I ordered a single item and you sentâŠ
I ordered a single item and you sent the wrong size, next to sending nothing you canât do much worse. I did get an RMA, but Iâm still waiting for the correct item or a refund please.
Vellsboutique ããã®åç
Thank you for taking the time to share your experience. Iâm truly sorry that the item you received was not the correct size â I understand how frustrating that is, especially when you were expecting a simple, straightforward order.
Iâve checked on your return, and the tracking indicates that itâs currently in transit back to us. As soon as it arrives and is processed through our returns department, your RMA will move forward immediately. At that point, weâll be able to issue the correct replacement or provide a refund based on your preference.
We appreciate your patience, and weâre committed to resolving this for you as quickly as possible. If you have any questions in the meantime, Iâm here to help.