Verdant Parks レビュー 

We arrived on Thurston Manor and had no Tv or WiFi, despite repeated calls & visits to reception it wasn’t fixed, an engineer came on Monday to look at TV l, had to return tues (almost 5pm) & still couldnt fix issue, repeatedly called and made complaints to reception and head office. We were booked for 2 weeks, stayed for one and they wouldn’t offer any sort of refund, absolutely sickened. Whilst on park too there was a knife attack and several other issues. Would never go with Versant again, worse customer experience ever. Down almost £1000 and had miserable time.

We spent a week at Riverside park the setting is beautiful the park is very well maintained. The static caravan was a little run down but clean. A little TLC would sort that out.The staff are very friendly and can't do enough for you, the ducks and geese 🪿 are extremely friendly. The location is very well located for the beaches and castle,s also hiking trails. We will be back next year for a couple of long weekends with our little dog,can't wait.

I am an owner on Coldingham Bay Park and can honestly say I have only experienced poor, poor, and more poor service by the organisation. Nobody cares about any issues. We have had real concerns for over a year and still waiting for things in our caravan to be actioned. Emails get ignored, phone calls not returned. When you do approach the park they apologise and promise they will act upon things, a year later still nothing, and more apologies. Sadly I wiuldnt recomend anyone to purchase a caravan on this park. This is dissapointing as I tend to write positive reviews but have found nothing positive. The general staff some of them are lovely but thats where it starts n end. Verdant please start improving and stop getting it wrong !!!!!

My husband and I are just back from QUEENSBURY BAY and to be honest for the very first time in my life I didn’t want to go home!
The site is beautiful, the staff are amazing so friendly and accommodating, the General Manager Scott, well what can I say… he is outstanding!!
From start to finish our break was fantastic, so good we put in an offer for the gorgeous accommodation that we had been staying in!!
I would have been over the moon if it had been accepted.
The restaurant food was scrumptious ( the fish and chips were to die for, so good I ordered it three times ( on different nights, of course).

Lovely scenery, the park was immaculate and the staff were so friendly and helpful.
The site is dog friendly and the staff carry dog biscuits to make your furry friend welcome too.
Our dog never takes treats from anyone but the young lady in the restaurant ( sorry forgot your name), had such a special way with her that Archie ( our fussy JRT) was looking out for her for his treat!!
I absolutely loved my time at Queensbury Bay and would go back in a heartbeat.
My idea of heaven on earth, such a beautiful place, beautiful genuine people and such a relaxing place.
I can’t thank all the staff including the general manager Scott for such a lovely stay.
It was beyond anything I have experienced before at the many parks I have stayed in ( and there have been a few)
Verdant are doing things so right for their guests, the only down point of our stay was that our offer was rejected as I would have loved to be an owner at Queensbury Bay but sadly it wasn’t to be ❤️
Honestly guys everyone of you at Queensbury
Bay are amazing!!
Thank you all from the bottom of
My heart for making our stay memorable.
Selena, Alex and Archie🐾
XXX

We stayed at Heatherview stanhope from 30/7/26 till 07/08/26 8 nights,We were asked if we want an extra night for £85 as we had been to the park at least 12 Times and not had any real issues we jumped at it,Lovely lodge however,we arrived around 1930,got or key from club house,we got in unpacked,then noticed Dishwasher open,inside was lots of Dirty Dishes,so we checked around kitchen noticed a tray which looked like it had loads of burn food on it so checked the hob to find Tacks dripping with grease,and further trays Dirty,the microwave oven was dirty,we had to go out to eat as Reception was closed,next morning went in saw a woman Blond,glasses told her,she showed little interest,showed her photos we took again little interest,she gave a sorry we will get cleaners to clean,she said will put a report and some one will contact you,we heard nothing,when I got home I sent email to there Headoffice with photos again Have heard nothing,we have been to verdant leisure various parks going on for 26 plus times very disappointed in the way we have been treated,please contact me regarding this very unhappy sent email to there customer care with photos let's see if I get response.not Happy.

Dealt with Jenny at head office and she was so helpful and obliging. Wonderful experience. If only other companies had such wonderful staff. Thank you so much Jenny.

