Veenas - Groceries Online Shopping in UK レビュー 2,446

selling Beef in store , not going again....

Had placed an order which eventually wasn't satisfied as there were missing orders.
Tried to reach out the team by email and call which is of no use and there's no reply for missing products
The products are not secured with temperature control or like which eventually spoils the products and when asked they say it is because of delivery team which is a very careless answer
The delivery is not good very negligible customer service

Such a mistake ordering with this website, they only delivered less that quarter of the stuff I ordered.
I paid extra to receive the package on the weekend and now they don’t even give me an ETA on the rest of my stuff and assume that my time is useless and I should wait around according to them on a weekday.
Sorry but this is highly disappointing and PLEASE DONT EVER WASTE MONEY ON THIS WEBSITE!

Their customer service has been next to non-existent. I have tried to contact them several times over the past few days about a product, and they keep saying they will surely get back to me by text or email but have done nothing. I have chased them every day and it has now been a week.. still no action. The same happened even a few months back when trying to place another order. Why have a 24/7 online customer care, if your are not going to provide customer service?

Very high price . You will save a ton of money if you shop directly or some other sites. Frozen fish prices are 200 percent more than what diamond and Neptune sell in UK... . Many other sites available online with cheaper rates... Totally avoid and don't buy from them

Great experience shopping with Veena’s. Fresh veg and fruits delivered to my door, without much hassle. Love the Asian mangoes. It’s the best place if you love Indian or Pakistani mangoes.

Customer service is exceptional, friendly and very helpful.

Very efficient and quick delivery for fresh Pakistani wood quality mangoes
Thank you for sending those on short notice with next day delivery

I had a good online shopping experience with Veenas. Good customer support and on-time delivery. All essential and seasonal Indian grocery items are available under one roof.

Extremely low quality items and terrible online delivery. They delivered to the completely wrong zip code, and we had to drive all the way there to pick it up. Due to the delays, the frozen items had gotten spoilt, but veenas refused to refund the money. And every couple of times, their customer service lie to you saying they are processing refund. Overall terrible customer service.

If we have to go pick up the order at random addresses, would rather go to a store (which has the advantage of being at a fixed location) and buy items.

Highly recommend. I have been ordering through veenas since 2019 and the delivery is always a seemless experience

"The delivery was punctual, which is commendable. However, I suggest adding more varieties of Indian groceries, especially better brands of tea powder and pickles. The current selection is limited. Moreover, the snacks are priced steeply for the quantity offered. Overall, a decent experience, but improvements could make it even better."

Simple and great service. thx

Very highly priced, can see a visible difference in price compared to other shops.

i understand everyone works for profit but they are setting a new standard. people should not encourage such shops.

Very happy with my online shopping experience with Veenas. All the items ordered were very well packaged and timely delivered. I would highly recommend them and will be shopping with them again. Best wishes!

Great service, prompt, items arrived fresh.

The website was easy to use. The delivery however was delayed by a day

Worst experience.I recently ordered £121 worth items vegi and frozen items and groceries. One day delay delivery they said refund it for the frozen items.when they sent some groceries not available they said refund for that. Nearly one week I haven’t received my refund money yet. Very worst. I will never order from them again.

Groceries were delivered in good condition. Also was delivered in 2 days after I had ordered.

Great experience as always shopping with Veena’s be it their products or their staff who are at their best client centric please keep up the great customer service by raising quality bars high with multiple options and user friendly selections Thackeray you

They literally try to ignore you in case of any issues. Their website says 24/7 customer care service but it's only 9:00 am to 5:00 pm. For marketing reasons, they have a client-facing person who replies to you with information that you can already get from their website.

If there are any issues, you will constantly hear "Sorry for the inconvenience, we will get back to you" despite how much you try :p They just don't care. They believe that you will eventually give up which is sadly true in most of the cases. Since we pay online, it puts them in a safe position and they play as they like.

You can see here, they have copy pasted the same response to every negative review. Who knows, they might do the same for my review as well :)

In my opinion, they are a bit costlier compared to other similar Asian groceries but their customer service marketing helps them to stay in the competition (safety illusion). So yeah, the products are good, but be on your toes until you get your delivery or you might be up for a depressing week or two :p