I had a really great experience at the Vein Centre Canterbury. Nelan was fantastic throughout — professional, friendly and really put me at ease. The service from start to finish was excellent, and mo... もっと見る
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所在地
所在地を変更24 St Georges Street, CT1 2SS Canterbury, GB
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Waited 15 mins past app.time. I didn't mind that. Made an appointment for procedure which I was going to query as it was with a different consultant. They rang me to change it to the consultant I s... もっと見る
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Following a heavy bleed from a vein while on holiday I needed to get checked out. While there was a considerable wait before I could get an appointment, as the centre I used is only open once a for... もっと見る
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I wasn't sure what to expect, but i needn't have worried as everyone i spoke to was friendly and explained everything in detail to me. I decided not to go ahead with further treatment, but that's my... もっと見る
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企業情報
当該企業による記述
VeinCentre are the UK's largest vein specialist with over 40 clinics nationwide. Varicose Veins | Thread Veins | Venous Ulcers
連絡先
24 St Georges Street, CT1 2SS, Canterbury, 英国
4.4
優良
28件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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VeinCentre - Canterbury からの回答
Hi Helen,
Thank you for your feedback. We’re so pleased you received excellent service and that the procedure was explained thoroughly.
It’s lovely to hear you found the team so pleasant.
Best wishes,
Dilly
VeinCentre - Canterbury からの回答
Hi Denise,
Thank you for your lovely feedback. We’re pleased to hear the team were friendly, helpful and answered all of your questions, helping you feel at ease throughout your visit.
Best wishes,
Dilly
Fairly local to where I live.
Fairly local to where I live.
The reception was good.
The consultant explained the procedure to me.
The actual ultra scan was made comfortable.
The scan results were explained to me.
Treatment was recommended.
2026年6月22日
VeinCentre - Canterbury からの回答
Hi David,
Thank you for your feedback. We’re pleased to hear your consultation and scan went smoothly, and that the team explained everything clearly throughout your appointment.
Best wishes,
Dilly
Disappointed with my treatment outcome
I am writing publicly in the hope that The Vein Centre Canterbury will finally respond to my concerns.
I paid approximately £3,000 for sclerotherapy treatment to remove my varicose veins. Following completion of the treatment, I had to return a few months later because a vein on my knee remained clearly visible and had not been successfully treated.
In addition, the brown staining caused by the treatment, which was carried out in July last year, is still present on both legs. The staining follows the treated vein tracts and is very obvious. I was advised that this should improve over time, but almost a year later it remains clearly visible and has become a significant cosmetic concern.
Over the last 10 day, I have sent three separate emails to the clinic asking for advice, support and information about how these issues can be addressed. Despite these repeated attempts to make contact, I have received no response, acknowledgement or telephone call.
While I understand that no medical treatment can guarantee perfect results and that side effects can occur, I do expect an appropriate standard of aftercare and communication, particularly after spending £3,000 on treatment. The complete lack of response has been extremely disappointing and has left me feeling ignored.
I would welcome a response from The Vein Centre Canterbury to explain why my enquiries have gone unanswered and to discuss what options may be available regarding the persistent staining and the unsatisfactory treatment outcome.
Until these concerns are addressed, I cannot recommend this clinic based on my experience
2026年6月2日
自発的なレビュー
VeinCentre - Canterbury からの回答
Hi Tracey,
Thank you for taking the time to share your feedback although we are very sorry to read your comments and would like the opportunity to put this right for you.
It's important to say that following treatment, some degree of staining can occur and may take time to settle. We completely appreciate how frustrating this must be and we'd like to reassess you to see how we can help.
Not receiving a reply to your emails is not the level of service we aim to provide. We have been very busy but that is no excuse, we should and will do better.
We’d really like the opportunity to review your treatment and ensure this is resolved in a way that you're happy with. A member of our team will be in touch to discuss this further and provide support.
With best wishes
Dilly
Friendly and clear on all counts
Would have been 5* but my 9.30 appointment was 20 mins late starting. Excellent customer service otherwise and easy and clear explanations.