We had the best time here. Its laid back, not too big, excellent location. The static caravan (62) was perfect & the wifi was super fast, bar food was excellent & the entertainment was great fun. The play park and arcade were fab too. Highly recommend. We will definitely visit Scoutscroft again.

COLDINGHAM BAY
30 MAY 2026 UNTILL 20 JUNE 2026
21 NIGHTS
My husband and I went to Coldingham Bay for 7nights in March and had a lovely time so we booked another 2 breaks at the camp site 3 weeks 30 of May until 20 of June and 3 weeks 4 September until 25 September…
The caravan we booked says on the website
2 Bedrooms
Beds made up and towels provided
DECKING WITH A PICNIC BENCH
Designated parking space
When we arrived, in May we were allocated pitch no. 81 or 82 I cannot remember the correct number. The caravan was very nice, clean and tidy and everything that we would expect after been to the site in March. But it had no DECKING I complained I even showed the lady on reception on my lap top to prove it (IT HAS NOW BEEN TAKEN OFF YOUR WEB SITE)
While we were there about 10pn one night my husband took ill and we had to phone for an ambulance 999. I then phoned the night staff to report that there was an ambulance coming. Guess what on phoning the number given to me it said…THIS IS TESCO MOBILE I phoned again because I thought I was hearing things NO, SAME ANSWER…so we just waited. Then there was a knock on the door, IT WAS THE FAST RESPONSE. She said” I could not get in the site the bar was down.” But she was a local lady and knew somebody who had the code. The lady phoned the ambulance TO LET THEM KNOW. Where, oh, where, were the night staff ???
The ambulance took my husband to the hospital with a suspected Heart Attack… had difficulty in reversing the ambulance from our pitch to main road…where, oh, where, are the night staff ???
I went the following afternoon to report the incident. I was told that there was no night staff on the site (I thought it was law that there had to be night staff on a camp site)
I politely asked what should I do if it happened again and her reply was JUST GO HOME NOW. We could not believe what she had said.
The lady I was talking too, (we have had some more dealings with her before was very rude to me and my husband) The holiday in September for 3 weeks, when we booked in March we were told which caravan we had book, I think it was 93 or 95 we mentioned it to the lady and she told us that we had cancelled the booking I said that I had not, she then told me to come into the back office and showed me it on the computer and called me a liar when I said I had not cancelled it. She said we could go into to this other caravan but she had to have an answer immediately or we would lose it. Well! the particular caravan was the worst caravan on the site look unkept no outside area, right next to the road.
I asked to speak to the manager and I was politely told ‘SORRY HE IS PAINTING THE TOILETS’. Well, there is no answer to that ..IS THERE?
I have still got our booking for 3 weeks in September but after the way that we were treated I do not think that we will be going there again.
I think that when you read my revue you will see why I cannot give you more than
1 STAR
I would like to say the way that we were treated was disgusting.
We are both OAP
my husband is 91 years old
I am 86
I think that we both deserve a bit of respect

We have stayed at both Scoutscroft and Coldingham on several occasions.

We stayed at Coldingham last week and had a great week.

Tracey in Reception sorted out a couple of issues for us promptly and was very friendly and helpful. The maintenance man and one of the housekeeping staff were also
very helpful. The staff go the extra mile and it’s appreciated.

Queensberry Bay 1 jun 26 to 8 jun 26.
We visited the holiday park on above dates and just returned home. On the whole, we had a nice relaxing time and visited various places while there.
The weather was horrendous but it didn't keep us in. The caravan itself was clean but the oven was filthy and still had the remnants of the last person lunch. I had to clean the trays to allow us to use them. The toaster was a bit rusty and should have been cleaned also.
There was no entertainment in the new club house. Opened at 12 and last food orders 7.45 pm. Bar closed at 9. Although we were advised it would open until 10 pm at weekend. They do advertise entertainment 1 night at end of month for people going these dates.
The site is advertised as suitable for walking etc but we found it difficult to get onto the beach as the paths are narrow and uneven and not suitable if you have mobility issues.

A wonderful experience booking our latest stay with the team, we’ve been going to Verdant Parks for years and especially love Heather View for its location by the River Wear.

