Viaggiare Rent - Roma レビュー 215

The worst holiday experience I have had in my 50 years, avoid these guys before they ruin your whole trip.
Went to Rome airport (FCO) to pick up my Fiat 500 that I had already paid for through Discover to go to my friends wedding. No Fiats there so ended up with a Mahindra, shockingly bad car but that's fine. Went to pay the deposit with my credit card but for some reason it wouldn't work in their machine, asked them to tap it but they said they can't do that (I had been using the card fine in Rome for the last few days), the only other way was another credit card (How many people carry 2 credit cards?) or a debit card which I had BUT this meant I had to use their insurance which was an EXTRA 500 EUROS!!!!!!
I told them where to go and walked away to calm down and assess my options. When I spoke to other car rental places there they wanted 1400 euros for a car without a booking. So I went back to Viaggiare, apologised and said ok I'll have to take the disgusting 500 euros option. They said oh we cancelled your booking now so actually it will now be 800 EUROS!!!!!!!!!!!!!!!!! Because I was going to a friends wedding in Umbria that started in 3 hours I had to do it.
Scumbags. Do not go near this company or they will cost you the price of a holiday before it even starts. Everything you've heard about the car rental industry is true, super corrupt gangsters in horrible little uniforms.
Funnily enough the drop off in Brindisa was lovely and totally pain free.

I rent a car at Roma Fiumicino on April 2026. They had just changed the pick up location without any communication. There were on the voucher and at the airport the sign of viaggiare rent to a tower but there was noone there. They moved to another tower without notice. When arrived a the tower written on the voucher, at the right time I made several calls to viaggiare rent but noone answered. I had to wait 1 hour and ask to other car rentals to reach the new place. At the viaggiare rent desk, the employees said that they were simply to enganged with other client to bother to respond at my several calls. The staff was surely not well trained and also not kind at all. I don't recommend this agency and for sure i will not book again with them.

Extremely disappointing experience with Viaggiare. I had a confirmed reservation through Rentalcars.com and arrived only about one hour after the scheduled pickup time. Despite the minimal delay, the staff refused to provide the vehicle and offered no reasonable solution or flexibility.

What made the situation worse was the lack of customer service. Instead of trying to help, rebook, or offer an alternative vehicle, I was simply told that the reservation was no longer valid. A one-hour delay should not automatically result in a customer being left stranded, especially when the rental office is still open.

The policies may be written somewhere in the terms and conditions, but the way they were applied felt completely disproportionate and customer-unfriendly. If you are considering renting from Viaggiare, be aware that even a relatively small delay can result in losing your reservation with little or no assistance from staff.

Based on my experience, I would not rent from this company again and would strongly recommend looking at other rental providers with more reasonable customer service and flexibility.

Personale fantastico e competente la ragazza alla consegna (napoletana) super gentile a con uno splendido sorriso al desk un signore competente gentile ma soprattutto capace e risolutivo di con tanta pazienza…. Non trovavo il pin della carta!!!!! Una esperienza molto buona i prezzi sul loro sito non economici ma lo staff e eccezionale

Personale al banco gentile e disponibile. Ho avuto un problema con l'auto moleggiata e me l'hanno sostituita subito con molta professionalità. Consigliatissimi (e infatti ho appena noleggiato con loro di nuovo)

Ladroes disfarçados de agencia, nao te reembolsam mesmo que nao toque na chace do carro, te mostram uma foto de um carro num telefone e depois afirmam que voce viu o carro antes, nao te reembolsam e sao mal educados. Evitem ( ou melhor, nunca aluguem nesta agencia) ahh, ficaram com mil euros, bastou eu assinar um contrato e tudo mudou, fui ver o carro e nao nos cabia, tentamos um carro maior mas eles nao tinham, dae tudo mudou, nao se estornava cartao e agora recebi um e-mail da central deles me dizendo que nao vao nos reçarcir nada, nem uum valor, eu nem toquei na chave do carro num telefone. Sao ladroes. Nao usem essa agencia.

pelo aque li eles

Ho avuto modo di noleggiare un' auto con loro, ho ricevuto un buon servizio al ritiro dell' auto anche se può essere sicuramente velocizzato. L'auto era proprio quella prenotata ed in ottimo stato di meccanica, carrozzeria e pulizia. Ottimo anche il servizio di consegna con la cortesia di Marco che ha accuratamente visionato il veicolo.

Personale gentile e molto corretto. Cercano sempre di capire le esigenze del cliente al quale suggeriscono le migliori soluzioni

Tralascio l'auto data... una auto che non dovrebbe neanche essere omologata in Italia.. ma al rientro nessuno nel parcheggio a cui lasciare le chiavi e nessun box dove lasciarle.
Le ho portate fino agli uffici dove non mi hanno rilasciato neanche una ricevuta. Dopo 3 giorni hanno addebitato le spese per il rientro oltre i 29 minuti di tolleranza (quando ero arrivato 30 minuti prima del dovuto).
Consiglio? EVITATELA!!

Ho noleggiato con loro una C3 dal 14 al 21 aprile 2026 e mi sono trovato molto bene. Gentili, onesti e la macchina era pulita ed efficiente.Li consiglio
Francesco

Car broke down on the second day, called the breakdown company as instructed but now the want me to pay the breakdown charge or €375 ! Don’t understand why I have to pay, No apologies for the inconvenience just an extra charge.
Now being threatened that they will just take the money from my card. Nice people to do business with

Alla consegna dell'auto Ivan è stato gentilissimo

Alex helped is when our other car rental rwfused credit card as no full name on card. He offered us a great service and was kind and helpful. Bravo, Alex. Roma.

Auto nuovissima, ritorneremo sicuramente.

Buonissina atenzione di Alex.
Grazie mille

We arrived with a reservation. The nan told us he did not have a car for.us and tried to let us pay for an exclusive car more than 5 times more than the price we paid for making the reservation. The man was very un helpful, very unfriendly. Terrible experience. I rented already cars all over the world but never had such a terrible experience with a car rental. This offiice at Roma airport is to be avoided at any cost.

Abbiamo preso un auto con questa compagnia e ci siamo trovati benissimo. Alex e Andrea sono stati gentiissimi e disponibili ad aiutarci e venire incontro alle nostre esigenze!
Piero e Mara

Ho dovuto cambiare i tergicristalli consumati seguendo le istruzioni del banco Viaggiare rent di Fiumicino e avrei dovuto avere un rimborso sulla carta, invece nessun rimborso. Non sono affidabili.

Nos atendió Alex, nos ayudó mucho y tuvo muy buena predisposición! Los recomiendo

Tutto molto bene. Tempistiche veloci, nessun problema riscontrato, prezzo congruo.