Vegasnova レビュー 33

Vegasnova からの回答

2025年6月24日

Hi EvhenIi,

Thank you for your feedback. We appreciate the opportunity to clarify the situation.

Regarding your comment on “instant withdrawals,” we strive to offer the best possible experience, including fast withdrawal processing for all customers. While we aim to process requests promptly, all withdrawals remain subject to routine checks, especially when linked to bets under review.

In your case, the request could not proceed due to the outcome of a bet that was placed during a delay in the live data feed. Following an internal review, it was found that the bet in question was submitted after a goal had already been scored.

Because the selection was initially accepted based on outdated information, and in accordance with our Terms and Conditions, the bet was considered void due to technical error and was cancelled. This ensures that all customers operate under the same fair conditions, even when unexpected feed delays occur.

You were promptly informed of the outcome by email, and our support team remained in contact to explain the decision and keep you updated. The actions taken, including the declined withdrawal, were strictly based on the timing of the bet and our platform T&Cs, not on any external comments or feedback.

We remain committed to providing a safe, fair, and enjoyable environment for all customers. While we understand that such outcomes can be disappointing, we follow these procedures to protect the integrity of play across the board.

The VegasNova Team

Vegasnova からの回答

2025年5月15日

We are deeply sorry to hear about your negative experience with our affiliate program, as detailed in your Trustpilot review. Your feedback is incredibly important to us, and we take such matters very seriously.

We’ve investigated the situation and found that the affiliate manager you dealt with, David, was a rogue employee who is no longer with VegasNova. His actions do not reflect our company’s values or commitment to our affiliates. We are actively working to address any damage caused by his misconduct.

To resolve this matter and ensure you are fairly compensated for your work, please contact our support team at support@vegasnova.com and ask to speak with Josh, our senior affiliate manager. We will reach out promptly to discuss your case, review any evidence you have, and make things right.

Thank you for bringing this to our attention, and we hope to rebuild your trust in VegasNova. We value your 20 years of industry experience and are committed to making this right.

Vegasnova からの回答

2025年5月15日

We are deeply sorry to hear about your negative experience with our affiliate program, as detailed in your Trustpilot review. Your feedback is incredibly important to us, and we take such matters very seriously.

We’ve investigated the situation and found that the affiliate manager you dealt with, David, was a rogue employee who is no longer with VegasNova. His actions do not reflect our company’s values or commitment to our affiliates. We are actively working to address any damage caused by his misconduct.

To resolve this matter and ensure you are fairly compensated for your work, please contact our support team at support@vegasnova.com and ask to speak with Josh, our senior affiliate manager. We will reach out promptly to discuss your case, review any evidence you have, and make things right.

Thank you for bringing this to our attention, and we hope to rebuild your trust in VegasNova. We value your 20 years of industry experience and are committed to making this right.

Best regards,

Vegasnova からの回答

2025年5月15日

We are deeply sorry to hear about your negative experience with our affiliate program, as detailed in your Trustpilot review. Your feedback is incredibly important to us, and we take such matters very seriously.

We’ve investigated the situation and found that the affiliate manager you dealt with, David, was a rogue employee who is no longer with VegasNova. His actions do not reflect our company’s values or commitment to our affiliates. We are actively working to address any damage caused by his misconduct.

To resolve this matter and ensure you are fairly compensated for your work, please contact our support team at support@vegasnova.com and ask to speak with Josh, our senior affiliate manager. We will reach out promptly to discuss your case, review any evidence you have, and make things right.

Thank you for bringing this to our attention, and we hope to rebuild your trust in VegasNova. We value your 20 years of industry experience and are committed to making this right.

Best regards,

Vegasnova からの回答

2025年6月19日

Hi Fredrik,

Thank you for sharing your experience.

We’re really glad to hear our support team made things easy and stress-free for you. Everyone runs into tech issues now and then, and we believe in helping without any pressure or confusion.

