VE Uk レビュー 428

VE Uk からの回答

2024年6月8日 に更新

Hello Martin, thank you for your order and for your Trust Pilot review.We are pleased to hear you received your order promtly and in good order.

Regarding your comments about the postage costs in your reveiew, we would like to point out that the £0.29p you mentioned for the postage cost is in fact 29g in weight.
Royal Mail do not offer any services or postage £0.29p.
Your order was sent out by Royal Mail Large Letter, 29 grams on a Tracked 48hr service which costs £3.35. We charge £3.75+vat (£4.50 inc vat) which covers the post charge, the packaging and the time involved to process you order. Hopefully this helps clarify the postsage charge for you so you will be aware of it for future purchases.
Kind regards, Simon & the VE UK Team.
Maybe you might consider 5 stars?

Many thanks for the reply. No need to apologise, it is easy to make a small mistake, We hope this does not effect our supplying you in the future, Thanks, the VE Team.

VE Uk からの回答

2024年6月5日

Hi Tracey, many thanks for your review of your order from VE. We know customers appreciate updates on their orders, and we endeavour to keep our customers up to date with shipments we send out. Hopefully this will be of benefit to you, whenever you order from VE. Thanks again, The VE Team.

VE Uk からの回答

2024年6月3日

Hello John, we were pleased to receive your review highlighting our quick deliveries, Our couriers are working with us to ensure we have no errors in delivering shipments to our customers. Thank you again for your positive review, all the best, the VE Team.

VE Uk からの回答

2024年6月1日

Good morning Martyn, thank you for your review. Every order is tracked to ensure a fair delivery time, and we ensure we keep our customers updated. We appreciate your kind words about our service, all the very best, the VE Team.

VE Uk からの回答

2024年5月24日

Hello Aaron, thank you for your review. Experience has taught us to retain the standards of our business at the highest level. Your review proves that over a period we have retained the quality of our service. Thanks again for a great review. All the best, the VE TEam.

VE Uk からの回答

2024年5月17日 に更新

Hi Mark, Thanks for a great review. In your reply, you highlighted the mainstay of our commitment to our customers. Our service is most important, and that is why more and more customers deal with VE. Thanks again for your kind review. All the very best, the VE Team.

VE Uk からの回答

2024年5月16日

Hello Mike. thanks for your review of your transaction with VE. We are delighted that you were happy and we look to hearing from you in the future. From all the team VE, we thank you. All the very best. Cheers!

VE Uk からの回答

2024年5月10日

Hi Stuart, thanks for your review. We are pleased to hear your experience with VE was a pleasant one. We look forward to supplying you with parts whenever you need us, many thanks. Best regards, the VE Team.

VE Uk からの回答

2024年5月3日

Hello Dawn, what a great review. You have found out what a lot of our customers already know, that we are on top of our game, by supplying a truly great service. On behalf of the VE team we thank you for your kind words. We hope to hear from you again soon. Cheers!

VE Uk からの回答

2024年5月1日

Hi Gary, thanks for your kind review. We were delighted to supply you with the parts you requested, all the best from the VE Team.

VE Uk からの回答

2024年4月24日

Good Morning David, and thanks for your positive review. We are known for our technical support, and with over 40 years in business we have most answers for our customers. Many thanks for your review, the VE Team.

VE Uk からの回答

2024年4月5日

Hi Glenn, thank you for your review. We do all we can to help our customers in all aspects of their orders, including shipping.
I spoke with you on the phone before shipping your order to advise that our free shipping is for Mainland UK only. We try to be as transparent as possible, our website also states this on the shipping option as you go through the checkout. Sadly anywhere we ship to that's offshore, costs more than a normal next day parcel to Mainland UK.
This includes Northern Ireland, the Scottish Highlands and Islands, Isle of Man, Jersey & Guernsey. We have no control over this, all couriers and postal services charge more for items crossing the water.
You accepted the shipping quote when we spoke. As discussed in our call, The normal shipping cost for a parcel to Northern Ireland up to 10kg is £14.00 plus vat. I managed to arrange for your parcel to be sent by courier at a reduced price of £7.50 plus vat which I thought I had done well for you. Larger and higher-value items are shipped by courier as they are fully tracked and insured to the value of the order. Please bear this in mind should you choose to order with us again in the future. Thanks, Simon, the VE Team.

VE Uk からの回答

2024年4月3日

Hello Peter, many thanks for your review. All the team, work hard to excel in providing a top quality service. We are often congratulated on our product knowledge, and your mention of our SIP spares is always grateful. Many thanks for your support. Cheers, the VE Team.

VE Uk からの回答

2024年4月4日

Hello Nicholas, thanks for reviewing your latest transaction with us at VE (UK). We always ensure that our customers are happy with the handling of their orders with VE (UK). Thanks for taking the time to respond. We appreciate your time, best regards, The VE Team.

VE Uk からの回答

2024年4月1日

Hi Mark, thanks for your review. We always try to excel when contacted by customers and as such our reviews always are very positive. As you are aware we do much more than just Lambretta and Vespa parts. Suzuki, Peugeot, etc, etc. Thanks again for taking the time to send in your review. Hope to hear from you soon, the VE Team.

VE Uk からの回答

2024年3月15日 に更新

Hi Sam, many thanks for your review. We always try to make every order "smooth and faultless"
giving the service to our customers, they expect from VE. Again, thanks for your support and your review. All the best, the VE Team.

VE Uk からの回答

2024年2月15日

Good morning Andrew. thank you for your top review, We always listen to our customers who expect our service to be top-notch. Thanks for your kind words, we appreciate them, Look forward to hearing from you soon, The VE Team.

VE Uk からの回答

2024年2月14日

Hello Kenneth, thank you so much for your 5-star review. We really enjoy reviews from our customers. We are delighted that you are happy with your VE experience. We are always on hand to assist with any enquiry you have. Thanks again, cheers!

VE Uk からの回答

2024年2月5日

Hello Y, We are always here to help and offer advice. We are well known for our technical help and advice. We look forward to being of assistance to you in the near future. All the very best. Cheers The VE Team.