Victorykiit レビュー 17

Victorykiit からの回答

2025年6月6日

Hi,

Thanks for your feedback, though we’d like to clarify a few key points that appear to have been missed.

Your order was placed on a Saturday and dispatched the next working day. Our shipping timeframe is clearly outlined on our website as 7–15 working days after dispatch, and your order was still well within that timeframe when you left this review. Shipping information was also explained thoroughly in the confirmation email you received, including specific guidance that tracking typically does not update for 5–7 working days after dispatch. Despite this, you contacted us after just 3 working days, questioning why tracking hadn't updated — which was completely normal and expected, as per the instructions we provided in the email.

Regarding communication: on our website and in our auto-reply (which you received) it explains that we aim to reply within max 72 working hours (3 working days), although we always strive to reply sooner, and that emails are grouped chronologically in our system. Unfortunately, you sent your first message over the weekend and followed up again just 36 hours later — before our response window had even elapsed. By replying before receiving our reply, your latest message moved your enquiry further down the queue, which is also explained in the auto-reply you received and again on our website.

We are a small team, and we always do our best to assist promptly and clearly. In this case, everything was processed on time, and your parcel arrived at the delivery hub on schedule and within our stated timeframe.

We understand delays can be frustrating, but we kindly ask that customers read the shipping terms on our website and follow the instructions in our emails before assuming there’s an issue or leaving negative reviews. It’s not fair to suggest you were ignored when your order was on time and your emails were responded to within a reasonable timeframe had they been allowed to follow the normal reply window.

We’d appreciate it if your review could be updated in light of this clarification.

Many thanks,
victorykiits

Victorykiit からの回答

2025年6月6日

Hi,

Thanks for your feedback, though we’d like to clarify a few key points that appear to have been missed.

Your order was placed on a Saturday and dispatched the next working day. Our shipping timeframe is clearly outlined on our website as 7–15 working days after dispatch, and your order was still well within that timeframe when you left this review. Shipping information was also explained thoroughly in the confirmation email you received, including specific guidance that tracking typically does not update for 5–7 working days after dispatch. Despite this, you contacted us after just 3 working days, questioning why tracking hadn't updated — which was completely normal and expected, as per the instructions we provided in the email.

Regarding communication: on our website and in our auto-reply (which you received) it explains that we aim to reply within max 72 working hours (3 working days), although we always strive to reply sooner, and that emails are grouped chronologically in our system. Unfortunately, you sent your first message over the weekend and followed up again just 36 hours later — before our response window had even elapsed. By replying before receiving our reply, your latest message moved your enquiry further down the queue, which is also explained in the auto-reply you received and again on our website.

We are a small team, and we always do our best to assist promptly and clearly. In this case, everything was processed on time, and your parcel arrived at the delivery hub on schedule and within our stated timeframe.

We understand delays can be frustrating, but we kindly ask that customers read the shipping terms on our website and follow the instructions in our emails before assuming there’s an issue or leaving negative reviews. It’s not fair to suggest you were ignored when your order was on time and your emails were responded to within a reasonable timeframe had they been allowed to follow the normal reply window.

We’d appreciate it if your review could be updated in light of this clarification.

Many thanks,
victorykiits

Victorykiit からの回答

2025年6月6日

Hi,

Thanks for your feedback, though we’d like to clarify a few key points that appear to have been missed.

Your order was placed on a Saturday and dispatched the next working day. Our shipping timeframe is clearly outlined on our website as 7–15 working days after dispatch, and your order was still well within that timeframe when you left this review. Shipping information was also explained thoroughly in the confirmation email you received, including specific guidance that tracking typically does not update for 5–7 working days after dispatch. Despite this, you contacted us after just 3 working days, questioning why tracking hadn't updated — which was completely normal and expected, as per the instructions we provided in the email.

Regarding communication: on our website and in our auto-reply (which you received) it explains that we aim to reply within max 72 working hours (3 working days), although we always strive to reply sooner, and that emails are grouped chronologically in our system. Unfortunately, you sent your first message over the weekend and followed up again just 36 hours later — before our response window had even elapsed. By replying before receiving our reply, your latest message moved your enquiry further down the queue, which is also explained in the auto-reply you received and again on our website.

We are a small team, and we always do our best to assist promptly and clearly. In this case, everything was processed on time, and your parcel arrived at the delivery hub on schedule and within our stated timeframe.

We understand delays can be frustrating, but we kindly ask that customers read the shipping terms on our website and follow the instructions in our emails before assuming there’s an issue or leaving negative reviews. It’s not fair to suggest you were ignored when your order was on time and your emails were responded to within a reasonable timeframe had they been allowed to follow the normal reply window.

We’d appreciate it if your review could be updated in light of this clarification.

