Totally disgusted. Ordered a GT 6Pro in grey, received a T2pro in gold and even the charger doesn’t fit. Don’t get turned over for a cheap item by this company, they spend more time on delivery trac... もっと見る
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So I actually kept using it daily since I got it, and the seams are way tighter than the floppy ones I used from the gym—those stretched uneven after a week, but here every loop still keeps its shape.... もっと見る
put it straight in the water and ignored the label honestly, but the moment I checked after two days the roots actually looked less dry. not like the last shop stuff that just sat sticky on top, this... もっと見る
The fact that you try to help. But to much repeated. In the end becomes boaring and also do not have time. So once or twice is enough. Please refrain from sending any more. Many thanks.
3.0
まあまあ
53件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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The fact that you try to help
The fact that you try to help. But to much repeated. In the end becomes boaring and also do not have time. So once or twice is enough. Please refrain from sending any more. Many thanks.
2026年8月12日
自発的なレビュー
The mobile hotspot they sent me is not…
The mobile hotspot they sent me is not the one I ordered off the advert and trying to get in touch with them is a no no
2026年8月12日
自発的なレビュー
Velaukgoods からの回答
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@velaukgoods.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
Rapid response to my query and handled…
Rapid response to my query and handled very well with quick resolution to the problem. Much appreciated.
2026年8月5日
自発的なレビュー
Totally disgusted
Totally disgusted. Ordered a GT 6Pro in grey, received a T2pro in gold and even the charger doesn’t fit. Don’t get turned over for a cheap item by this company, they spend more time on delivery tracking than product placement to orders.
Update 11/07/26
Replacement received, better but not as per pictures, battery barely lasts a day but customer service a lot better. Offered 50% refund but not received would seriously consider buying this product still
2026年7月27日
自発的なレビュー
Velaukgoods からの回答
Dear Customer,
Thank you for your valuable feedback. We are very sorry that we delivered the wrong product to you, and we fully understand how upsetting it is .Please accept our sincere apologies for this error and the poor support experience. To resolve this promptly, please send your order information to our customer service email address: service@velaukgoods.com. Our customer service team will attend to your request urgently and provide a suitable solution for you within 24 hours.
We are determined to fix this issue for you and appreciate your understanding. Thank you.
Is rubbish doesn’t do what promises
Is rubbish doesn’t do what promises. Is simple underwear poor quality
2026年4月16日
自発的なレビュー
Velaukgoods からの回答
Dear Customer, thank you very much for your valuable feedback.
We are deeply sorry to hear that you are dissatisfied with the quality and effectiveness of the product you purchased. It is our responsibility to ensure that every product meets our quality standards, and clearly, on this occasion, we have failed to meet your expectations. We fully understand your disappointment and take your shopping experience very seriously.
Please send details of the specific issue and the relevant order information to our customer service email address: service@velaukgoods.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a satisfactory resolution.
Velaukgoods からの回答
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@mapeelow.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Finally got to use it, roots actually perked up
put it straight in the water and ignored the label honestly, but the moment I checked after two days the roots actually looked less dry. not like the last shop stuff that just sat sticky on top, this one absorbs fast.
2026年5月18日
Did not work like advertised on…
Did not work like advertised on instagram at all what a rip off
2026年4月28日
自発的なレビュー
Velaukgoods からの回答
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@mapeelow.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
Switched from old bands, this stitching holds up
So I actually kept using it daily since I got it, and the seams are way tighter than the floppy ones I used from the gym—those stretched uneven after a week, but here every loop still keeps its shape. Only wish the fabric was a bit softer against bare skin, but honestly, it works.
2026年4月24日
The lost batteries
Fast delivery and how easy it was to order. The only problem I did have was when it was delivered the box was crushed. I don't believe it left your warehouse like that, but I did lose one pack of batteries. They had come apart and fell out of the box. So, otherwise I will buy again in the future.
2026年3月8日
Product rubbish poor quality doest fit…
Product rubbish poor quality doest fit together properly do no buy this item
2026年1月8日
自発的なレビュー
Velaukgoods からの回答
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@velaukgoods.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
A great product with good communication…
A great product with good communication and fast delivery .
2026年1月12日
自発的なレビュー
After using this item I was amazed at…
After using this item I was amazed at how fast the hair disappeared. This is 1,hell of a machine. I will definitely recommend to my friends and family. Keep up the good work 💯
2026年1月16日
自発的なレビュー
terrible quality
terrible quality. I ordered the bicycle set for for son and it was absolutely crap. I would say similar to ones in pound shop. Parts dint fit and i came with no instruction manual. There was no guidance on how to return it. so will nevee use this website again
2025年12月20日
自発的なレビュー
Velaukgoods からの回答
Dear Customer, thank you for taking the time to share your disappointing experience with the bicycle set ordered for your son.
We’re truly sorry to hear the product was of poor quality, with ill-fitting parts and no instruction manual included, and that you also faced difficulties finding guidance on how to return it—this falls far short of the standard we aim to provide, and we understand your frustration completely. To properly verify your order details, review the product quality issues and assist you with the return process, please send your complete order information to our customer service email: service@velaukgoods.com . Our dedicated team will assess your inquiry thoroughly and respond to you with a suitable solution within 24 hours.
We appreciate your patience as we work to resolve this matter for you.
The website is really confusing my…
The website is really confusing my order had gone through twice I contacted them and they sad they couldn’t cancel it it was done straight away iwill nor be using this site again
2026年2月2日
自発的なレビュー
I have not noticed any difference i…
I have not noticed any difference i have not seen any gunk coming out of the exhaust. I have not noticed any difference in the engine. Thank you.
2026年1月21日
自発的なレビュー
Velaukgoods からの回答
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@velaukgoods.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Bought a portable juicer
Bought a portable juicer - product leaked and power button didn’t work - the worst product I’ve bought on the internet - ever. Waiting to see what customer services looks like - not holding my breath!
The company have asked for more details - what more can I say? I have a photo and a video of the problems which I will send to their customer service we setvices - Trustpilot - do not delete this review - it is 100% valid - unfortunately your dite wouldn’t let me upload the pictures.
2025年12月29日
自発的なレビュー
Velaukgoods からの回答
Dear valued customer, thank you for taking the time to provide us with your valuable feedback.
We sincerely apologize for your unpleasant experience and fully understand your disappointment and dissatisfaction. We highly value your feedback and sincerely hope to have the opportunity to resolve this matter for you.
Please send the details of your situation and relevant information to our customer service email address: service@velaukgoods.com. Our professional customer service team will do their best to resolve the issue within 24 hours of receiving your email. We sincerely hope to compensate for the inconvenience this has caused you, and thank you again for your patience and understanding.
We hope to receive your understanding and have the opportunity to provide you with satisfactory service again.
The service was quick and efficient
The service was quick and efficient, the product is very good and simple to use, one slight improvement would be when there is no phone in place , the holder part rattles , which is a little annoying.overall though a good product
2025年12月1日
自発的なレビュー
Poor quality Takes forever to charge
Poor quality Takes forever to charge
Waste of time and money
2025年12月1日
自発的なレビュー
Velaukgoods からの回答
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@velaukgoods.com. Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
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