I travel almost every week and have used multiple luggage pieces from different companies. I purchase my first Veria backpack on 2025 and as today I have bought 2 more and the quality of the product... ãã£ãšèŠã
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Iâm beyond disappointed with my experience. I purchased a backpack from Valeria Travel less than a year ago, expecting decent quality for the priceâbut itâs already falling apart. Thereâs a stre... ãã£ãšèŠã
Happy to report a great customer experience. My order was back-ordered and I was given specific dates when it was expected to be shipped out. When I contacted customer support and relayed that I was h... ãã£ãšèŠã
Good quality material and comfortable to either carry on back or in hand. A lot of storage compartments for easy access. The only reason I didnât give a 5 star is that it still uses the same old plas... ãã£ãšèŠã
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Durable, Functional Travel Bag
Just got back from a 5-day ski trip and it was such a great travel bag. The durability is really impressive, especially the structure on top, and the exterior pockets are massive which made it super easy to access accessories and travel items on the go. The side clips to condense the bag are a really smart upgrade from the Islander.
Overall it's a fantastic travel bag. I'd absolutely recommend it to anyone looking for a durable, well-designed backpack.
Perfection
This backpack stands out with its premium build quality and attention to detail. The materials feel durable yet lightweight, making it perfect for everyday use without sacrificing comfort. The stitching is solid throughout, and the zippers glide smoothly⊠which really adds to the overall high-end feel. Itâs both functional and stylish
Excellent Product and Customer Service
I travel almost every week and have used multiple luggage pieces from different companies. I purchase my first Veria backpack on 2025 and as today I have bought 2 more and the quality of the product is outstanding. Their Costumer Service is the best one that I have been in contact with, they answered in less than 24 hours and is a real person. Im not receiving any payment or gift for this review. This Company and their product is really good
Obsessed with my Veria Travel bag ð€
Obsessed with my Veria Travel bag ð€
Itâs the perfect mix of aesthetic and functional â super spacious, well organized, and goes with everything. I use it for the gym, travel, and everyday life.
Definitely worth it âš
Great experience with Veriatravel
Great experience with Veriatravel. The product quality exceeded my expectationsâdurable, well-designed, and exactly as described. Shipping was fast and everything arrived in perfect condition. Definitely worth it and Iâd recommend it to anyone looking for reliable travel gear.â
Solid backpack
I received my bag and after I figured out how to install the interior dividers (which only took a few minute) I checked out all off the zippers and pockets. It is an extremely well designed and solid bag. I'm sure that I will get tons of use with It. To say that I love my new bag is an understatement!
Iâm beyond disappointed with myâŠ
Iâm beyond disappointed with my experience. I purchased a backpack from Valeria Travel less than a year ago, expecting decent quality for the priceâbut itâs already falling apart. Thereâs a stress tear right by the zipper, from completely normal use. No overpacking, no abuseâjust everyday wear.
Whatâs worse is the response from customer service. I was told this is considered ânormal wear and tear,â and they offered absolutely no solutionâno replacement, no repair, nothing. Thatâs unacceptable for a product that hasnât even made it a full year.
Honestly, I would have been better off buying a cheaper knockoff on Amazon at this point. At least I wouldnât have expected quality or support.
If youâre considering buying from them, Iâd strongly suggest thinking twice. A companyâs true value shows when something goes wrongâand in this case, they completely dropped the ball.
Poor customer service
My wife got me the Islander Savvy which I had been wanting for a while. She got herself the Savvy Sling, but she wanted something else. I kept the sling bag for myself and got her the Commuter Backpack.
I love using my backpack and sling bag but my wife thought the commuter backpack was too big for her so I decided to return it and get a sling bag instead.
This is where my love for this product ends. The customer service is terrible. You can only email them as there is no phone number to call, let alone a human to talk to. Email responses take at least a day. We happen to have cut the tag but still have it with the bag, and they are using this as a reason to refuse the return even though the back pack is unused. Well, my wife did try to put it on her back. I donât really think that counts as using it.
I get that they are a small business and Iâm all for supporting them, but pissing off what little customer base you have is also not good for a small business.
I would have loved to get the sling bag for my wife but I think weâll stop buying from this company. I am not confident that they will ever take my return, so my wife will just have to learn to love her back pack (these are not cheap).
Happy to report a great customerâŠ
Happy to report a great customer experience. My order was back-ordered and I was given specific dates when it was expected to be shipped out. When I contacted customer support and relayed that I was hoping to use my new bag for an upcoming trip, they checked on things and helped expedite my order. The bag just arrived today, looks great and I'm happy to report that I can use for my trip. Thanks!
