Wonderful service at Veincentre Stoke. Professional and friendly team. Dr Devaraj and Liz put me at ease throughout my consultation, procedure and follow up. I have purchased my first pair of shorts f... もっと見る
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所在地
所在地を変更Unit 3, Lyme Vale Court, ST4 6NW Stoke-on-Trent, GB
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Excellent service. Staff were friendly, professional and v helpful. My consultation was thorough and was explained to me in a clear and informative way enabling me to make an informed decision about a... もっと見る
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Visited Trent Vale vein centre. Staff were all very helpful and friendly, both on the phone and in person. Treatment was clearly explained and appointment was on time. Some initial pain from injectio... もっと見る
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Well organised treatment plan , everything clearly explained and backed up by information provided online. The investigations and treatment were painless and wearing the support stockings wasn’t a pr... もっと見る
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企業情報
当該企業による記述
VeinCentre are the UK's largest vein specialist with over 40 clinics nationwide. Varicose Veins | Thread Veins | Venous Ulcers
連絡先
Unit 3, Lyme Vale Court, ST4 6NW, Stoke-on-Trent, 英国
4.7
優良
83件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 97％に回答しています
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Wonderful service at Veincentre Stoke
Wonderful service at Veincentre Stoke. Professional and friendly team. Dr Devaraj and Liz put me at ease throughout my consultation, procedure and follow up. I have purchased my first pair of shorts for the gym which I can confidently wear not conscious of my legs anymore.
2026年8月19日
自発的なレビュー
VeinCentre - Stoke-on-Trent からの回答
Hi Dawn,
Thank you for such a lovely review. It’s fantastic to hear Dr Devaraj and Liz supported you throughout your consultation, treatment and follow-up.
And we love hearing that you’ve bought your first pair of gym shorts and can wear them with confidence! Thank you for sharing your experience with us.
Best wishes,
Dilly
Excellent service
Excellent service. Staff were friendly, professional and v helpful. My consultation was thorough and was explained to me in a clear and informative way enabling me to make an informed decision about any treatment. All my questions were answered and I was reassured on every point raised. I was very satisfied with my experience.
2026年7月28日
VeinCentre - Stoke-on-Trent からの回答
Hi Sharon,
Thank you for your thoughtful review. It’s great to hear your consultation gave you a clear understanding of your options and helped you feel confident in making your decision.
We’re so pleased all your questions were answered and that you felt reassured throughout the appointment.
Best wishes,
Dilly
Treatment for vainEverything about my experience was 5…
Everything about my experience was 5 star.staff nice and friendly,the doctor was really nice no pain everything was spot on strongly recommended 😁
2026年8月4日
自発的なレビュー
VeinCentre - Stoke-on-Trent からの回答
Hi Claire,
Thank you for your lovely feedback. It’s great to hear everything went so smoothly and that you found the whole team friendly and professional.
We’re really pleased you had such a positive experience and appreciate your strong recommendation!
Best wishes,
Dilly
VeinCentre - Stoke-on-Trent からの回答
Hi Llyn,
Thank you for your kind review. It's lovely to hear you found the team understanding, knowledgeable and friendly.
Best wishes,
Dilly
I have mixed feelings
I have mixed feelings. I had successful treatment of a varicose vein but the treatment for the superficial thread veins has left me in a worse state than when I began. I’ve had this treatment in the past by David West ( founder ) and the results were perfect.
Sadly I’m now left with horrible scars which I’ve been told that I have to live with.
The staff are extremely friendly warm and compassionate but I feel very let down by the outcome.
Consider carefully whether your superficial veins really need treatment and consider the potential consequences. I had no idea this could even happen..
2026年1月14日
自発的なレビュー
VeinCentre - Stoke-on-Trent からの回答
Hi Nicola,
Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about your experience and that, while your varicose vein treatment was successful, you’ve been left disappointed by the outcome of your thread vein treatment.
We’re pleased to hear that you found our team friendly, warm and compassionate, but we’re very sorry that you feel let down by the outcome and the impact this has had on you. The response to thread vein treatment can vary between individuals, and we understand how difficult this must feel, particularly having previously had such a positive result with us.
We’d really like the opportunity to review your treatment journey and understand more about your concerns. A member of our team will be in touch with you shortly to discuss this further and provide the support and guidance you need.