Many thanks,
victorykiits

Victorykiit からの回答

2025年6月6日

Hi,

Thanks for your feedback, though we’d like to clarify a few key points that appear to have been missed.

Your order was placed on a Saturday and dispatched the next working day. Our shipping timeframe is clearly outlined on our website as 7–15 working days after dispatch, and your order was still well within that timeframe when you left this review. Shipping information was also explained thoroughly in the confirmation email you received, including specific guidance that tracking typically does not update for 5–7 working days after dispatch. Despite this, you contacted us after just 3 working days, questioning why tracking hadn't updated — which was completely normal and expected, as per the instructions we provided in the email.

Regarding communication: on our website and in our auto-reply (which you received) it explains that we aim to reply within max 72 working hours (3 working days), although we always strive to reply sooner, and that emails are grouped chronologically in our system. Unfortunately, you sent your first message over the weekend and followed up again just 36 hours later — before our response window had even elapsed. By replying before receiving our reply, your latest message moved your enquiry further down the queue, which is also explained in the auto-reply you received and again on our website.

We are a small team, and we always do our best to assist promptly and clearly. In this case, everything was processed on time, and your parcel arrived at the delivery hub on schedule and within our stated timeframe.

We understand delays can be frustrating, but we kindly ask that customers read the shipping terms on our website and follow the instructions in our emails before assuming there’s an issue or leaving negative reviews. It’s not fair to suggest you were ignored when your order was on time and your emails were responded to within a reasonable timeframe had they been allowed to follow the normal reply window.

We’d appreciate it if your review could be updated in light of this clarification.

Many thanks,
victorykiits

Victorykiit からの回答

2025年6月6日

Hi,

Thanks for your feedback, though we’d like to clarify a few key points that appear to have been missed.

Your order was placed on a Saturday and dispatched the next working day. Our shipping timeframe is clearly outlined on our website as 7–15 working days after dispatch, and your order was still well within that timeframe when you left this review. Shipping information was also explained thoroughly in the confirmation email you received, including specific guidance that tracking typically does not update for 5–7 working days after dispatch. Despite this, you contacted us after just 3 working days, questioning why tracking hadn't updated — which was completely normal and expected, as per the instructions we provided in the email.

Regarding communication: on our website and in our auto-reply (which you received) it explains that we aim to reply within max 72 working hours (3 working days), although we always strive to reply sooner, and that emails are grouped chronologically in our system. Unfortunately, you sent your first message over the weekend and followed up again just 36 hours later — before our response window had even elapsed. By replying before receiving our reply, your latest message moved your enquiry further down the queue, which is also explained in the auto-reply you received and again on our website.

We are a small team, and we always do our best to assist promptly and clearly. In this case, everything was processed on time, and your parcel arrived at the delivery hub on schedule and within our stated timeframe.

We understand delays can be frustrating, but we kindly ask that customers read the shipping terms on our website and follow the instructions in our emails before assuming there’s an issue or leaving negative reviews. It’s not fair to suggest you were ignored when your order was on time and your emails were responded to within a reasonable timeframe had they been allowed to follow the normal reply window.

We’d appreciate it if your review could be updated in light of this clarification.

Many thanks,
victorykiits

Victorykiit からの回答

2025年6月6日

Hi,

Thanks for your feedback, though we’d like to clarify a few key points that appear to have been missed.

Your order was placed on a Saturday and dispatched the next working day. Our shipping timeframe is clearly outlined on our website as 7–15 working days after dispatch, and your order was still well within that timeframe when you left this review. Shipping information was also explained thoroughly in the confirmation email you received, including specific guidance that tracking typically does not update for 5–7 working days after dispatch. Despite this, you contacted us after just 3 working days, questioning why tracking hadn't updated — which was completely normal and expected, as per the instructions we provided in the email.

Regarding communication: on our website and in our auto-reply (which you received) it explains that we aim to reply within max 72 working hours (3 working days), although we always strive to reply sooner, and that emails are grouped chronologically in our system. Unfortunately, you sent your first message over the weekend and followed up again just 36 hours later — before our response window had even elapsed. By replying before receiving our reply, your latest message moved your enquiry further down the queue, which is also explained in the auto-reply you received and again on our website.

We are a small team, and we always do our best to assist promptly and clearly. In this case, everything was processed on time, and your parcel arrived at the delivery hub on schedule and within our stated timeframe.

We understand delays can be frustrating, but we kindly ask that customers read the shipping terms on our website and follow the instructions in our emails before assuming there’s an issue or leaving negative reviews. It’s not fair to suggest you were ignored when your order was on time and your emails were responded to within a reasonable timeframe had they been allowed to follow the normal reply window.

We’d appreciate it if your review could be updated in light of this clarification.

Many thanks,
victorykits