ââOrder ID: [0370000401767] âTerrible experience. Received a greenhouse with defective part A6-4Ã1. After two failed attempts by vidaXL to send a functional replacement (both times defective!),... ãã£ãšèŠã
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ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
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Pirkome dvi lovas. Pirmiausia nuotraukų atitikimas realybÄ labai maÅŸas, o antra lovos surinkimas buvo neįmanomas nes varÅŸtų vietos ant vienų pagaliukų ir ant rÄmo neatitiko visiÅ¡kai... Visaip kaip dÄl... ãã£ãšèŠã
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Su pristatymu viskas gerai, bet nusiviliu kokybe. Baldo plokÅ¡tÄs visiÅ¡kai nekokybiÅ¡kos, kai kurios subraiÅŸytos. Vienoje net nebuvo skylių, reikalingų tvarkingai surinkti baldÄ . GrÄÅŸiant skyles, vos... ãã£ãšèŠã
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Greitas atsakymas į klausimus, mandagus ir aiÅ¡kus bendravimas, galimybÄ sumokÄti pristatant prekÄ, nemokamas pristatymas, grÄ ÅŸinimo garantijos - tai dalykai, kurie Jus daro patraukliais pirkÄjui, esu... ãã£ãšèŠã
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vidaXL yra tarptautinis internetinis maÅŸmenininkas, kuriame gali rasti visko, ko reikia tavo namams, sodui, garaÅŸui ir âpasidaryk patsâ projektams. MÅ«sų koncepcija grindÅŸiama plataus gaminių asortimento siÅ«lymu, leidÅŸianÄiu ÅŸmonÄms iÅ¡leisti maÅŸiau. Naudodami paprastus sÄ naudų maÅŸinimo sprendimus, kurie nedaro neigiamos įtakos gaminių kokybei, savo gaminius galime padaryti prieinamus kuo didesniam ÅŸmonių skaiÄiui. Visi procesai nuo produktų kÅ«rimo ir pirkimo, rinkodaros ir pardavimo, logistikos ir klientų aptarnavimo yra mÅ«sų rankose. Tokiu bÅ«du mes visiÅ¡kai kontroliuojame savo produktų funkcionalumÄ , kokybÄ ir iÅ¡laidas.
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ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
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No help
They did not respond to several requests of cancelling the order or changing its delivery location. Worst customer service I have ever received.
2024幎7æ15æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Dear Ieva Juozapaityte,
Thank you for posting a review!
We're sorry you had difficulties.
Please verify the email address used in the order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
I wish you a nice day!
Tzveta vidaXL
vidaXL ããã®åç
Sveiki,
DÄkojame, kad skyrÄte laiko ir palikote atsiliepimÄ
apie savo patirtį!
DÅŸiaugiamÄs suÅŸinojÄ, kad viskas vyko sklandÅŸiai.
Nekantriai laukiame, kada vÄl pasimatysime.
Pagarbiai
Deisy - vidaXL
Puikiai
Puikiai, tvirtas, elegantiÅ¡kas, Å¡iuolaikiÅ¡kas, taupantys vietÄ ir pan.
2024幎8æ6æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Gentile Egle Buzaite,
Grazie per aver dedicato del tempo per lasciare un feedback sulla tua esperienza!
MÄs novÄrtÄjam jÅ«su atsauksmi un esam apÅÄmuÅ¡ies nepÄrtraukti uzlabot savus produktus, lai tie atbilstu jÅ«su vajadzÄ«bÄm.
Ceram drÄ«z jÅ«s redzÄt atkal!
Ar cieÅu,
Jeana - vidaXL
NaktinÄ spintelÄ teko geraiâŠ
NaktinÄ spintelÄ teko gerai paremontuoti,subraiÅŸyta,nudauÅŸtas kampas. TrÅ«ko nemaÅŸai varÅŸtų.Paskutiniu pirkiniu esu labai nusivylusi.
2024幎7æ31æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Gerbiama LaimutÄ StaneviÄienÄ,
DÄkojame, kad paskelbÄte apÅŸvalgÄ
!
Apgailestaujame, kad prekÄ nepateisino lÅ«kesÄių, bet mes esame Äia.
Patvirtinkite uÅŸsakyme naudotÄ
el. paÅ¡to adresÄ
, nes susisiekÄme su jumis norÄdami iÅ¡sprÄsti galimus nepatogumus.
DÄkoju uÅŸ supratingumÄ
ir kantrybÄ!
Linkiu smagios dienos!
Tzveta vidaXL
JuJust like the picture and description.
Just what we expected. Fast delivery.
2024幎7æ17æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Dear customer,
Thank you for choosing vidaXL.
We're delighted to hear from a satisfied customer like you. Customer satisfaction is our top priority, and we are committed to continuously improving our products to meet your needs.
Sincerely,
Jeana - vidaXL
Labai aÄiÅ« uÅŸ greitÄ pristatymÄ .IrâŠ
Labai aÄiÅ« uÅŸ greitÄ pristatymÄ .Ir kokybiÅ¡kÄ informavimÄ kur randasi prekÄ.
