Viaggiare Rent - Bergamo レビュー 649

We booked a car with this rental company through a broker. At the time of booking, our exact flight arrival time wasn’t finalized, but we were scheduled to land around noon. Unfortunately, our flight was slightly delayed, and we then faced a massive queue exiting airport security due to the UK and Non-EU passport regulations. By the time we made it to the desk, we were two hours late.

Unhelpful and Ignorant Desk Staff
The woman working at the desk immediately informed us that our booking was completely gone because we were two hours late, and that we would have to make a brand-new booking either with them or someone else. She kept repeating that we were supposed to call them over the phone to inform them of the late arrival. I tried to explain to her that we obviously couldn’t make a phone call while we were thousands of feet in the air on a flight, but she was incredibly ignorant, dismissive, and entirely unhelpful.

Zero Cooperation
I contacted our broker to get the situation resolved on the spot. When the broker tried to speak with her, she flat-out refused to talk to them, stating they had to call her company's head office directly. We tried calling the head office, but there was absolutely no answer.

To top it off, I asked her if the car we originally booked was still available. It was sitting right there, but she refused to give it to us under our original terms. Instead, she smugly told us we could rent it directly through them right now, but for three times the original price.

System Delays and Unprofessional Behaviour
Refusing to be ripped off, we had no choice but to rebook a new reservation through our broker. Because of their system delays, we had to wait around for three hours. When the paperwork finally went through, we ended up with the exact same car and had to deal with the exact same agent.

Unbelievably, once she got the new booking, her mood completely changed. She became overly chatty and even pointed out another couple with two children at the counter, gossiping to us that they were also having major difficulties with their booking as if it were a joke.

The car itself was perfectly fine, but the customer service was shocking. Avoid this company if you want a stress-free trip.

We had some trouble at check-in with card expiring soon (totally our fault). The young guy at the desk was a complete professional for the whole check-in process, spoke great English and was patient while we caused a queue behind us and got ourselves sorted.

The car was great and returning was pretty straightforward.

Miriam at Bergamo Airport was most helpful. We had a small hiccup with credit card not in lead drivers name. She helped us sort this.
Thank you Miriam

"A Nightmare Experience - Predatory Practices!"

Avoid Viaggiare Rent at Bergamo. They gave me a filthy car so I couldn't even check for scratches. The fuel policy is a joke (3/4 tank), making it impossible to refill accurately.

But the worst part: I arrived at the booth on time, but it was empty. The manager finally showed up, ignored the queue, and then charged me a €30 late fee for being ONE MINUTE LATE (18:30 instead of 18:29).

My 5-day rental was €57, and they charged €30 for 1 minute! They also refused to give me a fiscal receipt. This is a tourist trap. Stay away!

Wir haben bei Viaggiare Rent ein Auto für 5 Tage gemietet und waren insgesamt zufrieden. Der Preis war sehr attraktiv. Das Büro befindet sich zwar direkt am Flughafen, jedoch muss man zur Fahrzeugabholung trotzdem mit einem Shuttlebus zum Parkplatz 3 fahren, wo sich auch alle anderen Autovermieter befinden. Daher lohnt es sich aus unserer Sicht nicht, extra zu bezahlen, nur um „direkt am Flughafen“ zu buchen – am Ende fahren alle mit dem gleichen Bus weiter.
Bei der Abholung mussten wir nur etwa 5 Minuten auf den Shuttle warten, und es waren ungefähr 10 Personen im Bus. Bei der Rückgabe hingegen haben wir etwa 15 Minuten gewartet, und der Bus war komplett voll – viele standen mit Koffern im Gang, was etwas unangenehm war.
Das Auto selbst war sauber und in gutem Zustand. Bereits vorhandene Schäden waren dokumentiert. Wir haben noch eine zusätzliche kleine Delle entdeckt, diese dem Mitarbeiter gezeigt und einfach ein Foto gemacht und eingeschickt – es gab keinerlei Probleme.
Ein kleiner Minuspunkt war die Situation mit den Winterreifen: Wir sind am 23. März angekommen, und uns wurde vor Ort mitgeteilt, dass in Norditalien bis zum 15. April Winterreifen oder Schneeketten vorgeschrieben sind. Bei der Buchung gab es dazu keinen Hinweis, daher waren wir überrascht. Uns wurde sehr nachdrücklich angeboten, Winterreifen für 25 € pro Tag zu nehmen, was den Mietpreis extrem erhöht hätte. Alternativ hätten wir Schneeketten nehmen können. Da wir darauf nicht vorbereitet waren, haben wir beides abgelehnt und mussten eine entsprechende Verzichtserklärung unterschreiben. Kaution wurde erst nach 4 Wochen zurückerstattet.
Positiv war jedoch, dass uns keine zusätzlichen Versicherungen aufgedrängt wurden.
Insgesamt waren wir mit dem Auto und dem Service zufrieden. Für das nächste Mal wissen wir nun über die Regelung mit den Winterreifen Bescheid und würden wahrscheinlich zumindest Schneeketten in Betracht ziehen.
Vielen Dank – wir würden wieder buchen.

