ââOrder ID: [0370000401767] âTerrible experience. Received a greenhouse with defective part A6-4Ã1. After two failed attempts by vidaXL to send a functional replacement (both times defective!),... ãã£ãšèŠã
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ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
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Pirkome dvi lovas. Pirmiausia nuotraukų atitikimas realybÄ labai maÅŸas, o antra lovos surinkimas buvo neįmanomas nes varÅŸtų vietos ant vienų pagaliukų ir ant rÄmo neatitiko visiÅ¡kai... Visaip kaip dÄl... ãã£ãšèŠã
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Su pristatymu viskas gerai, bet nusiviliu kokybe. Baldo plokÅ¡tÄs visiÅ¡kai nekokybiÅ¡kos, kai kurios subraiÅŸytos. Vienoje net nebuvo skylių, reikalingų tvarkingai surinkti baldÄ . GrÄÅŸiant skyles, vos... ãã£ãšèŠã
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Greitas atsakymas į klausimus, mandagus ir aiÅ¡kus bendravimas, galimybÄ sumokÄti pristatant prekÄ, nemokamas pristatymas, grÄ ÅŸinimo garantijos - tai dalykai, kurie Jus daro patraukliais pirkÄjui, esu... ãã£ãšèŠã
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vidaXL yra tarptautinis internetinis maÅŸmenininkas, kuriame gali rasti visko, ko reikia tavo namams, sodui, garaÅŸui ir âpasidaryk patsâ projektams. MÅ«sų koncepcija grindÅŸiama plataus gaminių asortimento siÅ«lymu, leidÅŸianÄiu ÅŸmonÄms iÅ¡leisti maÅŸiau. Naudodami paprastus sÄ naudų maÅŸinimo sprendimus, kurie nedaro neigiamos įtakos gaminių kokybei, savo gaminius galime padaryti prieinamus kuo didesniam ÅŸmonių skaiÄiui. Visi procesai nuo produktų kÅ«rimo ir pirkimo, rinkodaros ir pardavimo, logistikos ir klientų aptarnavimo yra mÅ«sų rankose. Tokiu bÅ«du mes visiÅ¡kai kontroliuojame savo produktų funkcionalumÄ , kokybÄ ir iÅ¡laidas.
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2.9
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229件ã®ã¬ãã¥ãŒ
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ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
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Sofa
Only in the photo does the sofa look perfect. In reality, sofa armrests have different shapes, they did not get the same shape after more time. The right-hand armrest looks like it's been used before. We didn't return sofa back, because at that moment our children needed it very much but i rate it badly.
2024幎12æ9æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Dear Lijana Kubiliené,
Thank you for your review.
We apologize for the inconvenience with the product.
We have sent you a message to the email you used in your order and are waiting for your reply so we can resolve the issue as quickly as possible.
Have a nice day!
Miroslav
vidaXL
cute things
2024幎12æ17æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Dear Customer,
Thank you very much for sharing your experience with us.
We will continue to make effort and do well to provide you with better experiences with us. We're here if you need anything!
Wish you a very pleasant day.
Kind regards,
Jeana - vidaXL
Labai bloga baldo kokybÄ
Labai bloga baldo kokybÄ, gavome jau apibraiÅŸytÄ .
2024幎11æ18æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Sveiki Aurelija LuneckienÄ,
DÄkojame, kad paskelbÄte apÅŸvalgÄ
!
AtsipraÅ¡ome, kad prekÄ nepateisino JÅ«sų lÅ«kesÄių.
Patvirtinkite uÅŸsakyme naudotÄ
el. paÅ¡to adresÄ
, nes susisiekÄme su jumis norÄdami iÅ¡sprÄsti galimus nepatogumus.
DÄkoju uÅŸ supratingumÄ
ir kantrybÄ!
Linkiu graÅŸios dienos!
Tzveta
vidaXL
PrekÄ puiki.
2024幎12æ11æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Gentile DalÄ ValentienÄ,
Grazie per aver dedicato del tempo per lasciare un feedback sulla tua esperienza!
MÄs novÄrtÄjam jÅ«su atsauksmi un esam apÅÄmuÅ¡ies nepÄrtraukti uzlabot savus produktus, lai tie atbilstu jÅ«su vajadzÄ«bÄm.
Ceram drÄ«z jÅ«s redzÄt atkal!
Ar cieÅu,
Jeana - vidaXL
Aptarnaujantis personalas nekompetetingas
PrekÄ atvyko aplankstyta, taÄiau naudojimui netrukdo Å¡ie trukdÅŸiai.
DÄl neteisingai iÅ¡raÅ¡ytos sÄ
skaitos bendravimas su atstovais trunka ilgiau nei mÄnuo. Nesugeba pakeisti gavÄjo informacijos (apie klaidÄ
buvo i formuoti dar iki pristatant prekÄ).