2026年5月4日
VeinCentre - Canterbury からの回答
Hi Angela,
Thank you for taking the time to share your feedback. We’re really pleased to hear you found the service friendly, clear and easy to follow.
We’re sorry for the delay to your appointment, as we know your time is important and this isn’t the standard we normally provide.
We appreciate you highlighting this and hope to welcome you again in the future.
Kind regards,
Dilly
I had a really great experience at the Vein Centre Canterbury
I had a really great experience at the Vein Centre Canterbury. Nelan was fantastic throughout — professional, friendly and really put me at ease. The service from start to finish was excellent, and most importantly, my leg already feels so much better. I would highly recommend them.
2026年5月8日
自発的なレビュー
VeinCentre - Canterbury からの回答
Hi Sarah,
Thank you for your lovely feedback. We’re so pleased you had such a positive experience at our Canterbury clinic and that your Consultant, Dr Neelan Das, helped you feel at ease throughout. It’s wonderful to hear your leg is already feeling so much better.
Best wishes,
Dilly
Waited 15 mins past app.time
Waited 15 mins past app.time. I didn't mind that. Made an appointment for procedure which I was going to query as it was with a different consultant. They rang me to change it to the consultant I saw at appointment.
2026年4月27日
VeinCentre - Canterbury からの回答
Hi Jennifer,
Thank you for taking the time to share your feedback, however, we are sorry to read your comments. This isn’t the service we want to provide, particularly in relation to the delay you experienced on arrival and any confusion around your appointment.
Continuity of care with the same Consultant in every appointment is very important to us, and we’re pleased this was identified and corrected ahead of your treatment. We appreciate you highlighting this as it gives us the opportunity to review your experience internally.
Kind regards,
Dilly
Very helpful kind staff put my mind at…
Very helpful kind staff put my mind at ease about the whole procedure.
2026年4月17日
VeinCentre - Canterbury からの回答
Hi Charlotte,
Thank you for your kind words. We’re so pleased the team helped put your mind at ease and made you feel comfortable throughout your visit.
Best wishes,
Dilly
Greeted at reception and had a nice…
Greeted at reception and had a nice chat. The Dr was very informative, listened to my needs and allayed any worries or fears.
2026年3月13日
VeinCentre - Canterbury からの回答
Hi Diane,
Thank you for your feedback. We’re so pleased you felt welcomed on arrival and that your consultant took the time to listen and reassure you throughout your visit.
Best wishes,
Dilly
Excellent experience
The staff was friendly and helpful and knowledgeable. I felt like I was in great hands.
2026年2月13日
VeinCentre - Canterbury からの回答
Hi James,
Thank you for sharing your experience. We’re so pleased you found the team friendly, helpful and knowledgeable, and that you felt you were in great hands - that’s exactly how we want every patient to feel.
Best wishes,
Dilly
Very friendly and warm atmosphere
Lovely, very Friendly, a lovely relaxed atmosphere while being proffesional
2026年1月26日
VeinCentre - Canterbury からの回答
Dear Linda - it was lovely to read your review. Thank you so much for taking the time, we really appreciate it. If there's anything else we can do to help please reach out - we are here to support you every step of the way! With warm wishes, Jackie
Brilliant service
Brilliant service. Informative and friendly care. Honest and careful to manage patient expectations.
2026年1月9日
VeinCentre - Canterbury からの回答
Hi Frances. It is lovely to read your positive review thank you! I'll be sure to pass on the comments to our clinic team in Canterbury. All the very best, Jackie.
Friendly and professional staff
Friendly and professional staff. Treatment explained, alongside risks and possible side effects.
2025年9月19日
VeinCentre - Canterbury からの回答
Hi Sonia,
Thank you for your feedback. We’re pleased that the team explained the treatment clearly, including any risks and side effects, and that you found everyone friendly and professional throughout.
Best wishes,
Dilly
Professional and friendly
Excellent treatment from start to finish with friendly staff and medical personnel who put me at my ease.