Really poor customer service
Really poor customer service. First, their platform converted my mailing address to shipping address when I hit PAY. So I tried to contact them. Finally sent emails that were answers the next day. Said they changed the shipping address. 5-6 days later, the item had not shipped. After another 24 hour exchange, they said the item had been out of stock but was back in and would ship âMonday or Tuesdayâ. Wednesday, the same thing, now shipping could be on Friday. Echoing what some others have experienced, they just kept lying about when the product would be available. I asked them to cancel and refund. They said they will. I will update this review when I get the refund.
Shame, it looks like a great product.
Absolutely Worth Every Penny!
Absolutely Worth Every Penny!
Iâve been using my Veria Travel Savvy Duffelpack on multiple trips now, and I couldnât be happier with it. From the moment I unpacked it, I could tell this bag was thoughtfully designed with travelers in mind. The build quality feels premium, the materials are durable, the stitching feels solid, and the overall finish looks great even after heavy use.
What I love most is how versatile and functional it is. The convertible duffel-to-backpack design makes it perfect for airports, weekend getaways, and even day-to-day use. The internal compartments are practical and roomy without feeling bulky, and Iâve been able to organize my gear (clothes, tech, toiletries, and more) with ease. Itâs also surprisingly comfortable to carry even when packed full.
Another nice touch is how well the bag holds up in all kinds of weather the materials give me confidence that my stuff stays protected whether Iâm in a plane cabin or walking through a light rain.
Overall, this has quickly become my go-to travel bag. Stylish, sturdy, and highly functional definitely 5 stars from me!
The best backpack I've ever owned!
Ordered the Savvy Backpack and the DuffelPack. I use them every day for commuting, the gym, and when I'm flying. Great quality, and I can easily find everything I need in the organized compartments. Coming back for more!
I keep coming back
I keep coming back. Ive got a few and recently got their duffelpack thats been really great! High quality bags that ive been recommending to everyone
Highly recommended!
Great customer service, fast delivery and great quality bags. Ive been loving their islander savvy, and the new rollerpack. Makes a great combo for traveling
Did not ship bag, said they were out of stock. Still no refund.
Purchased the backpack / travel bag in December and 45 days later it still has not shipped. With emails stating out of stock. Once I requested a refund, they keep telling me they are working on it. Email returns from this company are slow. The bag was $148. To date, still no refund.
Amazing Backpack & Customer Service
I have the savvy backpack for 2 months now. I've taken it on multiple trips and love it. I had some questions about the backpack and their customer service was very helpful and prompt with the responses. Would definitely recommend!!
I purchased one of their backpacks forâŠ
I purchased one of their backpacks for my son and he decided he wanted a different one so I ordered that one. I went to return the first one I bought. I sent pictures of the tags on the product back in the original packaging and the original bag use their label to ship back, I sent a picture of the receipt of dropping it off ups and they still refuse to refund me my $170 worst customer service Iâve ever experienced do not purchase from them if you are not 100% about keeping it or that the person you were buying it for I would like to keep it I will never purchase from them again.
Read the fine print, specs and details before buying.
Look at the details and fine print before deciding to make a purchase from this company. The customer service is not terrible, but itâs weak. The products are decent but not worth the high prices. Their empty weight is super heavy- so like I said, definitely check out the specs before purchasing. I couldnât believe how heavy it was. The return process took over a month and you have to check on your return a couple times to keep the ball rolling. It seems like they are hoping you forget about it. They donât refund you the high shipping cost either. you could find a very similar product for half the price on Amazon. I found a similar product at Macyâs for 1/3 the price.
Now of course theyâre going to have a predictable, transparent response full of fake words to this review, but everything I said above is true.
Misleading website and terrible customer service
I ordered a sling shoulder bag from their website that said it was available. The website said that it would ship within 4-6 days. I sent them an email on the 6th day and they said they said they sent me an email days earlier that the product I ordered was not in stock. I never received the email and their website should not have promoted an item that was not available. I should have read the reviews before ordering. Very disappointed.
Products are nice, you just might not get everything you ordered
Background - i ordered 3 backpacks and one travel organizer as gifts for Christmas this year (2025). The three backpacks arrived Christmas eve with no travel bag. I didn't have time to contact them then, so I wrapped the backpacks, broke down the giant box they came in, and contacted their customer service Christmas evening. They asked for a Pic of the package as it was delivered. Because I didn't take a Pic of the giant box with just the backpacks they say there's nothing they can do. I spent over $350 with them and they can't send me the $18 case I ordered and didn't receive. The backpacks are nice but given the experience I've had I'll never recommend them. I should've stuck with the brand name options but I was trying to support a smaller business. I learned my lesson.
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