2024幎12æ11æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Gerbiama JÅ«ratÄ VaznytÄ,
DÄkojame, kad pasidalinote savo nuomone su mumis.
AtsipraÅ¡ome dÄl nesklandumų iÅ¡raÅ¡ant sÄ
skaitÄ
SÄ
skaita iÅ¡raÅ¡oma su duomenimis, kuriuos įvedÄte pateikdami uÅŸsakymÄ
. AtsipraÅ¡ome, kad nusivylÄte.
vidaXL prisiima atsakomybÄ uÅŸ tokius atvejus ir stengiasi juos kuo greiÄiau iÅ¡sprÄsti, kad klientai bÅ«tų patenkinti.
Patikrinkite uÅŸsakyme naudotÄ
el. paÅ¡to adresÄ
, nes susisiekÄme su jumis, kad iÅ¡sprÄstume galimus nepatogumus.
DÄkoju uÅŸ supratingumÄ
ir laukiu atsakymo.
Linkime graÅŸios dienos!
Tzveta
vidaXL
Quality not great
I have no complaints about the service, but I was disappointed with the quality of the bench: the leather is very thin, the foam is also weak, it is even inserted folded - that's why there is a bump (bumpy).
2024幎11æ12æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Dear Valerija Gedviliene,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customersâ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.lt at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta vidaXL
Neatsakyta į papildomÄ uÅŸklausÄ dÄlâŠ
Neatsakyta į papildomÄ uÅŸklausÄ dÄl sÄ skaitos perraÅ¡ymo. Paskyra įmonÄs , o sÄ skaitÄ raÅ¡o fiziniui asmeniui, kylÄ bÄdų dÄl PVM
2024幎10æ23æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Dear Uzuolaidu studija,
Thank you for sharing your opinion with us.
We are sorry to learn that you had a problem with your order document.
Unfortunately, we were unable to make direct contact as we were unable to locate your order and you did not respond to our request for further information. We still want to discuss possible solutions for you, so please feel free to contact us at feedback@vidaxl.lt at the earliest opportunity.
I appreciate your understanding and look forward to your reply.
have a nice day!
Tzveta
vidaXL
Åœema kaina
Åœema kaina - prasta kokybÄ. Lova pagaminta iÅ¡ atraişų.
2024幎11æ12æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Sveiki Andriau Baltuška,
DÄkojame, kad paskelbÄte apÅŸvalgÄ
!
Apgailestaujame, kad prekÄ neatitiko jÅ«sų lÅ«kesÄių, taÄiau esame tam, kad jums padÄtume ir pasiÅ«lytume geriausiÄ
sprendimÄ
susidariusiai situacijai.
Patvirtinkite uÅŸsakyme naudotÄ
el. paÅ¡to adresÄ
, nes susisiekÄme su jumis norÄdami iÅ¡sprÄsti galimus nepatogumus.
DÄkoju uÅŸ supratingumÄ
ir kantrybÄ!
Linkiu graÅŸios dienos!
Tzveta
vidaXL
The parcel wa.s not delivered at theâŠ
The parcel was not delivered at the agreed time, and it was delivered the next day when no one was at home.
The address had to be corrected because I did not find the section "apartment No." during the order.
2024幎10æ12æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Dear Markas,
Thank you for posting your review!
I deeply apologize once again for this unpleasant experience and the inconvenience caused to you. This is definitely not the service we aim to provide to our customers.
We are committed to improving our service and earning your trust again.
We have contacted you at your email address, we will await your response.
Have a nice day!
Tzveta
vidaXL
Bad quality furniture
Quality of the furniture bad really really bad
2024幎10æ3æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Dear Laimis,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customersâ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.lv at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
Esu patenkinta pirkta lova
Esu patenkinta pirkta lova. Lengva, nesudÄtingai surenkama. Tikiuosi tarnaus ilgai.
2024幎9æ24æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Sveiki,
Labai aÄiÅ«, kad pasidalinote su mumis savo patirtimi.
Mes ir toliau dÄsime pastangas ir stengsimÄs suteikti jums geresnÄ patirtį su mumis. Esame Äia, jei ko nors reikia!
Linkiu labai malonios dienos.
Pagarbiai
Jeana - vidaXL
puikus ir greitas aptarnavimas,prekÄsâŠ
puikus ir greitas aptarnavimas,prekÄs kokybÄ atitiko lÅ«kesÄius
2024幎10æ23æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Sveiki,
DÄkojame, kad skyrÄte laiko ir palikote atsiliepimÄ
apie savo patirtį!
Smagu sutikti tokį patenkintÄ
klientÄ
kaip jÅ«s. DÄkojame, kad skyrÄte laiko pasidalinti savo mintimis su mumis.
TikimÄs vÄl susitikti artimiausiu metu.
Pagarbiai
Jeana - vidaXL
vidaXL ããã®åç
Sveiki,
DÄkojame, kad skyrÄte laiko ir palikote atsiliepimÄ
apie savo patirtį!