2024幎6æ21æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Gerbiamas kliente,
AÄiÅ« uÅŸ tavo komentarÄ
. MÅ«sų tikslas yra pateikti jums aukÅ¡tos kokybÄs produktus. TikimÄs, kad mÅ«sų gaminys suteiks jums daugiau graÅŸių įspÅ«dÅŸių. Linkiu jums labai smagios dienos.
Su pagarba,
Jeana â vidaXL
Labai greitai atveÅŸe siuntÄ ,aÄiÅ«âŠ
Labai greitai atveÅŸe siuntÄ ,aÄiÅ« Jums,geros prekybosâ€ïž
2024幎6æ12æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Gerbiamas kliente,
AÄiÅ« uÅŸ tavo komentarÄ
. MÅ«sų tikslas yra pateikti jums aukÅ¡tos kokybÄs produktus. TikimÄs, kad mÅ«sų gaminys suteiks jums daugiau graÅŸių įspÅ«dÅŸių. Linkiu jums labai smagios dienos.
Su pagarba,
Jeana â vidaXL
Gultai visumoje patiko
Gultai visumoje patiko. Tik nebuvo instrukcijos kaip surinkti. Ir reikÄjo pakeisti sujungimo varÅ¡tus į ilgesniu, nes atsigulus bÅ«tų iÅ¡nirÄ.
2024幎6æ28æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Gerbiamas kliente,
Labai aÄiÅ«, kad pasidalinote su mumis savo patirtimi.
Mes ir toliau sunkiai dirbsime ir stengsimÄs suteikti jums geresnÄ patirtį su mumis. Mes galime atsiųsti jums vadovÄ
kaip dokumentÄ
.
Lauksime jÅ«sų kitÄ
kartÄ
.
Linkiu labai malonios dienos.
Su pagarba,
Jeana â vidaXL
DON'T BUY FROM vidaxl!
I ordered a coffee table which, according to the description, had to arrive assembled. I hoped - and needed to use it immediately. Instead, however, I received a box with strange loose wooden parts, VERY FAR from an assembled table. Never buy from this company!!! It has NOT solved my problem but created a NEW one!
UPDATE: So, I've started assembling the table. It turns out the vidaxl product is of such poor quality, the fasteners are so tragic, and all the ends do not fit together so much that, having already wasted 100 euros on the failed vidaxl purchase, I will still have to buy a drill!
2024幎6æ25æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Dear RÅ«ta Aurelija,
Thank you for sharing your opinion with us.
We are sorry for the issue .vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customersâ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at webcare_global@vidaxl.com at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta vidaXL
vidaXL ããã®åç
Dear customer,
Thank you for choosing vidaXL. It's always gratifying to hear that we've made a positive impact on our customers.Customer satisfaction is our top priority, and we are delighted to hear that you are pleased with our product.
Hope to see you again soon!
Sincerely,
Jeana - vidaXL
Worst customer service I have ever encountered
I recently purchased an outdoor gazebo from vidaXL.lt for EUR 328.99. Unfortunately, I am very disappointed with the quality of the product and the seller's attitude towards customers.
Misleading information: The product description stated that the gazebo protects against rain, but did not mention that it cannot be used in the rain. This is very misleading information that led to my decision to purchase this product.
Defective product: The gazebo broke in the first rain. It is clear that the quality of the product does not meet the standards and its use does not correspond to the information provided in the description.
Insufficient compensation: The seller offered only â¬30 compensation for an item that cost almost â¬329. This is inadequate compensation considering that the gazebo is of poor quality and damaged in a very short time.
Inadequate problem solving: The seller offered to replace the broken parts, but why do I care if the product is of poor quality and not suitable for use in the rain.
For this reason, I have decided to contact consumer protection authorities and share my experience wherever I can. I do not recommend buying from vidaXL.lt due to misleading information and poor product quality.
2024幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Dear Lauris,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customersâ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at webcare_global@vidaxl.com at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta vidaXL
Greitas pristatymas
Greitas pristatymas, produktas atitiko lÅ«kesÄius.
2024幎5æ20æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Gerbiamas kliente,
AÄiÅ« uÅŸ tavo komentarÄ
. MÅ«sų tikslas yra pateikti jums aukÅ¡tos kokybÄs produktus. TikimÄs, kad mÅ«sų gaminys suteiks jums daugiau graÅŸių įspÅ«dÅŸių. Linkiu jums labai smagios dienos.
Su pagarba,
Jeana â vidaXL
Good item for convenient price
The product (pergola cover) is as described and the colour is as in the picture. I am happy with my purchase and surprised with the fast delivery.
2024幎5æ3æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Gerbiamas kliente,
AÄiÅ« uÅŸ tavo komentarÄ
. MÅ«sų tikslas yra pateikti jums aukÅ¡tos kokybÄs produktus. TikimÄs, kad mÅ«sų gaminys suteiks jums daugiau graÅŸių įspÅ«dÅŸių. Linkiu jums labai smagios dienos.