I left the car on October 31st and still haven't received the deposit
Please resolve this issue otherwise I will go ahead and file a complaint

Sabato 14 marzo abbiamo noleggiato 4 autovetture, Giulio è stato molto professionale ed efficiente. Le pratiche sono state espletate velocemente. Le auto consegnate, in perfette condizioni. Lo consiglio vivamente. Un grazie a Giulio per la sua gentilezza. Enza

Me parece una barbaridad que prefieran perder un cliente que conciliar con una multa o un reembolso parcial o bien utilizar el monto como crédito para una nueva reserva. Llegamos media hora tarde a recoger el auto que habíamos reservado y pagado y no quisieron hacer ningún tipo de arreglo simplemente se dejaron el dinero y no entregaron el carro.

I'd like to start by saying, they're not bad, and they're prob one of the better Italian rental companies. At least in my experience.
But there's a few random things that let them down, so a 3 is fair.
- snow chains. Every other company I've used includes these at booking. Not here. An extra 2/3 euros a day for them when you arrive. Ridiculous.
- return at Bergamo. 4pm....they all disappear. Noone at the rental desk in the car park. No instructions either, I had to go out on a limb while heading for a flight and guess that I should take the key back to the desk in the terminal as no drop box.
- different amounts charged as to what was booked through discover cars app. 20euro difference. Most likely just those stupid chains.
- car, dented and heavily scratched all over on every panel.

As I said, small things, but they detract from the enjoyment of the overall experience.

The people were really nice, exceptionally helpful. No issues with condition or cleanliness of the car upon return (although I did get warned to make sure it was clean when returned). Despite extra charges, still cheap enough.

Would I use them again, quite probably as some of the other companies are way way worse.

Multiple hidden charges which doubled rental cost. Hire car much smaller than advertised. Pick up not in terminal as advertised.

Apres avoir réservé et payé une location de voiture en ligne, ce loueur n'a jamais voulu nous donné la voiture car le permis de conduire a été jugé trop vieux et abîmé. Toutes les données sur le permis étaient lisibles et la preuve en est car vu que ce loueur nous a refusé nous avons du loueur une autre voiture et là nous n'avons rencontré aucun problème avec le permis de conduire. Ce loueur n'a à aucun moment cherché une solution pour nous aider. Vraiment c'était une tres mauvaise expérience.

Questa agenzia ci ha letteralmente salvato dopo che un'altro desk (più famoso e blasonato) ci aveva detto che la nostra auto pagata e prenotata non c'era perché non avevano più mezzi. Viaggiare Rent più precisamente Miriam, nel giro di dieci minuti ci ha trovato la soluzione ideal ad un costo competitivo e con tutte le varie forme di garanzia incluse. Deposito cauzionale molto basso.
Grazie davvero di cuore.

Consigliamo vivamente l’agenzia Viaggiare a Bergamo. A causa di un problema dell’ultimo minuto con un’altra prenotazione, ci siamo ritrovati senza macchina, ma qui abbiamo trovato grande disponibilità e professionalità.

Un ringraziamento speciale a Maria per la sua gentilezza e reattività: ci ha aiutati a trovare rapidamente una soluzione e ha davvero fatto la differenza. Grazie ancora per l’ottimo servizio!