We we're looking for a dog friendly holiday and came across verdant parks,what an experience,we have booked up again this company is amazing.

We have been going to Queensberry bay park every year for as long as I can remember. We had a touring caravan and enjoyed the shoreline pitches long before Verdant leisure took over. We have sold our tourer and since then we have been enjoying a static on this site. We have no complaints about the site which is great. The staff are wonderful and the new facilities bar etc are great. Our gripe is we have booked a static for 4 nights beginning 01/06/26. We are carers for my wife's mother and something came up which would make it more convenient for us to go on the 22/06/26. Under their terms and conditions I am told I cannot change my booking because its less than 2 weeks before start date. Absolutely no good will at all.

Honestly, we had the absolute best time at Riverside Wooler Holiday Park. Right from the start, the reception team was super friendly, helpful, and you can tell they genuinely care about their guests. Our holiday home was spotless and thankfully had all the essentials (yes, including towels!).

​The location is stunning, surrounded by gorgeous countryside but still an easy, scenic stroll into the center of Wooler. We loved the Conny Owl restaurant, which felt brand new. Plus, it was a total lifesaver for the kids thanks to the soft play area and arcade games keeping them thoroughly entertained. The food? Just fantastic.

​Massive shoutout to Verdant Parks. I’ll definitely be recommending them to anyone craving a relaxing family escape!

The holiday came, we arrived and were disappointed in the approach/driveway there didn't seem to be any floral display as there used to be when Woolacombe Bay Parks owned it, just a few plants and bushes. The site seem to be in a but of a run down state, building not repainted, flower beds only loosely/thinly planted just general appearance with the exception of a few areas
Swimming Pools
Its July but the small outdoor pool around the Orchard was not open, still covered when in the past it was open from early June by the parks previous owners
As the small outside pool was closed and the only other outside pool was a fun pool, which was being enjoyed by all even though it was packed, we ventured to the large indoor pool and noticed when swimming that there was a scum park around the pool which looked like it had been there for a while, I made the mistake of touching it, not pleasant
Accommodation
We were allocated Pine Cones 24 which on the surface looked fine, it was really clean/spotless
Just a bit concerting that neither of the bedrooms had any drawers in them. Each room had 2 small wardrobes approx 600mm wide with a few coat hangers. There was now were to put folded clothes very disappointing having to leave most packed or spread out on the carpet. The double mattress was very hard and resulting backache in the mornings
The sofa in the lounge had seen better days as it was very soft and when sitting on it my knees came up to my chin, ended up using dining chairs.
Then TV was rather old but functional depending if you could get the remote to work
On the second full day of our holiday we popped in to reception, explained the situation relating to the hard mattress and the TV remote and to their credit arrangements were make to change the mattress for a slightly softer one and later in the day a gentleman appeared with a box of remotes for the TV, tried most of them and left us with on that worked.
I would like to take this opportunity to point out the reception, in fact all the staff and Golden Coast we came in contact with were very polite and helpful
We have been coming to Woolacombe Bay Parks for quite a long time and one of our favourites was Golden Coast and when Verdant Leisure took it over continued to come but now I'm not so sure. Taking into account our last experience of your budget accommodation and our limited income, the fact that we have to drive 289 miles each way just the get to the Woolacombe area.

The caravan was clean, comfortable but basic. No decor e.g pictures, ornaments, lamps- 2 tiny ones. No rubbish bins, only a tiny one under the kitchen sink, limited crockery & utensils, no salt & pepper pots. Splash out Verdant & make your caravans a bit more homely! We didn't eat at The Sandpiper but had some coffees after a walk one day & there were dogs with their owners at the majority of tables all sitting by the windows, where's the designated area? We're not dog lovers but we don't hate them either just give them another room? We understand there are a lot more caravans to be sited but this to me is detrimental to the views, we had no view just other caravans windows, too close! No shrubbery or trees in between. The best views are taken by private owners at the front of the site. We won't revisit, we've been to better, but the staff were lovely & friendly.