Smagu sutikti tokį patenkintÄ
klientÄ
kaip jÅ«s. DÄkojame, kad skyrÄte laiko pasidalinti savo mintimis su mumis.
TikimÄs vÄl susitikti artimiausiu metu.
Pagarbiai
Jeana - vidaXL
Avoid this shop
Order: 0370000257643
Shop twice sent damaged pool pump, instead of 3-5days delivery, they took more than month. There is no service phone, i was assisted by emails, each day different service employee, in total of 8-9 different employees responding same thing, how sorry they are and that i should accept 30eur compensation or return unit. I accepted unit return, this took approx. 10-14 days, even when they state in website that they have unit in warehouse and delivery would be 3-5d. That was a lie, and a reason to reject offer to return unit, especially that shop already twice sent defective unit, and were asking to try third time, wasting additional 10-14days.
After tens of emails trying to come up with compromise, they were strict with primary offer, 30eur refund, 50eur coupon or return/replace. Got tired of all this, accepted 30eur and filled review. Only then they reached me with extra excuses and proposed composate additional 40eur.
My experience with vidaxl shows that only negatives review in trustpilot makes them to come up to You with more adequate compensation.
2024幎10æ23æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Hi Egidijus Petkevicius,
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced.
Since you posted your initial review, we've actively worked to provide solutions. Unfortunately, you declined our offer to return the item for a replacement or a full refund. Instead, you accepted a partial refund, which, in the end, was higher than the amount mentioned in your review.
We strive to improve the customer experience while adhering to company policies. We understand the frustration caused by this experience and the multiple contacts. We remain committed to improving our service and ensuring a smoother process in the future.
Best regards,
Tzveta
vidaXL
The best prices I could find
The best prices I could find, fast delivery and beautiful item I've bought.
2024幎9æ30æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Dear VidutÄ BerteÅ¡kienÄ,
Thank you for taking the time to leave feedback about your experience!
It is our goal to provide high-quality products with affordable pricings.
We hope to see you again in the near future.
Best wishes,
Deisy - vidaXL
Malonus aptarnavimas
2024幎9æ2æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Sveiki,
DÄkojame, kad skyrÄte laiko ir palikote atsiliepimÄ
apie savo patirtį!
Visada dÅŸiugu girdÄti, kad padarÄme teigiamÄ
įtakÄ
savo klientams.
TikimÄs vÄl susitikti artimiausiu metu.
Pagarbiai
Deisy - vidaXL
Eshop itself is good
Eshop itself is good, but search engine could be improved, like list of categories is uncomfortable to search and some products are poorly listed. Also, I bought event tent , pictures of product itself was not enough, only one bad quality overall picture that do not correspond to actual quality. That resulted that the product I received had less quality. And actually it had malfunction, but since it was not a big deal and I can improve it myself, so I did not want to return product. Also roof of my tent is different color compared to what it shows in picture, but I did not had much time to wait for change up, so I kept it all. Descriptions could be in more detail and pictures should provide more real result of product. It's not a tragedy, all can be fixed and probably if needed I'd still buy at this shop again.
2024幎10æ16æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Dear Monika MikÄnienÄ,
Thank you for posting a review!
We are sorry that the product did not meet expectations, but we are here for you.
Please verify the email address used in your order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
I wish you a nice day!
Tzveta vidaXL
PrekÄs kokybÄ gera
PrekÄs kokybÄ gera, esu patenkintas.
2024幎10æ16æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Sveiki,
DÄkojame, kad skyrÄte laiko ir palikote atsiliepimÄ
apie savo patirtį!
Smagu sutikti tokį patenkintÄ
klientÄ
kaip jÅ«s. DÄkojame, kad skyrÄte laiko pasidalinti savo mintimis su mumis.
TikimÄs vÄl susitikti artimiausiu metu.
Pagarbiai
Deisy - vidaXL
PrekÄs kokybiÅ¡kos ir nebrangios
PrekÄs kokybiÅ¡kos ir nebrangios, pristatymas - greitas
2024幎9æ17æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Sveiki,
DÄkojame, kad skyrÄte laiko ir palikote atsiliepimÄ
apie savo patirtį!
MÅ«sų tikslas yra tiekti aukÅ¡tos kokybÄs produktus uÅŸ prieinamÄ
kainÄ
.
TikimÄs vÄl susitikti artimiausiu metu.
Pagarbiai
Deisy - vidaXL
vidaXL ããã®åç
Sveiki,
DÄkojame, kad skyrÄte laiko ir palikote atsiliepimÄ
apie savo patirtį!
DÅŸiaugiamÄs suÅŸinojÄ, kad viskas vyko sklandÅŸiai.
TikimÄs vÄl susitikti artimiausiu metu.
Pagarbiai
Deisy - vidaXL
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
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