Passez votre chemin ! Cette société est malhonnête ! J'avais réservé sur leur site internet un véhicule pour Bergame avec assurance omnium complète et arrivé sur place ils ont essayé de me vendre LEUR assurance c'est-à-dire que quand vous réservez la voiture sur internet c'est une autre société qui vous vend l'assurance. Si vous avez un souci sur place la société Viaggiare vous facture le montant et ensuite c'est à vous d'essayer de récupérer le montant via l'assurance que vous avez souscrit. Bon courage... Ils vous font signer la réception du véhicule sur un écran tactile et vous ne voyez donc pas ce que vous signez car le contrat vous est envoyé après sur votre adresse email donc trop tard... Lors de la restitution du véhicule il n'y a personne pour faire l'état des lieux. Vous devez simplement déposer la clé dans une boîte aux lettres et donc vous ne serez pas présent pour faire l'état des lieux avec le responsable et là aussi ils pourront vous facturer des frais imaginaires... Ils conservent vos données de carte bancaire et, pour en avoir été là victime, ils vous facturent 4 mois après avoir fait votre voyage, des sois-disants frais de dossier pour la réception et le traitement d'une amende. Amende que je n'ai jamais reçue chez moi... Total : 85,40€... 🤬🤬🤬🤬
Passez votre chemin !

PROFESSIONALITA' ZERO. Mai avuta un esperienza così negativa in un noleggio auto come in questo caso! Ho prenotato nella sede di BERGAMO un auto da questa compagnia un mese e mezzo prima del mio viaggio, mi serviva un auto con pneumatici invernali perchè sarei dovuta andare in montagna, ho chiamato più volte per chiedere se fosse tutto ok. Al momento del ritiro (prenotato per le 11 del mattino) mi dicono che l'auto non era disponibile e che loro non potevano fare niente, offrendomi come alternativa un auto con GOMME ESTIVE e le catene, senza offrirmi neanche nessun tipo di rimborso. HO PAGATO L'AUTO CON L'EQUIPAGGIAMENTO INVERNALE PIU DEL DOPPIO DI QUANTO MI SAREBBE COSTATA L'AUTO CON SOLE CATENE, proprio perchè avevo necessità di avere gomme invernali. Dopo il mio insistere sul fatto che non potevo accettare quello scambio, e che avevo prenotato per quell'auto, l'unica alternativa che mi hanno saputo offrire è stata quella di recarmi NELLA SEDE DI VERONA , (IO AVEVO PRENOTATO A BERGAMO) per prendere un auto che sarebbe dovuta rientrare alle 14.30 (ripeto, la mia prenotazione era per le 11). Non solo ho perso più di 4 ore, perso un appuntamento, ho inoltre dovuto PAGARE LA BENZINA per recarmi nella loro sede di Verona, pagare il casello autostradale di una strada che non avrei mai dovuto fare, e l'auto alla fine mi è stata consegnata dopo le 15. Tutto senza offrire nessun tipo di rimborso per il gravissimo disagio creato a causa solo loro, ma pure costringendomi a fare spese in più che non avrei dovuto sostenere. Per me tutto questo è folle. MAI PIU' con questa compagnia

Il personale che segue il cliente al parcheggio e' molto disponibile e professionale, e quello dell'ufficio e' sempre molto presente e attento alle richieste. La gentilezza e' una loro caratteristica, ma non sempre i clienti sono educati (quelli che spesso trovo in fila davanti a me...). Che pazienza! Recentemente ho dimenticato in auto una valigetta importante e loro me l'hanno custodita e poi riconsegnata quando sono ripassata dall'aeroporto di Orio al Serio

Grande simpatia

Le persone erano molto amicevoli e il servizio era molto buono. La maccina era nuova e l esperienza era molto piacevole. Griaze molto.

Un po’ di attesa ma poi tutto liscio dopo aver firmato ,arriva all’istante contratto tramite mail con eventuali danni dell’auto che andranno a consegnare..facile e intuitiva uscita per prendere la navetta,il tempo di trovare il box la macchina era già pronta per ritiro