij is het duidelijk: ik wil mijn vakantiewoningen hier zo snel mogelijk volledig laten verwijderen.

Booked an apartment in Dubai and had confirmation through Expedia for one night to see new year celebration. We travelled from London, when went there no place to find it or couldn't contact on phone. We had to find our own accommodation. Very bad experience. They refunded apartment and the taxi money but not fully. So disappointed and advice others not to book with this vrbo.

Title: Confirmed Vrbo Booking Cancelled at the Door at 10:30 PM — Family Left Stranded

We booked and paid in full months in advance through Vrbo for a holiday stay that was meant to be our honeymoon and Christmas family vacation. We received a confirmation code and followed all Vrbo procedures.

On December 20 at approximately 10:30 PM, after arriving at the property in cold weather, we were unable to enter the house because the electronic lock did not work. While we were physically standing in front of the property, with crying children, a wheelchair-bound family member, and elderly parents with medical conditions, the host informed us that the listing had been “long closed” and cancelled the reservation instead of providing access or help.

We were left without accommodation late at night.

What made this worse:

This was already our second cancellation through Vrbo on the same trip

Customer support calls were repeatedly disconnected, forcing us to restart and explain the emergency situation over and over

No immediate relocation or emergency accommodation was provided

We were told refunds could take 15–20 days, despite being stranded

This experience shows a serious failure of platform oversight and guest safety. A vacation rental platform should never allow confirmed guests—especially families with children or disabled travelers—to be cancelled at the door, late at night, with no immediate solution.

This trip turned from a once-in-a-lifetime celebration into a traumatic and unsafe experience. Based on what we went through, I cannot recommend Vrbo, particularly for families or vulnerable travelers.

Book Direct or Through Any Platform Other Than VRBO
We strongly recommend booking directly with us or through Airbnb, Booking.com, or Google Vacation Rentals.
Unfortunately, we have been dealing with ongoing issues with VRBO for the past eight months. We operate a cabin rental business with individual standalone cabins, and despite repeated explanations, VRBO has consistently struggled to understand and properly categorize our property.
As a result, our listings have been incorrectly restricted for months at a time, preventing guests from booking. This has happened repeatedly and without warning.
Important note: We are successfully listed on Airbnb, Booking.com, and Google Vacation Rentals and have never had a single issue on those platforms.
Most recently, after being restricted again for nearly two months, VRBO informed us that because our property is zoned as a Motel/Hotel, changes are required to reflect this status.
This is exactly what we have been telling VRBO from the very beginning — for the last eight months.
Due to the continued disruptions and unreliability, we cannot recommend booking through VRBO at this time.

I had two bad experiences with VRBO within the last 4 months. I booked a VRBO for our trip to London in November 2025. I found a property that I liked better so I cancelled the first property within the cancellation guidelines / timing and booked a different property. I had to chase the refund multiple times via VRBO. They kept advising to contact the host, which I did. The host said they never got the deposit and therefore couldn't refund it. VRBO customer care was no help and said I need to work it out with the host. My frustration is that they do not hold their hosts accountable for refunds. So what's the point of booking with VRBO if they cannot (or will not) help? Eventually VRBO just said to dispute the charge with my credit card company as they were not able to help.
Then there was the second property...
We were on the train from Amsterdam about to arrive in London and we still hadn't got our check in instructions after multiple requests from both the host and the VRBO customer care. The host was giving me the run around and so I was working with VRBO customer care again and they said the host will send the check in instructions. This went on for hours on the train. After check in time came and went, the host finally admitted the they property we booked had been sold and they were going to put us up in another property (similar location was their words). The similar location was in North London and we wanted to stay in South London so that did not work at all. They cancelled our reservation, but now we didn't have a place to stay. Surely, the host and VRBO should have known the property was sold ahead of our check in time. Our refund came eventually but it was minus a $100 fee. Again, VRBO took no responsibility and said cannot control their hosts. We ended up staying at a hotel the first night we were there and then booked an AirBnB with no issues. The additional last minute cost us +$500 more than we were going to spend on the VRBO booking.
VRBO does not protect their customers and lets the hosts do whatever they want with no accountability.

Le Beryl in Carras Nice. The pictures on the website are out of date. The furniture on the balcony is nothing like displayed and most is broken. The blind displayed was damaged when we arrived and continued to destroy itself in the wind to be unuseable, and no longer exists. The whole apartment was dirty, broken (aircon, which the host knew about) and overall disgusting! The washing machine did not work. The hosts were aggressive and unpleasant - avoid at all costs! We reported it to VRBO who offerd to move us, but there was nowhere local available, so we accepted some (not full) compensation.

Boeken al jaren vakantiehuizen in spanje en kroatie,altijd prima!

Nos han cancelado una reserva de un chalet que ya habíamos pagado hace tiempo. Ahora nos han devuelto el dinero diciendo que nos lo cancelan. Ya teníamos el vuelo y todo pagado. Son unos impresentables y muy poco de fiar.

I used VRBO to book a weekend in a London apartment hotel, I have used them before so I expected the booking to be reasonably straightforward. I would add that 2 of my previous bookings through them were for the same apartment hotel. At the point of booking, the price quoted was £380, after pressing enter, the resulting invoice had changed the price to £430, an increase of £50.
I complained to VRBO who said, “Oh, that booking was though Expedia and that I would need to talk to them about it”. This was a total surprise and revelation as I had used the VRBO website and there was no mention at any point that the booking I was taking out was with Expedia! Moreover, when I looked at the invoice the bill was in US dollars even though I live in the UK, I had booked in the UK and the apartment hotel is in the UK. After numerous and longwinded chats with VRBO, I ended up talking to Expedia who said that their hotel prices are very dynamic and that exchange rates also change constantly and that this accounted for the price difference. Needless to say, I wasn’t happy with this! At the time of booking I paid an extra £6 for full refund if I cancelled within a certain period. The very next morning I therefore decided to cancel the booking and when I received the refund I found it was nearly £30 short. I tried to get the money back from VRBO but they said I needed to talk to Expedia, Expedia said I needed to chase it through VRBO. What a disgrace and a total con! The whole experience was a disaster and I will NEVER EVER use either VRBO, EXPEDIA or any other company owned or partnered with them again as they cannot be trusted!

Dreadful customer service. Two bookings for apartments in Thailand that were both scams and unable to access.
Passed around from one call centre department to another for hours with no resolution for a refund on the 2nd one before then being cut off after 2.5 hours.

Practically impossible to contact them if you need to