I’m extremely pleased with the results and wouldn’t hesitate to recommend the VeinCentre.
2025年8月12日
VeinCentre - Canterbury からの回答
Hi Susan,
Thank you for your kind comments. We’re delighted you’re so pleased with your results and felt well supported from start to finish.
Best wishes,
Dilly
Fantastic results
Fantastic results, so pleased. My varicose veins were really bad. I had 4 of them lasered. I was back running after 2 weeks and the stockings were really easy to wear in the shower.
2025年8月12日
自発的なレビュー
VeinCentre - Canterbury からの回答
Hi Jennifer, thank you for such fantastic feedback. We’re so pleased to hear that you’re thrilled with your results and that your recovery went so smoothly. It’s wonderful that you were back running after just two weeks and found the aftercare easy to manage. Thank you for sharing your experience, we’re delighted to hear how happy you are with your results.
Best wishes,
Dilly
An excellent experience
An excellent experience. The treatment worked perfectly and my ankles are now a lot more able to be put on show in summer! The team were friendly, professional and enjoyable company and all-in-all, I would certainly recommend VeinCentre to anyone needing treatment in the Canterbury area.
2025年10月3日
自発的なレビュー
VeinCentre - Canterbury からの回答
Hi Charlotte,
Thank you so much for sharing your review! We're so pleased to hear your had a great experience with the team at Canterbury, and that you're feeling more confident ahead of next summer following treatment.
Best wishes,
Hannah
Consultancy
I wasn't sure what to expect, but i needn't have worried as everyone i spoke to was friendly and explained everything in detail to me. I decided not to go ahead with further treatment, but that's my personal choice. I was able to make my decision based on the details given during the consultancy.
2025年9月5日
VeinCentre - Canterbury からの回答
Hi Margaret,
Thank you for taking the time to leave us a review. We’re glad to hear you felt well informed and supported in making the decision that was right for you. It’s important to us that our patients feel confident in their choices, and we’re pleased you had a positive experience with our team.
Best regards,
Dilly
Highly recommended
First class from start to finish . Very friendly reception and excellent treatment from Dr N Das and Nurse Liz who were marvellous . Had a great result from main treatment and hope the same from today’s follow up . Have total confidence in their good hands .
2025年8月8日
自発的なレビュー
VeinCentre - Canterbury からの回答
Hi Christopher,
Thank you so much for your kind words and recommendation! We’re delighted to hear that you had such a positive experience with Dr. Das, Nurse Liz, and our reception team.
Best wishes,
Dilly
A much needed Vein Centre Clinic
Following a heavy bleed from a vein while on holiday I needed to get checked out.
While there was a considerable wait before I could get an appointment, as the centre I used is only open once a fortnight, it was necessary to undergo surgery.
Another wait until I could be booked in but now surgery has been successful with no further treatment required.
The treatment itself was painful in certain areas but acceptable to achieve results.
2025年5月2日
自発的なレビュー
VeinCentre - Canterbury からの回答
Hi Chris,
We're so glad we could help and that your treatment was successful with us! We really appreciate you trusting us with your care and for taking the time to share your feedback.
We apologise there was a bit more waiting than usual, and we really appreciate your understanding. It was a pleasure welcoming you to VeinCentre.
Best wishes,
Katie
I'd thoroughly recommend The Vein Clinic
The whole experience from start to finish was excellent. They advised me of exactly what treatment I would need in a clear and precise way. The lovely staff reassured me during the procedure and I felt very comfortable. I was in and out in an hour and had no issues with the procedure. My only regret was that I'd not had it done years ago!
2025年2月21日
VeinCentre - Canterbury からの回答
Hi Jayne,
Thank you so much for your lovely review, we really appreciate you taking the time to share your experience. We’re so pleased to hear that everything went smoothly and that you were in and out within the hour. It’s great to know our team helped you feel comfortable and supported throughout.
You’re certainly not alone in wishing you’d had the treatment sooner, we hear that often, and it’s always so rewarding to see the difference treatment makes.
Wishing you all the very best,
Katie
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