Clear guidance and quick fixes are exactly what we aim for, so it’s great to know that came through.

If you ever have any questions or suggestions, our 24/7 live support team is always ready to help.

Enjoy your games, and good luck.

VegasNova Team

Vegasnova からの回答

2025年5月15日

We are deeply sorry to hear about your negative experience with our affiliate program, as detailed in your Trustpilot review. Your feedback is incredibly important to us, and we take such matters very seriously.

We’ve investigated the situation and found that the affiliate manager you dealt with, David, was a rogue employee who is no longer with VegasNova. His actions do not reflect our company’s values or commitment to our affiliates. We are actively working to address any damage caused by his misconduct.

To resolve this matter and ensure you are fairly compensated for your work, please contact our support team at support@vegasnova.com and ask to speak with Josh, our senior affiliate manager. We will reach out promptly to discuss your case, review any evidence you have, and make things right.

Thank you for bringing this to our attention, and we hope to rebuild your trust in VegasNova. We value your 20 years of industry experience and are committed to making this right.

Best regards,

Vegasnova からの回答

2025年6月19日

Hi Jaylen,

Thank you for your thoughtful review.

We’re really glad Lisa was able to support you in the right way and turn a frustrating moment into a positive experience.

Our team always strives to provide the best possible service, and be helpful in every situation, and it’s great to see that came through.

If you ever have any questions or suggestions, our 24/7 live support team is always ready to help.

Enjoy your games, and good luck.

VegasNova Team

Vegasnova からの回答

2025年6月19日

Hi Claire,

Thank you for sharing your experience.

We’re really glad our support team could turn things around for you. Our customers are at the center of everything we do, and we always aim to treat every customer the best way possible while offering the best experience from start to finish.

It’s also great to hear that the app runs smoothly for you and that the promotions feel rewarding.

If you ever have any questions or suggestions, our 24/7 live support team is always ready to help. Enjoy your games, and good luck!

VegasNova Team

Vegasnova からの回答

2025年6月19日

Hi Anthony,

Thank you for the great feedback. We’re really glad to hear your issue was resolved quickly and that you were able to get right back to the fun.

It means a lot to know you’re enjoying the variety and quality of the games. We aim to offer something for every customer, and it’s always rewarding to hear that come through.

Thanks again for the recommendation.

VegasNova Team

Vegasnova からの回答

2025年6月19日

Hi Florence,

Thank you for sharing your experience.

We’re proud of the dedication our team brings to every interaction, and it’s great to hear that Mike delivered the level of service we aim for.

It's great to know you're enjoying the smooth gameplay and visuals. We work hard to deliver a top-tier experience, and feedback like yours keeps us motivated.

We truly appreciate the recommendation and look forward to having you back for more.

Vegas Nova Team

Vegasnova からの回答

2025年6月25日 に更新

25/06/2025 After customer's edit
Hi Erik,

Thank you for taking the time to share your experience, we truly regret that your first interaction with us was disappointing and did not reflect the level of service we hold ourselves to. What you encountered was not acceptable, and we want to be transparent in saying that, that person behaved in a way that does not align with our service values, and is no longer part of the team. We took internal actions because that’s not how we treat our customers, not then, not now.

We understand there was a misunderstanding regarding how the bonus needed to be claimed. It may not have been entirely clear during your visit, and we recognize how that could have led to confusion. We reviewed the case in full and went ahead and manually added the 150% welcome bonus based on your deposit, ensuring the offer was honoured and credited directly to your account.

We want to note that our customers voice matters and that we’re committed to turning things around when something doesn’t go right.

If you ever decide to give us another chance, we’ll be here to provide the experience and service you should have received from the beginning.

Thank you once again,

The Vegas Nova Team

31/03/2025
We’re truly sorry for your awful experience losing $500 and not receiving your 150% bonus—it’s not the service we aim to provide. We’re reaching out via email now to resolve this for you and ensure it’s made right. We appreciate your feedback and are committed to improving.