Su pagarba,
Jeana â vidaXL
very poor quality furniture
very poor quality furniture. I did not expect to buy expensive materials or parts because the price is low. But the corners of the cabinet are different, some are cut and painted. The spaces between the drawers are uneven. The added screws are too long, because if you are not careful, they come out on the other side. I definitely won't buy again without seeing it live.
2024幎6æ4æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Dear Akvile VasiliauskienÄ,
Thank you for sharing your opinion with us.
We are sorry for the problem you encountered with our product.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customersâ satisfaction in mind.
Please check the email address used in the order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta vidaXL
Vienintelis dalykas
Vienintelis dalykas, kas tra teigiamas - kaina (aukcionas). Nes prekÄs iÅ¡ vidaxl yra itin prastos kokybÄs, lyginant su kitų gamintojų.
2024幎5æ30æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Gerbiamas Gediminai Milinis Vuldichai,
DÄkojame, kad pasidalinote savo nuomone su mumis.
vidaXL prisiima atsakomybÄ uÅŸ tokius atvejus ir siekia juos kuo greiÄiau iÅ¡sprÄsti, atsiÅŸvelgdama į klientų pasitenkinimÄ
.
Deja, mums nepavyko uÅŸmegzti tiesioginio kontakto, nes neradome jÅ«sų uÅŸsakymo, o jÅ«s neatsakÄte į mÅ«sų uÅŸklausÄ
dÄl papildomos informacijos. Vis dar norime aptarti galimus jums skirtus sprendimus, todÄl nedvejodami susisiekite su mumis adresu webcare_global@vidaxl.com kuo greiÄiau.
DÄkoju uÅŸ supratingumÄ
ir laukiu atsakymo.
Geros dienos!
Tzveta vidaXL
Bed construction is weak and noisy.
2024幎5æ24æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Dear Jurij Baraskov,
Thank you for your feedback.
We are sorry to learn that the product does not meet your expectations.
We value you as a customer therefore I have contacted you today by email in order to help you as best I can. Please ensure to also check your spam/junk folder just in case it's filtered into here.
Your cooperation is highly appreciated.
Thank you in advance for your cooperation.
Have a nice day!
Tzveta vidaXL
Low quality product
2024幎5æ2æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Dear Matas Mikenas,
Thank you for your feedback.
We are sorry to learn that the product does not meet your expectations.
We value you as a customer therefore I have contacted you today by email in order to help you as best I can. Please ensure to also check your spam/junk folder just in case it's filtered into here.
Your cooperation is highly appreciated.
Thank you in advance for your cooperation.
Have a nice day!
Tzveta vidaXL
I have received bad and very cheapâŠ
I have received bad and very cheap quality cosmetic table. I was expecting to get a bit better quality stuff. :(
2024幎4æ24æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Dear auÅ¡rinÄ peneviÄiÅ«tÄ,
Your opinion is important to us, thank you for your review and we are sorry that you were not satisfied with our product.
We are happy to assist you. We would like you to contact us directly to make an inspection and to be able to satisfy your expectations. We will be waiting for your reply.
Thank you in advance for your cooperation.
Have a nice day!
Tzveta vidaXL
Viskas labai patiko
Viskas labai patiko. MasaÅŸinis stalas - puikus, spalva graÅŸesnÄ negu tikÄjausi, kaina normali ir uÅŸ pristatymÄ mokÄti nereikÄjo. Rekomenduoju!
2024幎5æ13æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Gerbiamas kliente,
AÄiÅ« uÅŸ tavo komentarÄ
. MÅ«sų tikslas yra pateikti jums aukÅ¡tos kokybÄs produktus. TikimÄs, kad mÅ«sų gaminys suteiks jums daugiau graÅŸių įspÅ«dÅŸių. Linkiu jums labai smagios dienos.
Su pagarba,
Lisa â vidaXL
Pirkau televizoriaus spintelÄ
Pirkau televizoriaus spintelÄ. Pasirinkau ne tÄ apmokÄjimo bÅ«dÄ . Teko kreiptis į konsultantÄ pagalbos. Konsultantas padÄjo iÅ¡sprÄst kilusius nesklandumus. PrekÄ gavau labai greitai. PrekÄs kaina ir kokybÄ gera. Pirkiniu esu patenkinta.
2024幎4æ11æ¥
èªçºçãªã¬ãã¥ãŒ
vidaXL ããã®åç
Sveiki,
AÄiÅ« uÅŸ jÅ«sų uÅŸsakymÄ
.
MÅ«sų tikslas yra tiekti aukÅ¡tos kokybÄs produktus uÅŸ prieinamÄ
kainÄ
.
TikimÄs, kad netrukus vÄl pasimatysime!
Su pagarba,
Deisy - vidaXL
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
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