Kind regards,
Dilly
Visited Trent Vale vein centre
Visited Trent Vale vein centre. Staff were all very helpful and friendly, both on the phone and in person. Treatment was clearly explained and appointment was on time. Some initial pain from injections but soon over. David Wells and the nurse were very considerate and professional on my 1st visit and again on the follow up. After care explained clearly. My legs are so much improved I am very happy with the results. All in all a flawless service.
2026年6月16日
自発的なレビュー
VeinCentre - Stoke-on-Trent からの回答
Hi Carol,
Thank you for your wonderful feedback. We’re so pleased to hear you had such a positive experience at our Stoke-on-Trent clinic and that David Wells and the team looked after you so well throughout your treatment.
It’s fantastic to know everything was clearly explained, you felt well supported from consultation through to aftercare, and that you’re so happy with your results. Thank you for taking the time to share your experience.
Best wishes,
Dilly
Very happy with my treatment
Very happy with my treatment, Helen got rid of my thread veins with no problems. I shall definitely return if I need to.
2026年6月30日
自発的なレビュー
VeinCentre - Stoke-on-Trent からの回答
Hi Christopher,
Thank you for your lovely feedback. We’re delighted to hear you’re so pleased with your treatment and that Helen was able to successfully treat your thread veins.
We appreciate your kind words and look forward to welcoming you again if you ever need us.
Best wishes,
Dilly
Both legs varicose veins
Had varicose veins removed in both legs which were giving me problems so far i feel a lot better for it. My high blood pressure problems also got a lot better too. Very happy about it all
Just don't understand why the NHS didn't want to know ?
2026年4月8日
VeinCentre - Stoke-on-Trent からの回答
Hi Robert,
Thank you for sharing your experience. We’re delighted to hear your treatment has made such a positive difference and that you’re already feeling the benefits.
It’s wonderful to know you’re so happy with the outcome and we appreciate you taking the time to leave a review.
Best wishes,
Dilly
Excellent and effective treatment
Well organised treatment plan , everything clearly explained and backed up by information provided online. The investigations and treatment were painless and wearing the support stockings wasn’t a problem. I am amazed at the results, legs much more comfortable and appearance much better too.-Win Win.
Would highly recommend the care I was given st Newcastle(Staffs) vein Centre
2026年6月23日
自発的なレビュー
VeinCentre - Stoke-on-Trent からの回答
Hi Christina,
Thank you for your wonderful feedback. We’re delighted to hear you found the treatment process well organised and that everything was clearly explained throughout.
It’s fantastic to know you’re so pleased with the results and are already noticing improvements in both the comfort and appearance of your legs. Thank you for your recommendation and kind words about the team.
Best wishes,
Dilly
Poor customer service and overall experience
I had my treatment over 6 months ago. The procedure went well but after the healing process had "completed" i was still left with some veins and bruising. When I contacted the centre to say that I feel I still needed further treatment they said that I had to pay £250 for another consultation which was ridiculous, I of course refused and they inserted more product in my leg. Once this had "healed" I was left with dark noticeable bruising to one side of the leg. I called the clinic again and was told that I had to pay again and there was nothing that could be done, I told them that I wanted to speak to somebody else about it within their team and was told I would get a call back, the call back never happened. I called back a second time, to only be told the same thing. They could at least have the common courtesy to return a call when promised (twice), for all the money you pay, the after care is shocking. Making you aware before you part with your hard earned money. I will keep calling until somebody has the decency to address the issue. As you can tell, overall I am not very impressed with the level of customer service and had a higher expectation of the experience as a whole.
2026年6月11日
自発的なレビュー
VeinCentre - Stoke-on-Trent からの回答
Hi there,
Thank you for taking the time to share your feedback. We’re so sorry to hear about your treatment results and also that our support service fell short. This is not the experience we aim to provide our patients.
Following treatment, results and healing can vary between individuals, and sometimes further treatment may be recommended to achieve the desired outcome. However, it’s important that you feel supported throughout your recovery and we apologise that you did not receive the calls and experience you were expecting.
We’d really like the opportunity to review your treatment journey and resolve this for you. Please could you contact our team directly on 01782 753960 or email patientcare@veincentre.com so we can discuss this further.
Kind regards,
Dilly
Talking with Olivia on the phone was…
Talking with Olivia on the phone was really nice. Helpful and explaining everything 😌 Thank you
2026年6月3日
自発的なレビュー
VeinCentre - Stoke-on-Trent からの回答
Hi Zoltan,
Thank you for your kind feedback. We’re so pleased to hear Olivia was helpful, friendly and able to explain everything clearly during your call.