Booked a lovely Olive 2 Caravan for a week in October at above site. I chose the Olive 2 as it was new for 2025 and the photographs showed very spacious bedroom accommodation. On arrival it was clear the caravan we were allocated bore no relation to the one on the website from which we booked as the bedrooms were very much smaller with totally different layouts.
The following morning I went to reception to enquire as to why we had such a different caravan to the one that was chosen and paid for. I was immediately told that the website photographs were 'for illustration purposes only' and you may find your caravan is not exactly as shown. I was utterly shocked that they had engineered a situation where a beautiful caravan booked from their website turns out to be totally inferior to what had been chosen and paid for and that they excused this by inserting the phrase 'for illustration purposes only'. I see this as no more than a 'get out of jail card' for Verdant Leisure's deceitful tactics.
On the day we were leaving I asked for a copy of the complaint which was sent to their Head Office but this was refused although she confirmed they did have it. I was again told I would hear direct from Head Office in due course.
To date, 9th November 2025, there has been no word from them. This is just a warning that Verdant Leisure have the upper hand here with customers as when I checked the website - sure enough in very small writing was their 'get out of jail card' saying 'for illustration purposes only'. Frankly I consider this to be very underhand, probably contravenes the Trades Description Act, and a blatant policy to allocate inferior units which are displayed as much enhanced on their website.
Unfortunately there does not appear to be the option to upload photographs to show the stark difference between the website photographs displayed and the reality of what we were allocated. However I have managed to upload them to the Google Reviews site and to Trip Advisor. I have also sent these photographs to Trading Standards in Dunbar as Verdant Leisure's audacity to trick people like this is totally unacceptable.

We telephoned and checked a late arrival would be okay. Advised yes no problem, ring the number for security at reception on arrival. We arrived 2 hours earlier than expected at 21:45- everything shut up now lighting anywhere. Went to reception after hunting for it, and couldn't find a number anywhere. We phoned main office- shut. We phoned camp site shut. We drove around to see if we could find anyone, no luck. We eventually found a building with a number on, it was pitch black We found this by chance. Phoned the security number- straight to answer machine. We had a 4 year old and a dog in the car and had just travelled 5 hours. We telephoned hotels with no luck- we ended up staying in the car overnight. The reception staff were lovely the next morning, however declared on checking CCTV the bar was open at 21:57... it absolutely was not We were outside calling main reception at that exact time. We are still yet to have any reply or check in from main number or security despite numerous voicemails and emails.

Avoid like the plague. This company does not care they just want your money

I was, at verdant leisurecpowfoot 2023 a digrace power, cut off machinectrundling past all day long theycgave me, a discount so i went their place in wooler it was, brilliant decided this yearcearly mayv to go to their place in eriggmore i booked it octoberx2024, firstlyvi couldnt find the cc caravan after 30 minutes had to go back to reception, ia staff member walked down showxshow me where it, was, down a hill at end of lane this caravan had no coffee table no side lights in sutting room or bedrooms no where to hang wet towels no where in bathroomto put touleteries had to out everyrhibgbon floor. I am 75xwas on my own with dog i reported it attitude, armtcreceotion was, it, wasnt her, who put me there. Nwver felt so isatedxin my life will never be back or give verdant leisure my custom they just don't care

pitty that trust pilot dont do a minus score because this mob would have got the lowest possible.
DO NOT buy a van on one of this companies sites they will rip you off big time when you go to sell it
My wife does not do long journeys so we looked at buying a weekend get-a-way not too far from where we live, so went and looked at static caravans at viewfield manor in Kilwinning, we had a set price we were willing to spend, so had a look at the vans the site was selling and none of them were suitable after all who wants to spend 30K on a 10 to 15 year old van, so we looked to see who was selling private.We found a 4 year old one with new decking on the site selling for 2oK so we went and saw the owner and came down slightly in price due to some things we would need to replace, she was happy and re submitted the private sale document to the site, who did not want to buy it at 20K but as soon as they saw she was selling it 1500 cheaper they stopped the sale and forced her so sell it to them at the reduced cost, then by the time they take a percentage of that sale they gor her 4 year old van for 15K, so robbed me of the van and robbed her outright, they are now selling this same van on that site for £35K this has to be made illegal, so DO NOT GIVE THEM YOUR HARD EARNED CASH .....I would not give them the steam off my shit !!