We’ll be sure to pass on your lovely comments to her.
Best wishes,
Dilly
Excellent team , excellent results
Friendly , efficient and professional team
Excellent results.
Procedure fully explained and expertly performed by Dr Krishnan, Liz , the clinic nurse , was reassuring, efficient and knowledgeable, Angela on reception was really helpful.
I had the procedure to relieve symptoms which have now completely gone , and my leg looks a whole lot better too as an added bonus !
I would highly recommend the Vein Centre for anyone contemplating treatment of their varicose veins
2025年11月28日
VeinCentre - Stoke-on-Trent からの回答
Hello Elizabeth - Thank you so much for taking the time to give us your feedback. We’re delighted to hear how happy you are with your results, and that your symptoms have completely resolved - that’s fantastic news! It’s great to know that Dr Krishnan, Liz and Angela helped make your experience reassuring, smooth and supportive throughout. We’re especially pleased that you’re not only feeling better but also more confident in how your leg looks as that added boost can make such a difference. Thank you once again for your recommendation, it really means a lot. Jackie.
Excellent service
These people are just brilliant in every way, they treat everyone with respect and dignity. They have treated me for an ulcer on my right foot that’s been bothering me for around 25 years. On my first visit they were positive that could help with my problem , sure enough 6 weeks after the surgery my ulcer has almost gone which started at 5” across now 1/4”, The NHS couldn’t help at all . All staff are very helpful right from the sales team ,receptionists nurses and surgeons and very friendly
2026年1月23日
自発的なレビュー
VeinCentre - Stoke-on-Trent からの回答
Hi Terrence,
Thank you for sharing your experience. We’re so pleased to hear the treatment has made such a positive difference for you after so many years. It means a lot to know you felt respected and well cared for by the whole team throughout your journey.
Best wishes,
Dilly
Excellent service from all involved
Excellent service from all involved - Thank You Krishnan, Liz and Ange
2025年12月3日
自発的なレビュー
VeinCentre - Stoke-on-Trent からの回答
Hi there,
Thank you for your kind review. We’re delighted to hear you received excellent service and will be sure to pass your thanks on to Krishnan, Liz and Ange. The team will really appreciate your feedback.
Best wishes,
Dilly
VeinCentre - Stoke-on-Trent からの回答
Hi David,
Thank you for your recommendation. We’re thrilled you’re so happy with your results - that means a great deal to the team.
Best wishes,
Dilly
A warm and understanding team
A warm and understanding team. Treatment worked and feel confident in showing my legs again. Customer service brilliant.
2025年10月16日
自発的なレビュー
VeinCentre - Stoke-on-Trent からの回答
Hi Georgina,
Thank you for your lovely comments. We’re so pleased you felt supported by a warm and understanding team, and even happier that your treatment has helped you feel confident showing your legs again. That’s wonderful to hear.
Best wishes,
Dilly
Very slick service delivered by a…
Very slick service delivered by a friendly but professional team
2026年2月25日
自発的なレビュー
VeinCentre - Stoke-on-Trent からの回答
Hi there,
Thank you for your kind feedback. We’re delighted you found the service slick, friendly and professional - exactly what we aim to provide for every patient.
Best wishes,
Dilly
VeinCentre - Stoke-on-Trent からの回答
Hi David,
Thank you for your feedback. We’re really pleased you were happy with your treatment and the care you received.
Best wishes,
Dilly
Everyone was very welcoming and the…
Everyone was very welcoming and the doctor explained everything so as I understood what is going to happen
2026年2月6日
VeinCentre - Stoke-on-Trent からの回答
Hi Debbie,
Thank you for your review. We’re so pleased you felt welcomed and that the doctor explained everything clearly so you know exactly what to expect.
Best wishes,
Dilly
Professional, efficient and friendly service.
Appointment was ahead of time and a welcome coffee was given on arrival. All staff were very professional and friendly and the procedure was explained fully at the initial consultation. On the day of the procedure I felt fully involved and enjoyed watching each step. A very relaxed and friendly clinic. Thank you Dr Wells. I will admire your skill when the stockings come off!
2026年2月3日
VeinCentre - Stoke-on-Trent からの回答
Hello Helen - it's lovely to hear from you and we are so pleased to hear your treatment went well. We will pass your kind words onto Dr David Wells and the team. Enjoy the moment when you take your stockings off! Many thanks once again, Jackie.
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